Ordered a number of radiators for our refurbishment project. On delivery, one boxes had been damaged in transit. On inspection, the brackets for the radiator had been bent completely out of shape.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Big Bathroom Shop's Customer Service is outstanding. When we reported a fault with a leaking shower, their Customer Service Team sent a replacement shower the next day. They also reunded our plum... See more
Our recessed shower head split after 13 months and resulted in water spraying on the ceiling. The shower head had a manufacturers guarantee of 10 years. I recorded a video, emailed customer service... See more
Phoned to enquire about needed spare parts for a shower door bought with a shower enclosure 6 yrs ago. Spoke to Lea in Customer Services who could not have been more helpful, friendly & easy to spea... See more
Company details
Written by the company
Big Bathroom Shop is the home of affordable bathroom luxury. Since 2007 we have been selling bathroom suites, baths, brassware, heating, bathroom furniture, shower enclosures, basins, toilets and accessories online - everything you need to create your dream bathroom, all at extremely competitive prices. At Big Bathroom Shop you’ll find an amazing selection of products in our premium collections to choose from. So, with so much choice, the only thing you might need help with is deciding your perfect bathroom - but do not worry, we're here to help with that too!
BigBathroomShop.co.uk Details
Written by the company
- BigBathroomShop.co.uk 30 Day Money Back Guarantee
- If for any reason you are not 100% happy with the quality of your purchase, BigBathroomShop.co.uk offers an impressive 30 day money back guarantee. Free delivery available. 100% secure shopping with BigBathroomShop.co.uk
Free Delivery Available
Free standard delivery for orders over £295*
By shopping at BigBathroomShop.co.uk you can benefit from a quick and efficient delivery service.
*Our standard 2-5 working day delivery offering is £6.95 for orders below £399 and free for orders over £399 to postcodes in England, Wales and certain areas of Scotland. Standard delivery to more remote areas in Scotland, Northern Ireland, and to the Isle of Wight, Isle of Man, Channel Islands and Isles of Scilly are charged at different rates, starting from just £9.95.
Contact info
Burnley, United Kingdom
- info@bigbathroomshop.co.uk
- www.bigbathroomshop.co.uk
4.7
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Ordered a bath that was delivered with a slight fault. Decided that I didnt want a replacement bath and the company sorted out the return and refund. Excellent service throughout and I would definitely buy from them again.
Phone service spot on as well
July 1, 2026
Unprompted review
Really impressed
Really impressed. Major retailers are selling hot tubs and messing customers around with delivery. Based on advice from a hot tub Facebook group I avoided them and went with big bathroom shop. I paid for next day delivery and it came as expected, very very quickly, updated delivery info and zero stress. Wouldn’t hesitate to order again!
July 3, 2026
Unprompted review
1600 sliding shower door
Delivery etc was good, the product is not particularly good, looks good but not very rigid and rollers grind not good quality
June 24, 2026
Reply from BIG BATHROOM SHOP
Good morning,
We're pleased to hear that you were happy with the delivery, but we're sorry to learn that the product has not met your expectations.
Following our recent telephone conversation, we are currently awaiting the photos of the issues you've experienced with the rollers. Once we receive these, we'll be able to investigate the matter further and work with you to find a suitable resolution as quickly as possible.
Thank you for taking the time to speak with us, and we look forward to receiving the photos so we can assist you further.
Kind regards,
Ellie
BigBathroomShop
Ordering and delivery fine but the…
Ordering and delivery fine but the product itself was not very good.
Considering it was a comfort height toilet the seat was extremely poor quality and has had to be replaced with something someone can actually sit on safely.
The wrong pan fixing kit was sent so i had to go purchase the correct one and the flush valve was again poor quality and difficult to setup and get working, i imagine this will need changing as well
June 23, 2026
Reply from BIG BATHROOM SHOP
Good afternoon,
Thank you for taking the time to share your feedback.
We're sorry to hear that the product did not meet your expectations and sincerely apologise for the issues you experienced with the toilet seat, pan fixing kit, and flush valve.
Following our recent correspondence, I am pleased to confirm that your concerns have been investigated and a suitable resolution has now been agreed.
We value your feedback and appreciate the opportunity to put things right. If there is anything further we can assist you with, please don't hesitate to get in touch.
Kind regards,
Ellie
BigBathroomShop
After sales service following purchase of a shower
Two years after purchase of a shower had a problem with the thermostatic valve. Maxiyum was very helpful promptly responding to my enquiry with advice checking calibration and then sending a replacement valve promtly when we confirmed the valve was faulty.
June 30, 2026
Unprompted review
I had some issues which Karen…
I had some issues which Karen professionally and courteously resolved for me and finally telephoned me to see that I was happy with the outcome.
July 3, 2026
Unprompted review
Have ordered a full Victorian bathroom…
Have ordered a full Victorian bathroom suite and the quality and price are excellent and great customer service throughout
July 3, 2026
Unprompted review
Fantastic company to deal with!!
Fantastic company to deal with! I spoke with Alex and Karen, who took the time to listen to the issue I was having with a part and offered an immediate solution. They were friendly, helpful, and made the whole process quick and hassle-free. Excellent customer service – highly recommended!
July 3, 2026
Unprompted review
Plumber has been today so Tuesday fix…
Plumber has been today so Tuesday fix the mixer tap today really pleased with the appearance goes well with my Victorian style bath mixer tap. No splash as with previous tap and good water flo
June 23, 2026
Allround spot on service.
Good quality product, easy to install.
Delivery was quick and problem free.
June 23, 2026
Absolutely great customer service
Absolutely great customer service! Huge thank you to Alex who actioned a replacement part for my shower enclosure. From initial contact to the new part being delivered, only 4 working days. It’s refreshing to receive good customer service and would recommend Big Bathroom Shop. Thanks again.
June 19, 2026
Unprompted review
great customer service
great customer service, particularly by Shaunna who responded quickly to my queries with clear precise answers. She also very quickly arranged a refund. Purchased a bath which has not yet been plumbed in but looks excellent. Delivered promptly and well packaged.
July 2, 2026
Unprompted review
Ordered this shower tower to replace…
Ordered this shower tower to replace the one I had that hardly worked. From ordering to delivery was very quick, well wrapped and our plumber couldn’t wait to install it.Very satisfied with it. Can now use all the settings at different times, only had the shower head before.
June 8, 2026
Great Service
Accidentally ordered the wrong shower enclosure and Stephanie was fantastically helpful in resolving the issue by setting me up an account and adding all of the necessary products to a basket for me. Great service.
July 2, 2026
Unprompted review
I ordered the wrong end panel for my…
I ordered the wrong end panel for my shower enclosure so had to contact to resolve this.
Shaunna has been so helpful doing this.
Passed on a link to correct one, arranged collection of wrong one then also passed on my contact number to courier who had incorrect contact number.
We install kitchens and bathrooms and I don’t normally buy on line as it’s problematic exchanging anything but now will certainly buy again from yourselves.
Thanks.
June 11, 2026
Milan portland shower cubicle …
Email communication for Delivery was very good Delivery its self give my a time slot and the driver was to the minute! Friendly driver,shower its self was easy to assemble.very happy with the cool design and value for money highly recommend this product and company.
June 2, 2026
Very helpful
Lisa was extremely helpful with resolving my query. Fast responses and we got to the bottom of the issue very quickly! Thank you
July 1, 2026
Unprompted review
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