Ordered a number of radiators for our refurbishment project. On delivery, one boxes had been damaged in transit. On inspection, the brackets for the radiator had been bent completely out of shape.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Big Bathroom Shop's Customer Service is outstanding. When we reported a fault with a leaking shower, their Customer Service Team sent a replacement shower the next day. They also reunded our plum... See more
Our recessed shower head split after 13 months and resulted in water spraying on the ceiling. The shower head had a manufacturers guarantee of 10 years. I recorded a video, emailed customer service... See more
Phoned to enquire about needed spare parts for a shower door bought with a shower enclosure 6 yrs ago. Spoke to Lea in Customer Services who could not have been more helpful, friendly & easy to spea... See more
Company details
Written by the company
Big Bathroom Shop is the home of affordable bathroom luxury. Since 2007 we have been selling bathroom suites, baths, brassware, heating, bathroom furniture, shower enclosures, basins, toilets and accessories online - everything you need to create your dream bathroom, all at extremely competitive prices. At Big Bathroom Shop you’ll find an amazing selection of products in our premium collections to choose from. So, with so much choice, the only thing you might need help with is deciding your perfect bathroom - but do not worry, we're here to help with that too!
BigBathroomShop.co.uk Details
Written by the company
- BigBathroomShop.co.uk 30 Day Money Back Guarantee
- If for any reason you are not 100% happy with the quality of your purchase, BigBathroomShop.co.uk offers an impressive 30 day money back guarantee. Free delivery available. 100% secure shopping with BigBathroomShop.co.uk
Free Delivery Available
Free standard delivery for orders over £295*
By shopping at BigBathroomShop.co.uk you can benefit from a quick and efficient delivery service.
*Our standard 2-5 working day delivery offering is £6.95 for orders below £399 and free for orders over £399 to postcodes in England, Wales and certain areas of Scotland. Standard delivery to more remote areas in Scotland, Northern Ireland, and to the Isle of Wight, Isle of Man, Channel Islands and Isles of Scilly are charged at different rates, starting from just £9.95.
Contact info
Burnley, United Kingdom
- info@bigbathroomshop.co.uk
- www.bigbathroomshop.co.uk
4.7
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service…
This is not the first time I have contacted customer service with an issue. Every interaction I have had has been 5 star. They are quick, knowledgeable and get a resolution, plus they are also courteous. Would happily recommend on the interactions I have had.
July 30, 2026
Unprompted review
Speedy delivery and good customer service
Speedy delivery. Excellent customer service including when we needed a return of two items as we changed our minds. Amanda S facilitated this quickly even a mo month down the line from ordering.
July 30, 2026
Unprompted review
Had an issue with something and they…
Had an issue with something and they fixed it straight away - amazing customer service.
July 20, 2026
Excellent service from Tilly
Excellent service from Tilly in helping sort a damaged item. A plessure to deal witj
July 29, 2026
Unprompted review
Had an issue with a damaged toilet pan
Had an issue with a damaged toilet pan, the team were really helpful and sorted out a replacement straight away.
Excellent
July 29, 2026
Unprompted review
Thanks to Kelly C for being very…
Thanks to Kelly C for being very helpful yesterday and special thanks to Stephanie for noticing we hadn't quite managed to sort everything out and chasing up today. I rather wish I had several more bathrooms to do... I know which websites I'd be heading to!
July 29, 2026
Unprompted review
Excellent Customer Service
We needed a spare part for an item we had ordered a little while ago and Lisa was super helpful in getting this sorted for us quickly and efficiently.
July 29, 2026
Unprompted review
Faulty tap delivered and no response…
Faulty tap delivered and no response from customer service about a replacement. Our whole project is now delayed the bath has to be uninstalled and we I have had to source from an alternative supplier as no one has responded to me.
July 3, 2026
Reply from BIG BATHROOM SHOP
Good afternoon,
Thank you for taking the time to share your feedback.
We're very sorry to hear about the issues you've experienced with your order and the frustration this has caused, particularly as we understand the impact it has had on your project.
We can confirm that we are already in contact with you regarding this matter and, as requested, we have arranged a free-of-charge return for the faulty tap. Our team is continuing to assist you and will ensure your case is seen through to completion.
Please accept our sincere apologies for the inconvenience caused, and thank you for your patience and understanding.
Kind regards,
Ellie
BigBathroomShop
Good fast service
October 28, 2025
Toilet has only just been installed and…
Toilet has only just been installed and the toilet seat is already not stable and moving.
The flush isn’t very good.
July 27, 2026
Unprompted review
Reply from BIG BATHROOM SHOP
Good afternoon,
Thank you for taking the time to leave your review.
We're very sorry to hear you're experiencing these issues with your toilet. We have tried to contact you by telephone to discuss this further, but unfortunately we were unable to reach you.
We have sent you an email requesting some additional information. Please review this and respond when you have the opportunity, and we'll be happy to assist you in resolving this as quickly as possible.
We look forward to hearing from you soon.
Kind regards,
Ellie
BigBathroomShop
Fantastic customer service
Fantastic customer service. Missed an item off my order, but they were able to honour the one time discount I had used for the item I had inadvertently missed off.
July 27, 2026
Unprompted review
Excellent all round service and very…
Excellent all round service and very helpful information from Ellie. Would recommend highly for any bathroom fittings in the future.
July 20, 2026
Unprompted review
Paid extra for Sat before noon…
Paid extra for Sat before noon delivery, only 2 items out of the three were delivered. The largest item (a shower screen) was then delivered without notification and just left outside my home, while I was at work. I have been given the delivery charge back.
July 17, 2026
Reply from BIG BATHROOM SHOP
Good afternoon,
Thank you for taking the time to share your feedback. We sincerely apologise that your delivery did not arrive as expected and for the inconvenience this caused.
We can see that our team was already assisting with this matter and refunded your delivery charge. Following our recent telephone conversation, your comments regarding the delivery have been passed on to the carrier as feedback to help improve their service.
We're pleased to hear that you've now had the opportunity to check your order and that everything is in good order. We appreciate your patience throughout and hope to have the opportunity to provide you with a much smoother experience in the future.
Kind regards,
Ellie
BigBathroomShop
A complicated problem identifying a…
A complicated problem identifying a part was resolved and the replacement dispatched the same day. Excellent customer service.
July 27, 2026
Unprompted review
Do not buy anything from this company
Do not buy anything from this company. We had a really bad experience with our kitchen tap. Small company like this, they only wants your money. They customer services is awful. We bought a kitchen tap during our renovation, tap didn’t even last 5months. They won’t replace it, but they are happy to send the parts. Which is bollocks.
July 27, 2026
Unprompted review
Reply from BIG BATHROOM SHOP
Good afternoon,
Thank you for your feedback. We're very sorry to hear about your experience and sincerely apologise for the frustration this has caused.
Unfortunately, with the information provided in your review, we have been unable to locate your order or previous correspondence on our system.
Please could you provide us with further information? Once we have this, we'll investigate the matter and do everything we can to assist you.
We look forward to hearing from you and hope we can help resolve this for you.
Kind regards,
Ellie
BigBathroomShop
Prompt delivery and great product
June 17, 2026
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