THEY ARE COMPLETELY USELESS, run the opposite direction! You pay for insurance and packaging, they dont package your stuff correctly, and damage. they dump it in your house and when you claim you get... See more
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After numerous emails, phone calls regarding most of our appliances and furniture being damaged - no response. Paid for insurance however nothing being done to assist us. DO NOT USE BIDDULPHS!
We used Biddulphs to relocate from Jhb to Cape Town. We were told the afternoon before the move that there was a delay and we would only get our furniture and goods NINE days later. When it finally ar... See more
We used Biddulphs to relocate from South Africa to the UK. It was an unmitigated disaster. The list is endless...boxes and boxes were missing, nothing was properly numbered so it has proven impossible... See more
Company replied
Company details
Information provided by various external sources
The most affordable large moving company in South Africa. Get A Free quote for your furniture removal, office relocation, storage or international move through our online instant-response form.
Contact info
189 Rooiberg Street, N4 Gateway, Willow Park Manor X65, 0184, Pretoria, South Africa
- +21123861321
- info@biddulphs.co.za
- www.biddulphs.co.za
1.8
Poor
55 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Great service from Mbali Madonsela …
Great service from Mbali Madonsela 10/10
Service was over a period of months not just one day
March 1, 2023
Unprompted review
Reply from Biddulphs International
Dear David & Family
Thank you for the great review by our JHB Intl teams.
We have a very big and busy branch and thank you for entrusting us.
Stay Safe, Team Biddulphs
BIDDULPHS INTERNATIONAL damage your stuff and then are silent and frustrate you
I recently relocated from KZN to Johanesburg and we regret using Biddulphs International.We took out insurance for our goods and they are a fsp but did not explain.We insured our goods for higher amount but we were told to adjust it to a lower amount which was quoted.Their staff damaged several items and staff are unprofessional,staff member requested to use the toilet and urinated all over the seat and laughed,their staff member carries furniture in the rain with slippers,Staff wear environserve uniform.They did not collect my dog kennel and bird cage which I paid for and also insured,they now don't want to assist and pass the buck to the insurance, their staff member loaded shelves which they damaged and now their insurer confirms theu won't pay as the items was not on the inventory,they damaged my plastic storage containers and don't want to pay as the items were not noted in the inventory,but they damaged it.They damaged my stairway scrapping items on the stairway,their ceo is very quite and does not want to communicate,please do yourself a favor and stay away from Biddulphs International poor pathetic service!
January 31, 2023
Unprompted review
Reply from Biddulphs International
Dear Kreban Govender,
Thank you for bringing to our attention the issues you experienced during your recent move with Biddulphs International. We apologize for any inconvenience caused by the damage to your items and any issues regarding your insurance. We understand how frustrating it can be when things don't go as planned during a move, and we want to make things right.
We take the issue you raised regarding the insurance coverage very seriously. We understand your concern, and we want to assure you that our usual practice is to encourage our clients to insure their goods for their full replacement value. We apologize for any miscommunication regarding this matter, and we will certainly look into this with the staff involved with handling your pre-move communications.
Our team would like to address your concerns in more detail, and we kindly request that you email us at headoffice@biddulphs.co.za. We want to work with you to understand the situation better and to try and find a resolution to the issues you experienced. We believe that communication is the key to resolving any issues, and we're committed to finding a solution that meets your needs.
We're committed to providing the best possible service to our clients, and we regret any inconvenience caused during your move. Our goal is to leave you feeling positive about reaching out to us and confident that we will do everything possible to resolve any outstanding issues.
Sincerely,
Biddulphs International
Absolutely useless
Absolutely useless. Couldn't even get yourselves organized to come and quote. 2 Other large removal companies already been and quoted. Very glad I didn't start the process with you if this is the type of service you deliver. Imagine the disaster awaiting me if I had!!
January 10, 2023
Unprompted review
Reply from Biddulphs International
Dear Ken,
We are sorry to hear about your negative experience with Biddulphs International. We apologize for any inconvenience caused and would like to assure you that this is not the level of service we strive to provide.
We would like to request that you please send your contact information to info@biddulphs.co.za so we can investigate the matter and work towards finding a resolution.
Thank you for bringing this to our attention and we hope to have the opportunity to earn back your trust.
Sincerely,
Biddulphs International Team.
Absolutely useless
We moved from Bloemfontein, South Africa, to Brisbane, Australia, in October 2021, and Biddulphs collected our things that same week.
Biddulphs was absolutely useless with our container.
