Big Motoring World - Enfield Reviews 

The salesman Ahmed Al-Shaheeb was really helpful and patient with all my questions and explained everything clearly. He gave us good experience while I was doing test-drive which made my decision easier. Grateful for everything.

Myself and my brother purchased 4 cars from these guys over the years and was really happy with their service and the cars. However, recently I had a problem with my car and tried to report. I have 36 months warranty for all faults, except wear and tear. They directed me to a company called Big Assist which is imposibble to reach via phone. I sent several emails, no response. After a while I just started sending emails to Big Motoring World too. Every single time they say something about Big Assist will get back to me but no feedback about the fault at all. Its over 4 months now and still nothing. I am glad that this fault is not major. I cant imagine how I would survive its a major fault. I paid 1.5K for this warranty. I told them that I will start seeking legal action.

Avoid Big Motoring World’s aftercare at all costs.

This was my first major car purchase before my 30th birthday, and instead of spending the first month enjoying my new car, I’ve spent it chasing faults, attending garage appointments, paying for Ubers, writing complaints and fighting to get someone to take responsibility.

Within days of collecting the vehicle, I reported a faulty air conditioning system, a fluid leak underneath the vehicle and a defective parcel shelf. On the day I collected the car, I was even told it wasn’t ready because the dealership hadn’t realised I was collecting it that day. That immediately made me question what checks had actually been carried out before handing me the keys.

The aftercare has been nothing short of appalling.

I’ve been passed from Big Motoring World to Big Assist, then to the warranty provider, then to approved repairers, and back again. Nobody wanted to take ownership. Every phone call resulted in being redirected to someone else.

The extended RAC warranty that was heavily promoted during the sales process has been completely useless. When I actually needed it, I was left dealing with delays, failed repairs, poor communication and endless chasing. I’ve since cancelled the extended warranty because I have absolutely no confidence in it and would strongly advise anyone considering it to think twice.

The air conditioning has now been looked at multiple times and still isn’t fixed. Independent mechanics now believe the fault may require Nissan to diagnose because it appears to be more serious than originally thought. Despite reporting the issue almost immediately after collecting the vehicle, I’m still left without a resolution.

To make matters worse, I have a chronic health condition that affects my body’s ability to regulate temperature. I made Big Motoring World aware of this, yet I have been left driving through the recent heatwave without properly functioning air conditioning. At one point I experienced symptoms that affected my ability to drive safely, and this still wasn’t treated with any urgency.

I’ve spent my own money on independent repairs because I simply couldn’t rely on the repair process arranged by Big Motoring World. Even after doing so, they refused to reimburse my costs or initiate repairs themselves and continued trying to pass responsibility to Assurant the warranty provider - where assurant will mention that the blame is on the dealer who sold the car.

The parcel shelf I reported shortly after collection also remains unresolved weeks later. Just know that, Big Motoring World’s attitude once you’ve paid is to pass responsibility to everyone else instead of standing behind the faulty vehicles they sell.

This has been one of the most stressful customer service experiences I’ve ever had. What should have been an exciting milestone has been completely overshadowed by poor aftercare, lack of accountability and weeks of unnecessary stress.

If you’re buying a car from Big Motoring World, don’t just think about the purchase price. Think about what happens if something goes wrong afterwards. Based on my experience, I would not recommend their aftercare or the extended warranty they sell.

I had a great experience with Mert and Shaz who made the whole process really smooth.

All good things to say so far so no issues here.

Good service, stress free staff very polite, I recommend, this was my 3rd purchase and I’m very happy with it

The service from collect was the only good service we received. The first time we arrived we had to wait over hour and half to see the car we reserved only for them not to know where it was. I had seen another car which I was interested in sales was good however when asked if we could reserved this one. So we could go home and finalise some bits. They said we couldn’t for them just say the next day for us to that so we could buy the car. We were constantly told different things at different points throughout the process. The good service we received was from the team at the collection point.

Served a lovely customer experience from Gabriel.

Excellent service from the team at the Waltham Cross branch. We knew what we wanted and the team made it very straight forward in purchasing it.
Mo and Shaz are worthy of a mention making us valued customers and the whole process a pleasurable experience.
The car its self is exactly as described and a dream to drive.

I booked a test drive for a car based on its price and condition. A day later, the price went up by 1.5k! Luckily, I checked the ad before my appointment and avoided wasting half a day of travelling.

Outstanding service, especially Marius. He was incredibly knowledgeable, patient, and easy to deal with throughout the process. It was a genuinely great experience.

They are the best. I had my last 3 cars from them. The cars were amazing. The staff is very helpful.

My experience with Big Motoring World Enfield started as a nightmare. The customer service I received from the Service and Finance departments on Friday, 26/06/2026, and Tuesday, 01/07/2026, was extremely disappointing. What upset me the most was that no one even offered a simple apology.

