I thought I was missing one packet of diamond. I contacted the service department and Helen responded within 12 hours. She told me exactly what was needed. I sent the information. I then found the pac... See more
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I had problems with the order page. They were very helpful . Quick response to my problem and were able to fix the problem I was having. Really nice to work with and will order from them again.
I LOVE this company!! Their variety of diamond paintings is huge - regardless of your personal choice, I know you will find several you can't live without! I've never had any issues buying from them,... See more
I've been ordering from this company for a couple of years now & their service has always been excellent. Any time I had a question, the response was quick & extremely polite & helpful. I will continu... See more
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Incredible customer service
Ended up having a couple diamond paintings being sold out. They got in touch with me the very next day. There was a little bit of a price difference but they covered it for me. Overall they were very helpful and would definitely recommend.
Customer service is great
Customer service is great. I got a kit that had parts missing and after contacting the company a whole new kit arrived yesterday. I’m very happy with this company and have ordered many times.
I am very happy with the effort this…
I am very happy with the effort this company put in to complete my order, thank you very much, it’s much appreciated , I will be dealing with you many more times in the future , well done ,, wry happy customer
Biganydeals...they're great.
I have made purchases from Biganydeals many times and they have always provided excellent service. If there is ever an error on my part, they are quick to catch it and notify me. Great company!
Great service
Great service. Seemed to be taking a while to come so I contacted them then the product arrived the following day.
They did look into it for me
Excellent at solving issues.
I had a broken tabletop painting and they solved the issue to my safisfaction once they got my complaint.
Amazing
The paintings are amazing and the customer service is prompt and very polite I would recommend this to everyone that does this craft
Amazing customer service
Amazing customer service. I was concerned that my shipment was taking a long time but after contacting them they kept me apprised along the way. I received my kits today and am extremely pleased with them. I will definitely order from this company again
Peetty, nice quality crystal rhinestone diamond kits.
Love the kits I have received so far. The butterfly and bird windchime kits are beautiful and fun to make. Last order on hold for restocking items ordered. Asked to change some of the kits before shipping and they said they would change them, not to worry. Fast response to my e-mails. Love the new country girls and horses kits!
After contacting explaining error in…
After contacting explaining error in order received the error was quickly resolved. Messages sent were answered in a timely manner and service was excellent. Postage was as expected to an overseas address. Very happy with quality and have ordered more
I accidentally order my purchase 2x and…
I accidentally order my purchase 2x and a customer service representative quickly corrected my mistake and reverse the charge thank you for quick response
Resolution achieved
What started out as "poor" customer service turned out to be excellent. I wasn't happy with the communication through email and felt I wasn't getting any results from customer service. However, once communication switched to messenger it was timely and all issues addressed. I am very pleased with the resolution.
I put in an order on February 5
I put in an order on February 5. I received an email almost immediately that they received my order and I would get an email when it shipped. I never received another email and they haven’t answered any of my emails asking about my order. I am totally frustrated now. Don’t know what else to do.
They were really good about contacting…
They were really good about contacting me and keeping me posted on the progress of my order. They also replaced missing beads and let me know when an item was no longer available so I could order a substitute.
Excellent quality of painting.
I ordered 4 diamond painting kits of copies of my photographs of my dogs. I had sent the same picture for 2 of the kits.
The company were brilliant, they emailed me right away pointing out my error and I uploaded a different picture. They were extremely helpful and kind.
I cannot express the joy I felt when the 4 pictures arrived, they were fabulous, they had captured the dog’s expressions wonderfully and that was before I filled them in.
I have had other kits from Biganydeals and they have always been excellent quality.
I will always use this firm and can’t recommend them enough.
Prompt replies to any queries great…
Prompt replies to any queries great services with orders . I'm very happy with your service.
I get diamond painting kits from you…
I get diamond painting kits from you all the time. No complaints. I ordered one that never had all the beads with it so I cant finish it. What do you do about that.
#GSYX131 HELLO FALL. # 8 BEAD.
The ordering was easy
The ordering was easy, and the delivery was very prompt and there were no issues with the products delivered. The products are great and exactly what I wanted
Excellent company
I have used this company for many years now , & there products are first class ,
I have done over 100 now & every one of them have turned out beautifully.
Highly recommended
I don't even look at any other…
I don't even look at any other companies any more because i know BAD is the best.
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