I bought a golf bag for my wife. After a few months the bag stand mechanism failed. Big Max honored their warranty and shipped a brand new bag. Customer service response has been very prompt.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a bag with faulty zips. This was resolved very well by Tracey, to my entire satisfaction. Well done.
Customer service by Big Max Golf is 2nd to none. My warranty claim process was done with ease and handled with utmost professional services by Michael. A replacement bag was shipped out to me right aw... See more
Without question this was the best buying and customer service experience I have had in quite some time. The customer service department went above and beyond to assist me in finding the correct part.... See more
Company details
- Golf shop
- also in
- Golf Cart Dealer
Written by the company
BIG MAX Golf is the worlds leading push cart and golf bag brand with over 25 years of company history. We invented the FlatFold technology for push carts and we pioneered the development of waterproof golf bags, all to provide the most seamless experience on and off the golf course.
Contact info
Carlbergergasse 66, 1230, Wien, Austria
- +4318674333
- eu@bigmaxgolf.com
- www.bigmaxgolf.com
3.7
Average
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased a Big Max Nano electric golf …
Purchased a Big Max Nano electric golf trolley which has been nothing but trouble. It has already been back for repair 3 times, last time it had to be returned to Austria to be repaired. Each time has taken 8-12 weeks on average. Once again the trolley is now faulty. Have given up and will be taking action to get a refund for this "not fit for purpose" product.
April 22, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.