Big Motoring World - Leeds Reviews 

I collected a 2023 Qashqai on 11th May 2026. Car started making louder noises on 13th May 2026. I took it to a garage to have it checked out. They informed me all 4 brake discs were heavily corroded and need it replacing. I contacted big motoring world Leeds to ask them to authorised the repair, instead they ask for a report from mechanic. Which i provided on 14th May along with rejection of vehicle under Consumer Rights Act 2015.
15th May 2026, Aftersales declined rejection of vehicle saying brake discs just needed re-greasing.
18th May 2026, i took the vehicle to Auto Doctor Mechanic. He was shock at the state my car was in. He informed me the car have had left side door damage, loose bumper and bonnet damage prior to sale and not repaired properly as they have left something inside the sill of car which keeps rattling inside the vehicle. Also brake discs were worn and dealer have put new brake pads on all 4 worn brake discs. Hence the vehicle is squeaking, rattling and making loud noises.
Mechanic was kind enough to provide me with video evidence of mechanical fault as well as vehicle not as described, not fit for purpose and not of satisfactory standards.
He advised me to take car back to big motoring world in Leeds and ask for refund. Which i was well in my rights as i have discovered faults with vehicle 2 days after collecting it from them. Also they have been ignoring my numerous phone calls.
18th May 2026, i went back to big motoring world in Leeds with video evidence. Sales manager refused to speak with mechanic. Then He informs me that he dont do refunds. Ask me to contact aftersales team, which i have been doing since 13th May 2026. He said aftersales have declined my request to reject vehicle, and i have to start again WHAT A JOKE. Sales manager refused to take car, keys and documents from me. He also said nobody there would take it from me either.
They forced me to drive back in a unsafe vehicle by telling me not to leave the car there.
Afterwards i went to seek legal advice, they advised me to stop driving the vehicle.
Email them the video evidence of fault with vehicle,
request they refund my money in full
And arrange collection of the vehicle asap.
As vehicle is not as described, not fit for purpose and not of satisfactory standards under Consumer Rights Act 2015
i am rejecting vehicle again.
I have emailed big motoring world Leeds again and again, no reply as usual.
20th May 2026, i rang aftersales team, they said they are dealing with my case. I ask them to email me back.
Guess wot, not heard from him.
If i could put minus stars for this company i would.
The amount of stress they put me through coz I ask for my money back for a faulty vehicle. Car was described as having full service history, it has not been serviced 2026. It should be part history.
I have been ringing around, driving around to different places to ask mechanics to checked the vehicle out, they all say the same faults.
They are quick to take your money but their aftersales has left alot to be desired.
Regardless of who put the specs of vehicle details on website, big motoring world Leeds is responsible for selling a faulty vehicle not fit for purpose.
28th May their aftersales team have replied via email denying there was anything wrong with vehicle. They blatantly totally disregard the video evidence, refused to collect vehicle and issue refund. These ppl are a law onto themselves, no wonder they expand by conning ppl out of their money. As far as consumer rights go, to these clowns it doesnt exist coz they can easily ignored the issues and denied it even exist. Be very wary dealing with these clowns.

The sales people are very polite and helpful which makes it a smooth transaction when dealing with them.
The reason that I gave 4 stars was because we had to go to a Post Office to tax the car as it had previously been a mobility vehicle and nobody told us about the amount of VED we needed to pay...a staggering £640 a year for the next 5 years! A warning from BMW would have been nice.

Not very accommodating to customer needs, mainly because I couldn't complete a deal in 3 days and had already sorted my own finance out.

Fantastic experience and would highly recommend. Great choice of cars and the staff were beyond helpful and knowledgable. I will be back when I need a new vehicle.

Mo Bala from Leeds is just amazing, he was helping me to choose the right car and explained everything clearly during the drive test and buying process. Much appreciated!

Paid a £129 transfer fee to see a car at Leeds. Before the appointment, they hounded me with calls to come in early. When I actually showed up, I was told the car was damaged in transit and I couldn't test drive it.

A week later, the car has vanished from the website, I’ve had zero updates, and my email from a week ago has been ignored. Trying to phone them is a nightmare of being passed around in circles. They have effectively stolen my £129. The only call I got was a customer service follow-up where the agent sounded completely checked out. Shoutout to the original salesperson who was nice, but the company’s management and communication are a joke. Refund my money

Everything went smoothly, the only small gripe I have is the waiting around for customer advisor, but this could be due to it being very busy.

Buying a new car takes time but this was an enjoyable & pretty painless experience.

Our sales rep Mo Bala was excellent. We had already reserved the car, but he took the time to answer all of our questions and we were taken out for test drive. Mo's knowledge was excellent and made our decision easier. He looked after the entire process and kept us updated along the way.

Excellent experience throughout.