Not only did it take more than a year for us to get our container, but there was a box missing and Biddulphs made it as inconvenient as possible to claim our insurance. Also, the insurance they sold us for R2200 was worthless, so it didn't even pay out.
Things were bad from the start because a few months into the process they asked for an additional R6000 because of 'unforeseen costs' - which should not be the customer's problem.
I hate them and would not recommend that anyone use them.
September 30, 2022
Unprompted review
Reply from Biddulphs International
Dear Michelle,
We at Biddulphs International would like to apologize for the delay in shipping your container and any inconvenience caused. We understand that the challenges faced at the port during that period, including cyber hacks and vessels bypassing the port due to draught, may have contributed to the delay. We regret to hear that you had a negative experience with our service and we would like to address any issues you may have encountered. We value your feedback and are dedicated to providing the best possible service to our customers. We would like to work towards finding a satisfactory solution for you. Please reach out to us at info@biddulphs.co.za, so we can discuss this further and find a resolution.
Best Regards,
Biddulphs International
International removals from South Africa
Packed up my house in South Africa on 29th July last year……. STILL waiting for various items of furniture to arrive in UK, even though I paid for everything to go into the same container!! To add insult to injury, when I unpacked the boxes (sealed by “packers”) that did arrive, several valuable items were missing. Don’t trust them on any level…….
July 28, 2022
Unprompted review
Reply from Biddulphs International
Dear David Riley,
We are sorry to hear about the difficulties you have encountered with your international removal. We understand how stressful and frustrating this must have been for you, and we apologize for any inconvenience caused.
We take all customer complaints very seriously and would like to assure you that we will investigate the matter fully and take the necessary actions to rectify the situation.
We would appreciate if you could please send your contact information to info@biddulphs.co.za so that we can discuss your concerns in more detail and work towards finding a resolution.
We value your feedback and hope to have the opportunity to regain your trust in our services.
Sincerely,
Biddulphs International Team.
They simply don't value you or your goods!
Please understand that I can't find a sufficiently honest way to express how bad Biddulphs is! It may just be the consultant on the garden route but they do not have a clue about the importance of there cargo! Communication is key and one should not have to threaten to get a reasonable response and the planning of how they ship is shocking!
My suggestion.... If you are relocating and value having your household around you.... Look elsewhere!
September 30, 2022
Unprompted review
Biddulphs assisted me with relocatig to the Netherlands
Biddulphs assisted me with relocating to the Netherlands. From start till end they were extremely professional, friendly and patient as they understand that the move is very stressful. They worked efficiently, even with the shortage of containers, and I received my goods in perfect condition. They are affordable when compared to other companies. I would highly recommend them just based on the staff and kind assistance. Additionally, the company they used in the Netherlands (Gerson Relocation) were just as helpful and patient. The relocation of my goods was the easiest task I had to do throughout the entire process of immigrating.
June 3, 2022
Reply from Biddulphs International
Dear Damian,
We are glad to know that you had a positive experience working with Biddulphs International and Gerson Relocation during your relocation to Netherlands. We appreciate your kind words and feedback, and we are particularly glad to know that our team provided you with professional, friendly and patient service. And we are delighted that your goods were received in perfect condition.
Thank you for choosing Biddulphs International for your move and for the recommendation. We look forward to the opportunity to assist you with any future moves.
Sincerely,
Biddulphs International Team.
Brilliant relocation experience with Biddulphs!
The Biddulphs team packed and transported our furniture from South Africa to the UK. We were impressed from start to finish with the quality of their service - friendly & professional team members, brilliant care placed in packing and transporting our special items and ongoing communication throughout the process.
October 1, 2022
Unprompted review
Reply from Biddulphs International
Dear Carla and Family
Thank you for choosing Team Biddulphs for the big move to the UK.
We are so happy to hear that all the items have arrived in good order on the other side of the world. We try our best to employ people from all walks of life and be as inclusive as we can with regards to training and recruitment.
Wishing you all the very best.
Take Care.
Team Biddulphs
5 star service from Biddulphs & Carlo Brown
I was due to move to the UK and Carlo Brown from Biddulphs was really super helpful and patient at this very stressful time. He patiently answered every email and query and called me back every time I asked him to - which was many times! He really provided the best of customer service and never made me feel as if I was bothering him at all. The moving team were super professional friendly and helpful and very considerate and tidied up everything after they left.
