Ordered a number of radiators for our refurbishment project. On delivery, one boxes had been damaged in transit. On inspection, the brackets for the radiator had been bent completely out of shape.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Big Bathroom Shop's Customer Service is outstanding. When we reported a fault with a leaking shower, their Customer Service Team sent a replacement shower the next day. They also reunded our plum... See more
Our recessed shower head split after 13 months and resulted in water spraying on the ceiling. The shower head had a manufacturers guarantee of 10 years. I recorded a video, emailed customer service... See more
Phoned to enquire about needed spare parts for a shower door bought with a shower enclosure 6 yrs ago. Spoke to Lea in Customer Services who could not have been more helpful, friendly & easy to spea... See more
Company details
Written by the company
Big Bathroom Shop is the home of affordable bathroom luxury. Since 2007 we have been selling bathroom suites, baths, brassware, heating, bathroom furniture, shower enclosures, basins, toilets and accessories online - everything you need to create your dream bathroom, all at extremely competitive prices. At Big Bathroom Shop you’ll find an amazing selection of products in our premium collections to choose from. So, with so much choice, the only thing you might need help with is deciding your perfect bathroom - but do not worry, we're here to help with that too!
BigBathroomShop.co.uk Details
Written by the company
- BigBathroomShop.co.uk 30 Day Money Back Guarantee
- If for any reason you are not 100% happy with the quality of your purchase, BigBathroomShop.co.uk offers an impressive 30 day money back guarantee. Free delivery available. 100% secure shopping with BigBathroomShop.co.uk
Free Delivery Available
Free standard delivery for orders over £295*
By shopping at BigBathroomShop.co.uk you can benefit from a quick and efficient delivery service.
*Our standard 2-5 working day delivery offering is £6.95 for orders below £399 and free for orders over £399 to postcodes in England, Wales and certain areas of Scotland. Standard delivery to more remote areas in Scotland, Northern Ireland, and to the Isle of Wight, Isle of Man, Channel Islands and Isles of Scilly are charged at different rates, starting from just £9.95.
Contact info
Burnley, United Kingdom
- info@bigbathroomshop.co.uk
- www.bigbathroomshop.co.uk
4.7
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Shower with 3 way valve
Easy to order ,good price ,quality looks and feels good and delivery very fast
June 30, 2026
Very pleased with the product and…
Very pleased with the product and quality. Thank you.
July 2, 2026
Great customer service
Great customer service. Stephanie W resolved my problem. Great all round.
July 10, 2026
Unprompted review
Great value for money product compared…
Great value for money product compared to competitors quality. Delivery came quickly and at agreed time - everything good
June 30, 2026
So happy with my purchase
So happy with my purchase, items look and feel great, delivery is quick and items are packaged securely.
Customer service is amazing, Kelly responded quickly and sorted everything for me. Thank you so much!!! After being messed around by my plumbers this was a huge relief and I’m so grateful.
It’s scary ordering such large items from a website without seeing them in person, but I’m so happy with the quality and if there are any issues then customer service is brilliant and will sort it quickly.
July 10, 2026
Unprompted review
Excellent Service
We are not located in the UK, so it all done via email and I always find the team responsive and very helpful. One of the reasons we keep coming back.
June 17, 2026
Lisa was very good and helped me apply…
Lisa was very good and helped me apply the trade discount which hadn't been automatically applied to the loft company's account. Sorted the issue in minutes. Thank you!
July 9, 2026
Unprompted review
Apart from quality products
Apart from quality products, their customer service is on another level, prompt response and resolve the issues you may have as swiftly as possible with %100 satisfaction and big thanks to Karen who have helped me twice over a very large order for my bathroom fixtures.
July 9, 2026
Unprompted review
Very Helpful
Ellie in customer services was extremely helpful and quick at coming back to me - small issue resolved swiftly thank you
July 9, 2026
Unprompted review
Highly Recommend
Have used them for around 6 years now. Always excellent customer service. No hassle returns and swap outs.
July 9, 2026
Unprompted review
Went over and above to sort an issue we…
Went over and above to sort an issue we had with a product, over a year after purchase! Could not recomend highly enough!
July 8, 2026
Unprompted review
Great company - Worth giving them a go!
I found the service extremely good and Ellie was so helpful. I would recommend this company to anyone.
July 7, 2026
Unprompted review
Pretty good service
Pretty good service, fast delivery good delivery people but make sure you check the delivery ordered 2 tubes of silicone with our screan, unfortunately one of them had the end cap pushed obviously had been packed like that as no silicone in the sealed bag so had to go out and buy another one to finish the job
June 17, 2026
Reply from BIG BATHROOM SHOP
Hello,
Thank you for your review.
We're sorry to hear about the issue with the silicone. We would just like to clarify that we do not supply silicone with our shower enclosures, so it sounds like this may have been purchased separately.
If you have experienced any issues with the shower enclosure itself, please don't hesitate to let us know and we will be more than happy to help and ensure everything is as it should be.
Thank you again for your feedback, and we hope you are pleased with your new enclosure.
Kindest Regards,
Lauren
BigBathroomShop
From ordering to delivering exceptional service…
From ordering to delivering communication was really good. Orders a higher toilet for my mother and another for her to use at our house. Very please with fast delivery time and product is good. It will be a great help for my mother.
June 24, 2026
Goods good delivery not so
Products seem good thus far.
My goods were ordered, by me, for two weeks in advance and I was charged a stock holding fee £30 pounds or so, which I felt was harsh.
Delivery was apparently unavailable on Sundays/ Mondays per schedule. However the delivery guy said they did actually deliver on these days. Also kerbside delivery meant that the large pallet was parked between cars in the road so my wife and I had to unpack very heavy packages to make them safe indoors
We are both mid seventies. It wasn't easy!!!!!
This is mentioned in the blurb but it's easily missed.
June 27, 2026
Reply from BIG BATHROOM SHOP
Hello,
Thank you for your review.
We are pleased to hear you're happy with the products so far.
We're sorry that parts of your experience didn't meet expectations. As your order needed to be held for two weeks while you were away, a named-day delivery service was selected to reserve your stock, and the charge applied was for this service.
We're also looking into why Monday wasn't available as a delivery option. While we don't offer Sunday deliveries as standard, some Carriers may deliver on a Sunday by arrangement with the Customer.
We are sorry the kerbside delivery was difficult and we appreciate your feedback. We'll take this on board as we continue to improve our service.
Thank you again, and we hope you enjoy your new products.
Kindest Regards,
Lauren
BigBathroomShop
Good quality and well packaged
Good quality and well packaged
Courier very helpful
Kept informed and up to date
Prompt Delivery
June 26, 2026
Very friendly and supportive customer…
Very friendly and supportive customer service. They got to route cause of the issue and helped get the right item ordered.
June 16, 2026
Lisa was really helpful with a query
Lisa was really helpful with a query we had on an issue we were experiencing from an item recently purchased, she gave sound advice & was helpful and quick to respond, which rectiified the issued. Thank you Lisa
July 6, 2026
Unprompted review
I rarely receive such great and…
I rarely receive such great and straightforward service. Thank you for being the one company during a bathroom rebuild that's not added extra stress
July 6, 2026
Unprompted review
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