Purchased a 3 year old car 05/05/26. Drove it away engine light flashed on then went off. On drive home very hesitant felt like it was pulling back and loosing power. couple of days later engine light came on stayed. Had to wait a week to get into a local garage ,so its gone in this morning for me to be told its a misfire on of the cylinders something that should of been repaired before it got sold to me .Day after engine management light came back on had to return to Hyundai and get new cat and GPF fitted ,luckily under Hyundai Warranty after waiting 9 days for a fuel sample test.This purchase has caused so much stress and anxiety, leaving me with no transport as i couldn't get a courtesy car due to only holding my licence a month.This car was drivable 6 times within the month of purchase, no way had it had the 200 point check what they claim, emailed Big Motoring World throughout to keep them informed about the faults and have contacted them again today to claim costs and compensation. Today they have replied and not willing to reimburse any of the costs ive incurred due to the faulty vehicle they sold me BIG MOTORING WORLD your a disgrace to the car trade !!!! Told me the car had also been valetted prior pick up ,not a chance in hell had it ..Under neath the seats were disgusting ,I even actually found a french frie under the seat God knows how long that had been there! Disgusting that they can sell these faulty cars. Avoid at all costs if you want a reliable satisfactory vehicle.

Absolutely shocking car sales company the after care service is the worst i have ever experienced. They sold me a car 10/03/26 with a warning on the dashboard and assured me this would be removed on collection so they lied to get the sale. I was then passed onto the aftercare team who finally approved for my car to be looked at by Tesla about a month after which i had to personally fund £198 and then i was reimbursed about a week later. I then submitted the cost of the repairs with a full breakdown from Tesla as requested which was over £1,400 on 11/05/26 as they said there lead tech needed to look at this. Why didn't they originally do this? I have since emailed and been ignored and this has been on going for over 2 months. All they need to do is approve the cost of the repairs so i can book this in with Tesla but are now not communicating.

I spoke with a guy called Jack who was really helpful and none pushy with a test drive which ended up a sale. The car sold itself but he was more than helpful checking it had all my requirements such as lumbar support, reverse cameras and sensors and lane assistance. The seat are not only lumbar support but full massage function too! A great GT Line car at a great price with exceptional customer service from Jack and his manager.

AVOID THIS COMPANY!!!!!
Bought a car for £16500 (cash) and also paid £1500 cash.for the "all singing,all dancing, bombproof" extended warranty, After 12 days the engine management light came on, so I booked it in for fixing. Car was taken back to the Leeds depot, and I collected it 2 days later. Two weeks later, the engine management light came on again. In short, the car was booked in 7 times (not counting one occasion it was booked in, but just sat in the car park for 3 days, because they forgot about it) when I exercised my right to reject the car as per the Consumer Rights Act of 2015, I was told to take the car in for another assessment, I took it in and was told it was the DPF (The same fault as when I took it in 12 days after buying it)Big Motoring World accepted my right to reject the car, but charged me 45 pence a mile totalling £3700!!!! basically charging me £370 a month for the privilege of driving a car which was not fit for purpose, for the 10 months it took the company to attempt to repair the car 7 times, failing on every occasion, and I'm not sure what happened on the 2nd, 3rd, 4th, 5th and 6th occasions it was booked in for repair, because it appears all that happened was the engine management light was switched off, only to come on 2 weeks later every time.
I also find it odd how Big Motoring World can reply to a poor review in a few hours, but any emails we sent to them during the complaints procedure, took a week to get a reply, or nearly £100 in Big Motoring World terms

Staff were very friendly and helpful, everything went smoothly.
Sid and Matt were especially helpful with finding the right car and processing all relevant paperwork.
Overall quite happy with the service provided.

Lack of communication. Long waiting times.
I very nearly walked away.

Very professional and helpful answered all my questions.

Wonderful service from Mo and the team. Booked a test drive and no pushy sales. Part exchanged cars. Brought v5 document in after number plate off retention. Again, staff were friendly and plenty of time. Drinks bar is amazing. Would definitely recommend. Happy with the service we received.

It was great experience from moment we stepped in to the salesperson to finance team. All knowledgeable friendly and approachable. Also received free drinks

EDIT: Note than BMW have replied to my review, yet noone has been in touch to discuss my case. We still don't have the car after being promised last Friday and when that didn't happen, we were promised yesterday. No replies to emails either.

I would give less if I could. This review is for the Leeds branch but my email was also ignored by head office. I reserved a car at the start of April. We went to collect to be told when we arrived that the car had been called in for a recall and therefore we couldn't take it home that day. Very disappointing considering we drove all the way and a phone call in advance from the company would have saved us the hassle. We took out insurance as we believed we were collecting the car that day. We then booked to pick the car up on the 11th April so we kept the insurance running. On the 11th April I received a call asking to book a slot to pick up the car that day, which is strange sonce I booked a slot in person the day we went to collect and couldn't take it. I asked on the phone whether it had come back from the Kia garage to be told it never went there in the first place and that I could sort the recall once I'd bought the car. Why an earth I would buy a faulty car is beyond me, and there was no explanation as to why it hadn't made it to the garage on the 9th. I then asked for it to be rebooked in for a recall and to be called back when they had sorted a date with the garage. I didn't receive a call back so chased this up again to be told the 29th - 3 weeks later than the first recall date. I had to cancel my insurance at the point, so I have paid for insurance for a car I never even received. What is more, I rang several times after the 29th to check if it had come back from the garage yet. Noone was helpful and just said I needed to wait. It would have been nice for someone to offer to call Kia and find out the information about when the car might be ready. I chased this up again this morning, asking to speak to a manager. I was promised on the phone a manager would call me back at 11.30. I reiterated that I had been promised calls back on several occasions and I needed assurance someone would call me back at 11.30. The man on the phone said "100%" and I've still not received a call. I will never recommend this company and I will be asking for my deposit back which they have been holding for 6 weeks now.

Polite staff, lots good clean cars to choose from