In a bizarre twist I ended up not leaving and Carlo was very helpful in getting the information to me to have my packed goods returned to my flat
July 28, 2022
Unprompted review
Reply from Biddulphs International
Dear Michelle and Family,
Thank you for the comments. We are pleased to be of service for any type of relocation request, be it, big/small or having to do this remotely whilst you are abroad.
Wishing you all the best.
Take Care
Team Biddulphs
A very satsified customer who was extremely stressed and worried about moving continent
We just moved from RSA to Italy.
Biddulphs door-to-door service was excellent.
From the first meeting to obtain a quotation, to the packing of our "lives" (done exceptionally carefully), to the shipment which arrived in Italy way, way earlier than what I anticipated - seen the state of turmoil in which the shipping world is presently and finally to the delivery of the goods at out new home, everything was done professionally and basically well.
July 13, 2022
Unprompted review
Reply from Biddulphs International
Thank you Mr and Mrs Morelli.
We are sad to see you relocate abroad but wish you all the very best in the wonderful country of Italy. Thank you for the wonderful comments about your big relocation from start to finish.
Take Care
Team Biddulphs
Relocation made easy!
Everyone at Biddulphs made this daunting task easier!
The people in the office, the team packing (in my absence) I was already in Australia. The follow-up documentation, every aspect of this move was handled professionally.
I would recommend them anytime!
July 8, 2022
Unprompted review
Reply from Biddulphs International
Thank you Magda and family for having faith in us even though you were so far away for the packing up process.
South Africa will miss you but we wish you all the best settling in overseas!
Stay safe
Team Biddulphs
Best I've used
The Biddulphs team is professional, courteous and helpful. The team sent to load our move (Biddulphs Pretoria) treated every single one of our belongings with the utmost care and respect. Of all the movers I've used in the past Biddulphs has by far been the best and I happily recommend them. Superb
July 7, 2022
Unprompted review
Reply from Biddulphs International
Thank you Ms Loots and family for this amazing review!
We have a big and busy office in PTA and we are thrilled to hear everything went well and our teams performed a professional service.
Thanks for choosing team Biddulphs
Stay Safe
Horrible feeling when you are moving…
Horrible feeling when you are moving overseas and you put trust in people that will not even give you proper advice.
Very dissatisfied with the service from Biddulphs, would never recommend the Durban branch or trust them with packing and delivering overseas, no feedback from Kesh and her manager unless you call or email and that also a delayed response . Only received my goods because I complained to customer services and Suttaford's were willing to collect my items from the biddulphs warehouse and have my goods shipped to Australia. The packing process was a rush and one one staff member was sent to my premises, my goods were loaded on the back of a Toyota hilux and waited on the road side because the driver did not bring any restraining equipment. There were too many missed shipping opportunities but payments were were asked for and were made immediately when Kesh requested, when there are customer service skilled attained at the Durban branch, business might be better for Biddulphs
June 21, 2022
Unprompted review
Reply from Biddulphs International
Dear Nishaan
We are perturbed to hear of this review.
Firstly, you have left similar reviews on other website and media forums that have been removed for being misleading.
Secondly, your goods at the time were delayed and/or affected by the massive unrest and looting that occurred in KZN, South Africa, in mid 2021.
Thirdly, most estates and premises require smaller shuttle vehicles and depending on operational requirements, even our 1.5T dyna closed vehicles exceed weight entry limits into estates. Using a bakkie shuttle vehicle is normal practice where required to place into a larger vehicle outside, however the items should have been covered (if they were not) in the event of bad weather.
Fourth, we even had your sister in law come to the depot to view your goods since you were already overseas and unavailable. You have been kept abreast of all movements from November (except briefly during the looting period where our branches were closed temporarily) about your shipment and when we were planning to ship.
Fifth, the only additional invoice that was raised to you is for the difference in rate of exchange before we could ship as per our terms and conditions and given we can only get this when the container finally loads from the shipping line. These amounts are normally charged in foreign currency and would therefore be quoted at the time we are informed accordingly when your container loads into stacks and ship departs. There is indeed a frustrating time lag on this.
Sixth, we have seen delays of ships docking into ports for up to 6 months as they bypass South Africa due to port inefficiencies, wind bound issues as well as the fact more ships are not stopping in South Africa to deal with more backlog and congestion at overseas ports. All removal companies would have been affected by the same issues we experience. The vessel sailed in December 2021 and goods were delivered in April 2022.
Disappointing and frustrating....
The collection team was on time and good. After that things went downhill fast. Having been told it would take 6-8 weeks to ship our goods it ended up taking 21 weeks. Updates were slow. One box and a bike rack never turned up and some goods were damaged. We had paid for insurance and filled in the claim form. Having been told our claim had been approved we are still waiting three months later for the settlement payment....it is 13 months since our goods were collected. Moving should not be like this.
