Bighouse Furniture Reviews 

71
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I ordered a Chaise Longue @ £275 on line on Wednesday afternoon. The company offered me a 5% discount if I bought directly from them rather than through Amazon which is what I did. By Friday linchtime... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent Service & Best Prices I had a fantastic experience with this furniture store. I placed my order one day and it was delivered the very next — incredibly fast and completely... See more

Rated 4 out of 5 stars

I recently brought a 58" TV and the glass cabinet was not big enough or strong enough to hold the TV on. I didn't want to hang the TV on the wall and brought a new TV holder as an alternative. The wei... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Kitchen Supply Store
  4. Living Room Furniture Store

Written by the company

Big House Furniture London based furniture retail company specializing in the design, manufacture and installation of fitted furniture for your home. Big House Furniture research and brings new model, huge collection furniture for your home. We are the direct seller hence our prices are competitive. From the point of your product inquiry till delivery and your purchase satisfaction is our responsibility.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

71 reviews

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4.3

All reviews

(71)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, excellent products and delivery on point and on time! Very very happy with the superb service I was provided and I will definitely be back for more once I’ve moved home! Thank you Bighouse! 😁

April 14, 2022
Unprompted review
Rated 5 out of 5 stars

Great service and good quality…

Great service and good quality furniture. Very prompt in answering any query . You cannot go wrong with the price for such good quality furniture and service. Highly recommend. I bought my coffee table. Dining table and now my sofa from them too. 2 years of use with kids in the house still look brand new.

April 12, 2022
Unprompted review
Rated 4 out of 5 stars

Loving The New TV Cabinet

I recently brought a 58" TV and the glass cabinet was not big enough or strong enough to hold the TV on. I didn't want to hang the TV on the wall and brought a new TV holder as an alternative. The weight of it including the TV was way too much, so I brought a sleek looking TV cabinet from the Big House Furniture. It makes the TV look like a huge, absolutely fantastic computer monitor, it also improves the TV-watching experience by 100%.

March 7, 2022
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. I have been without a bed for four days after the delivery didn’t happen and left sleeping on the floor. They use XDP to deliver there items who they are quick to blame for not delivering. I will be contacting trading standards and watchdog. Disgraceful customer service. Consumers beware!

November 27, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible merchant

Terrible merchant. They started shipping 2 days earlier and the order was canceled on the day of delivery. They do not reply to messages. Unfortunately, I don’t know what the couch would have been like, but after that, I think it’s uncomfortable, crappy.

September 16, 2021
Unprompted review
Rated 4 out of 5 stars

Great Customer Service.

I'm very happy with the Ottoman Bed I received from Big Furniture Warehouse. It took longer than expected to assemble but once together it looks great, feels sturdy and works well.
Unfortunately I think this company is let down by their choice of courier (OPD) who delivered to a neighbour without carding me and despite me being in all day (I 100% know they never attempted delivery to my house). Then they only delivered 2 of 3 packages and finally there was considerable damage to the packaging (holes, footprints, signs of crushing) leading to some damage.
Luckily I can't fault the Big Furniture Warehouse Customer Service team. The chased OPD and got the missing parcel delivered to me the next day and then a couple of days later replacements for the damaged components turned up. All in all I'm happy. If only they could re-think their choice of courier.

June 25, 2021
Unprompted review
Rated 3 out of 5 stars

Great company

Great company, please to deal with even when things don’t go right. Offered every opportunity to fix things for me however were let down by their delivery company. I would however recommend them.

May 21, 2021
Unprompted review
Rated 5 out of 5 stars

Last few orders

I’ve ordered a few things from this company in the past and all I can say is they are truly amazing, they helped me every step of the way even when I had to rearrange the delivery date at the last moment.
I fully recommend them and look forward to my next purchase

June 24, 2020
Unprompted review
Rated 5 out of 5 stars

5 stars

Great value for money and can’t fault the customer service

June 24, 2020
Unprompted review
Rated 5 out of 5 stars

Purchased a bed

Bought a well comfortable mattress and frame, came on time as stated and price was reasonable. Would definitely recommend

June 24, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I ordered a dining table and chairs, the service provided was faultless and couldn’t have been more pleased. It’s been tough with the lock down and the company has done amazingly well to make sure my order was delivered on time. Highly recommended!!!

June 24, 2020
Unprompted review

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