Thankfully, today's handover completely changed my day. Handover Manager Kiyan and Handover Advisor Shaz were absolutely outstanding. They were professional, kind, respectful, and genuinely cared about helping me.

Kiyan went above and beyond by arranging the refund for a car moving which I had paid for a different car. Shaz was incredibly helpful throughout the handover process, making everything smooth and stress-free.

Kiyan and Shaz both deserve 5 stars for their exceptional customer service. They are a real credit to Big Motoring World Enfield, and the company should be proud to have them on the team.

Unfortunately, because of my earlier experience with the Service and Finance departments, my overall experience deserves only 1 star. I sincerely hope the company recognises the excellent work of Kiyan and Shaz and also takes steps to improve the customer service in the other departments.

Thank you, Kiyan and Shaz, for your kindness, professionalism, and outstanding support. You truly made my day.

Every person I spoke to was extremely helpful from start to finish

I cannot thank Ian enough for turning what started as a disappointing situation into an exceptional experience.
Unfortunately, the vehicle I had originally reserved online could not be sold to me due to an unexpected fault.
Ian went above and beyond to find me a much better alternative, which fell well within my budget.
Despite an initial decline for finance, Ian worked tirelessly, even after closing time and liaised with Nahid to help secure the approval for finance needed.
Ian demonstrated outstanding dedication, patience, professionalism, and genuine care from start to finish.
Thanks to his commitment, I collected my new vehicle on 28/06/2026 with immense pride and excitement.
A "special" thank you to Nahid for his hard work and support with the finance process, and to Haider in Collections for providing a fantastic handover experience.
An overall and truly outstanding team and customer experience. "Kudos" to Ian, Nahid and Haider!
I’m incredibly grateful to these three members of staff, and I'm already looking forward to purchasing another car from Big Motoring World in Enfield!

SCAMMERS AVOID

Brought a car a year and a half ago.as a new driver they Very aggressively miss sold me insurances/ warranty. First the tyre insurance was sold to me as "four new wheels" turns out they only patch so that was 800 down the drain. Secondly my fuel pump went on Friday afternoon, tried calling the after sales team on Saturday, and they clearly think that breakdowns only happen Monday to Friday so don't need to be open of a weekend. Reading online it looks like the warranty I got isn't worth the paper it's written on so preparing myself for a long legal battle. Also I think the 50 point check they do is fraudulent as my car failed it's first MOT after purchase, it's a seat arona tsi 1.0 with 35k miles no way should that of failed if they did there job properly.

I would be very wary of the few positives reviews they have, please check the big motoring world unofficial complaints group before using may save you some stress.

-My response to reply -
As you can see from the reply below they have completely ignored the issue of miss selling insurance and warranty.

Secondly do you believe anyone thinks you check your car's with the amount of problems people are facing these cars.

Thirdly this might be a third party the warranty but it's also a sister company owned by the same person so that's extremely misleading.

Perhaps don't sell cars that are not up the standard you say they are.

Brilliant service by Mehmet and Gulcan, knowledgeable, friendly and made the whole process smooth quick and easy. They were able to answer all my questions with care and professionalism, and wasn't too pushy with extra sales, got me a good deal on trade in!. I would like to thank the guys again for there help, very happy customer!

Great advice and service

This is, without question, one of the worst companies I have ever dealt with. They sold me a vehicle with faulty brakes and then made my refund conditional on my agreeing not to take legal action—something I have documented in email correspondence. Their sales team is responsive and helpful right up until they have your money. After that, the level of customer service is nothing short of disgraceful.

Their slightly lower prices are a false economy. Save yourself the stress, the wasted time, and the potential safety risk by spending the extra £1,000–£2,000 with a reputable dealer. Their advertised "200-point inspection" is completely lacking in credibility. Either the inspection was never carried out properly, or their standards are so poor that a vehicle with dangerously defective brakes was still deemed fit for sale. Neither explanation inspires any confidence.

In response to criticism, the company has said that because they sell a high volume of used vehicles, some cars may inevitably have faults they are unaware of. That excuse is completely unacceptable when it comes to fundamental safety issues. Missing a worn trim piece or a faulty sensor is one thing; selling a car with failing brakes is another entirely. If your inspection process cannot identify a defect that puts lives at risk, then your quality control is fundamentally broken.

This company appears far more concerned with processing high volumes of sales than ensuring the vehicles they sell are safe or providing meaningful support when serious problems arise. Based on my experience, I would not trust them with my money or my safety, and I would strongly recommend that anyone considering buying from them looks elsewhere.

I recently bought a car from Big Motoring World and the entire experience was great from start to finish. The team at Big Motoring World makes the whole process straightforward and stress-free. Really great experience..! A special thanks to Hassan, who served us—he was fantastic, attentive, and went above and beyond to make sure I was sorted. Couldn't be happier with the service!

Very happy with the car and the service with it THANK YOU