April 21, 2022
Unprompted review
Reply from Biddulphs International
Dear Mr. Anton Cartwright,
We disagree with your statements regarding shipment timelines. You were notified well in advance of timelines and had even signed relevant paperwork confirming this via means of a groupage shipment advice. This was resent to you both on the 3rd June 2021 as per below email trail advice.
The contents for your consignment was viewed & discussed with your partner. You were not present for the viewing survey process whilst Biddulphs was onsite. We advised, on viewing, that it takes a minimum of 8-12 weeks for a consolidation of a Groupage container [ not actual move time ], depending on demand. The goods were collected at end of March 2021.
Your partner sent through a query for a progress update end of April 2021, just a month after collection. You then sent a follow up by calling our sales consultants in anger at the timeframes, etc. We advised what was conveyed to your partner and in writing.
##################################################Email below sent by Biddulphs on 03 June 2021 to yourselves:
Good Day Mr & Mrs Cartwright
We will be loading the container this week & will be shipping it on the next available vessel which is provisional for next week. The sailing time to the UK is then 17-20 days & another 3-5 days for clearing at port before our destination agent delivers to you. We will advise on the shipping details once we have received confirmation from the shipper.
Please see attached Groupage Advice as requested which was signed & accepted.
##################################################
Mr Cartwright 14 June
Dear Biddulphs
I remain frustrated and dismayed by the complete lack of communication from Biddulphs.
At the moment you have our payment, and all the goods we need to work and live and we have just entered week 12 since you collected our goods. I have not heard from you since I took it upon myself to phone you two weeks ago.
I have established that at no point was it communicated to us that having half a container would disadvantage us or provide Biddulphs with an excuse to breach the 6-8 weeks we were informed would be required, and around which we planned our lives.
Please reassure me via email reply that our goods have indeed been shipped and please provide me with an expected arrival date.
Sincerely,
Anton
##################################
Biddulphs same day response:
Good Day,
The container has been loaded & the vessel is scheduled to sail tomorrow. We will forward all details once received from the shipper & you will be able to track it on the shippers website.
##################################################
Contents docked in the UK mid July 2021 & notice was sent to client by our agents. Unfortunately, due to the new and ever changing on-going shipping crisis globally, contents were taking 2-3 weeks to clear customs at that time. We can confirm there was destination port & demurrage costs invoiced.
Lastly, the insurers are attending to your final settlement payment you have signed release for. We agree that the insurers should be taking this long to process payment and will enquire with their accounts teams. We believe they have had some trouble with the loading of the beneficiary and errors on your SWIFT code which we have asked them to look into and expedite the release of the payment.
Thank You
Team Biddulphs
We had our goods from UK and ended up with less…
We had our stuff moved from the UK to South Africa and could only verify all the boxes months later. Once verified, we have found 4 complete boxes are missing with expensive equipment in these boxes.
Having gone back and forth with the Biddulphs representative this side, we keep getting told they are verifying with the Office in George.
All boxes were properly numbered and recorded by the UK shipping company before leaving UK. On delivery in SA, the missing box numbers were shown on the delivery note as being delivered by Biddulphs in SA. Once we checked months later, as we could not move to the destination until later, we find 4 boxes non existent and get the run around from Biddulphs. Insurance claim is not possible as they cleverly only allow 7 days to claim. Who can check everything in 7 days anyway?
They even kept asking us if we had another customers 5 boxes in our shipment, yet all our items were apparently marked as delivered with the count being correct. They would have found a discrepency if the process was properly done.
Guess those boxes went elsewhere instead or were stolen. Either way, it's pointless dealing with a company who does not care for your goods.
Thanks Biddulphs
April 8, 2022
Unprompted review
Reply from Biddulphs International
Dear Mr Warren Hammond,
We are sorry to read of this bad review. Its certainly not the norm at Biddulphs. However, carrying out a few thousand moves a month we do sometimes make mistakes. In this case, it should be straight forward delivering an inbound import shipment from Scotland area.
I can confirm that facts we have at hand is that both Biddulphs and the overseas agents have been in communication with you.
Delivery took place around mid October 2021 to a farm that you were renting. The owner of the property of farm assisted with the offloading process of the container and refused to sign on your behalf as he was not the owner of your goods despite our best efforts to get someone to do this (you were not in the country at the time). This remains your responsibility as the client to ensure if you are not present that adequate arrangements are in place to cater for this and dispute this at the time of delivery or within the acceptable insurance timeframe claim period.
