Ordered a number of radiators for our refurbishment project. On delivery, one boxes had been damaged in transit. On inspection, the brackets for the radiator had been bent completely out of shape.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Big Bathroom Shop's Customer Service is outstanding. When we reported a fault with a leaking shower, their Customer Service Team sent a replacement shower the next day. They also reunded our plum... See more
Our recessed shower head split after 13 months and resulted in water spraying on the ceiling. The shower head had a manufacturers guarantee of 10 years. I recorded a video, emailed customer service... See more
Phoned to enquire about needed spare parts for a shower door bought with a shower enclosure 6 yrs ago. Spoke to Lea in Customer Services who could not have been more helpful, friendly & easy to spea... See more
Company details
Written by the company
Big Bathroom Shop is the home of affordable bathroom luxury. Since 2007 we have been selling bathroom suites, baths, brassware, heating, bathroom furniture, shower enclosures, basins, toilets and accessories online - everything you need to create your dream bathroom, all at extremely competitive prices. At Big Bathroom Shop you’ll find an amazing selection of products in our premium collections to choose from. So, with so much choice, the only thing you might need help with is deciding your perfect bathroom - but do not worry, we're here to help with that too!
BigBathroomShop.co.uk Details
Written by the company
- BigBathroomShop.co.uk 30 Day Money Back Guarantee
- If for any reason you are not 100% happy with the quality of your purchase, BigBathroomShop.co.uk offers an impressive 30 day money back guarantee. Free delivery available. 100% secure shopping with BigBathroomShop.co.uk
Free Delivery Available
Free standard delivery for orders over £295*
By shopping at BigBathroomShop.co.uk you can benefit from a quick and efficient delivery service.
*Our standard 2-5 working day delivery offering is £6.95 for orders below £399 and free for orders over £399 to postcodes in England, Wales and certain areas of Scotland. Standard delivery to more remote areas in Scotland, Northern Ireland, and to the Isle of Wight, Isle of Man, Channel Islands and Isles of Scilly are charged at different rates, starting from just £9.95.
Contact info
Burnley, United Kingdom
- info@bigbathroomshop.co.uk
- www.bigbathroomshop.co.uk
4.7
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bigbathroomshop on-line chat
Contacted Daisy May R via chat to ask a couple of product questions and she was most helpful providing the information I required. In addition she was able to sort out my 10% discount as a first time buyer.
Thank you Daisy for your assistance.
July 20, 2026
Unprompted review
Toilet cistern issue and excellent customer service to help us rectify
We had a problem with a toilet cistern failing which meant that water was constantly running over a metered connection, costing us a lot of expense. The toilet was less than a year old. We contacted BBS and they did try to help us to fix it ourselves over a period of several days but in the end we had to call an emergency plumber as none of their suggestions helped When I let them know about this and attached my invoice from the plumber, they came straight back with an immediate apology and actually refunded the plumber's fee, which was totally unexpected but very gratefully received. A big thank you to Kelly for helping us with this matter. Customer service that went above and beyond on this occasion to help us rectify our issue. We would definitely buy from BBS again.
July 17, 2026
Unprompted review
Superb products & delivered with great…
Superb products & delivered with great packaging
July 9, 2026
Excellent Customer Service
I've bought a number of Radiators from bigbathroomshop.co.uk over the past few years and always been very pleased. Today, I needed some extra brackets, which weren't listed on their website, so I emailed their Customer Service and got very fast and efficient responses from Stephanie. She even put the items I wanted into my basket and all I had to do was log in and pay. Perfect, thank you very much!
July 17, 2026
Unprompted review
Very quick delivery
Very quick delivery. Plenty of notice when delivering item. No issues and my shower was well wrapped.
July 7, 2026
unable to find contact information on…
unable to find contact information on website.. email address, phone number etc.therefore No Stars as trust pilot, enforces one star on bad reviews;;you cannot leave negative reviews. I would usually send reviews direct by email, This company offered first class service, quality products,very well packed for transport. would recommend to anyone. I give this company three out of fours stars
June 23, 2026
Reply from BIG BATHROOM SHOP
Good afternoon,
Thank you for taking the time to share your experience.
Following our telephone conversation we're really pleased to hear that you're happy with both your order and the service you received, and we truly appreciate your recommendation.
As discussed, our phone lines are currently closed and we're working to get them back up and running as quickly as possible. In the meantime, if you need to contact us, please feel free to reach out via email or use our live chat service on our website.
Thank you again for your patience, your kind comments about our products and packaging, and for recommending us to others.
Kind regards,
Ellie
BigBathroomShop
Great customer service from Shauna…
Great customer service from Shauna today. Thank you
July 17, 2026
Unprompted review
Nice products and great customer service
Ordered my full bathroom suite from the Milano Elizabeth range, it looks beautiful and well made. The fact that it's solid brass, not a finish, was a big sell for me but I haven't fitted it yet so I can't comment on longevity.
Customer service was outstanding from Shaunna D and Lisa H on their live chat. They helped when an item I wanted for the set was out of stock.
July 17, 2026
Unprompted review
I found this company very helpful and…
I found this company very helpful and informative, nothing was too much trouble,always had a quick response whilst definitely use again
July 14, 2026
Unprompted review
Amelia saved the day!
After quite a bit of back and forth and being sent the wrong part Amelia came to the rescue. She located what we actually needed and sent it out to us within 24hrs. Much appreciated!
July 14, 2026
Unprompted review
No contact telephone number to speak to…
No contact telephone number to speak to someone about an issue, having to wait a couple of days for a reply via email.
June 25, 2026
Reply from BIG BATHROOM SHOP
Good afternoon,
Thank you for your feedback. We're sorry to hear about your experience.
We have tried calling you to discuss your concerns, but unfortunately we were unable to reach you. We are also in contact with you via email and would appreciate it if you could respond when you have the opportunity so we can work with you to resolve the issue as quickly as possible.
We value your feedback and look forward to hearing from you soon.
Kind regards,
Ellie
BigBathroomShop
A shattered glass door
One of the glasses of the sliding shower door shattered by itself. I contacted Big Bathroom Shop via email because it happened during the weekend and they did not work Saturday and Sunday. I received a reply from Stephanie on Monday morning. She had organized the delivery of a brand new set because the old (damaged) one was still in warranty. I sent her an email with an enquiry to which she replied straight away. I was impressed by her quality service and professionalism.
In general I was happy how Big Bathroom Shop handled the issue.
July 10, 2026
Unprompted review
Absolutely the best!
Absolutely the best!! Prompt answers and very professional customer service. Bought few items from them and i was really satisfied. Brilliant company!!!
July 14, 2026
Unprompted review
Great quality products at a great…
Great quality products at a great price.
Prompt delivery.
June 19, 2026
Yes but e where very pleased with the…
Yes but e where very pleased with the service and delivery
July 2, 2026
Excellent customer service from Karen
Excellent customer service from Karen. Highly recommend.
July 13, 2026
Unprompted review
Excellent part replacement
Faulty part on an old shower, they understood what i needed and sorted it out straight away. Thanks guys
July 13, 2026
Unprompted review
Made an error while ordering my new…
Made an error while ordering my new shower enclosure, did a live chat with Jack R who added the pieces that I thought would be delivered. so within a few minutes I had the correct bits ordered. Thank you Jack
July 13, 2026
Unprompted review
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