We were informed that you then arranged your own transporter to deliver your goods (not Biddulphs) several months later to your eventual chosen residence around end March 2022.
The agents did inform you that you only have a certain number of days after delivery to lodge a claim as per the insurance or claim term and conditions process.
Biddulphs cannot be held liable or responsible for other transporters moving goods, claims being made and not within timelines as per due diligence and standard best practice.
Absolutely useless removal company….avoid!!!
Myself and my mother had our stuff moved by Biddulphs, her stuff went to Australia and my stuff to the uk. All my moms expensive silverware and a antique table never arrived in Australia. Some paintings and glassware was missing from my move. As both our belongings were stored due to covid, we couldn’t claim for missing/stolen stuff. Customer service stinks! Steer clear of this useless company!
March 1, 2022
Unprompted review
Reply from Biddulphs International
Dear Douw Peters / Sarah Peters,
We can confirm that your insurance arrangements were declined and not taken through Biddulphs as per the quote and invoice paid.
Any missing items should be forwarded to your chosen provider to whom the risk was taken with and premium was paid subject to their applicable excesses.
We note from the Turn Out Report that 77 packages were packed up in RSA and 77 packages ticked off at delivery in Australia by our agents?
We are sorry to hear that the customer service expectation has not been up to standard. Please forward this through to the senior management at the respective branch and/or our Head Office so we can take this up directly and get more information relating to your comments.
We know we are not perfect and certainly wish to improve our service offering but can only do this if you email exactly what went wrong so we know what to do better next time round for future clients.
Thank You
Team Biddulphs
Disappointed
We relocated from South Africa to UK and due to covid and the red list, our boxes arrived long before we were able to get to the UK which meant we were only able to check our contents much later. I later found that my very expensive pair or Jordan's were no where to be seen and were 100% there with the rest of my shoes at packing stage. I brought this this to Biddulphs attention and was told the window of time to raise a claim was passed to which I replied with understanding however covid delayed us getting here to check the boxes and regardless of whether or not we can claim im still very angry and disappointed that my shoes were gone. I was completely ignored after this and my next email was also completely ignored. Clearly they couldn't care less. So disappointed as the service I received in the beginning before the packing was great
February 23, 2022
Unprompted review
Reply from Biddulphs International
Dear Carla,
We are not at liberty to insinuate or speculate on issues you have raised as we can only rely on facts. Furthermore, the insurers are independent in their actions and dealings with yourself. The contents and severity of your feedback has been noted and communicated to the appropriate channels at our Head Office and with the insurers for assessment.
We wish you a safe and prosperous journey in your new life and residence overseas.
Team Biddulphs
Excellent
Excellent. The quote was realistic. The service was efficient and friendly. The fragile goods packed expertly and arrived undamaged. Email responses to my enquires were answered promptly and with clarity.
February 10, 2022
Unprompted review
Reply from Biddulphs International
Thank you, Thank You, Thank You
We wish you all the best settling into your new residence and for the 2022 year ahead.
Stay Safe
Team Biddulphs
Great service from Biddulphs
We recently relocated and made use of Biddulphs (Johannesburg) to do our move. I was extreme impressed at the service we got from them, the team that were loading were very bright and early (before the due time even) to start loading, their service was quick and effective, and they handled every piece of furniture they loaded, with such care like it was one of their own. Even every employee at the office itself, was friendly and helpful and really went out of our way to assist in every special need that we had, to made the move as easy for as as possible.
I am very impressed, as it is rare to find a company where everyone that you are in contact with, will go out of their way to give great service. I can just say WELL DONE BIDDULPHS!! And thank you so much!!
January 9, 2022
Unprompted review
Reply from Biddulphs International
Thank you Rosan for this detailed, kind and amazing review comments about your recent experience with our JHB team.
We wish you all the best for settling into your new home.
Stay Safe
All the best for 2022
Team Biddulphs
This company is great to move with
This company is great to move with. In comparison with most of the other big brands, they definitely are a cut above. Punctual, professional, effective, careful, friendly and speedy service. Highly recommended.
December 28, 2021
Unprompted review
Reply from Biddulphs International
Thank you Cory and family for this truly amazing review.
We really appreciate the comments against our competitors and appreciate that you will highly recommend us going forward.
Wishing you all the best for 2022, and thanks for choosing team Biddulphs.
Stay Safe
Team Biddulphs
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