Big Motoring World - Norwich Reviews 

Chris who was the sales man who looked after me was so great he listened to everything I wanted and got me the best deal possible would definitely use them again, absolutely love my new car,

Today quick and easy thanks to Nelson who was professional and helpful

From start to finish we were looked after. Can't fault anything. We'll done.

Windscreen washers not working, bird droppings left on the bonnet and have etched into the clear coat, no fuel in car on collection day, no spare tyre, or run flat tyres fitted to car, engine bay not cleaned, very dirty

I have already left a lengthy review but have just been informed we have been lied to AGAIN. We have never brought a car from a dealership so we took their word for all the stuff we was told. So…. We was told we could activate our big assist 2 year warranty whenever we wanted and it would cancel the manufacturer Warrenty. So we “started” our big assist Warrenty and upon calling them today 1 day prior to seeing a garage about an issue I find out that it was absolutely not true. Thanks again big motoring world for more lies

Very happy with our purchase, friendly service and very professional and fair

All of the team made my car purchase very straightforward. I found everyone involved to be knowledgeable and very friendly. I would highly recommend BMW, especially if you’re a woman buying a car on your own. No patronising guff here!

Great staff, excellent range of cars, all very easy.

Daniel really helped me make sure my decision was the right one for me.
Everything went smoothly at handover thanks to Tom.

Aron was super helpful, and he made the process quick & easy to understand!

All the staff are willing to explain the process and also to assist in area that is not understandable

At no point did I feel under pressure to seal the deal…
Very relaxed atmosphere.
Extremely helpful and polite sales staff…Thankyou.

Very very pushy sale staff .. looked at a car didn't even test drive it wasn't for us poor sales person didn't no the basics about the car josh .. all they keep talking about is finance when we don't need it and made it clear.. now 3 times there rang keep saying we can give you finance really really pushy makes customers feel uncomfortable... I don't want your service and in1000% don't need finance STOP calling me Terrible company avoid

I recently purchased a car from Big Motoring World and the whole experience was outstanding from start to finish. I want to give a special thank you to David, my Sales Executive, who was friendly, knowledgeable, and genuinely invested in helping me find the right car. Nothing was too much trouble and he made the process feel effortless.

A big thank you as well to Jon, the Finance Manager, who explained everything clearly and professionally. He made the finance side simple and stress‑free, and I really appreciated his patience and transparency.

Finally, a shout‑out to Tom and the handover team, who made the final stage smooth, organised, and enjoyable. The handover was efficient, well‑explained, and left me feeling confident and excited to drive away.

Overall, the service was exceptional and I couldn’t be happier with my purchase.

I purchased a VW Polo from Big Motoring World in May 2026.
The salesman repeatedly mentioned the 200 point check that the vehicles undergo prior to being made available for sale. However, after I completed my purchase and I was about to drive the vehicle away, I tried to operate the driver’s window control panel and found that it was faulty.
As it was a weekend, I had to wait until the following week to book it in for repair. Although the repair was carried out within one day of me leaving the car at the dealership, the Manager refused to give any compensation for mileage for the return trips to Norwich.
The faulty window switch was clearly missed during the 200 point check and I feel I should have been offered some recompense for this.
During the purchasing of the car, everything was fine, until we declined to purchase the additional warranty and bodywork protection products. The salesman then employed a high pressure sales technique and his manner changed to one of indifference.

Recommendation
Check all the controls during the test drive. Beware of the hard sell technique for warranty and bodywork protection products.

Excellent service throughout and friendly staff.

We had a fault with the window all done very quickly and dealt with very professionally

Friendly and helpful staff. Very patient explaining every detail. Great experience. Highly recommend

All went ok, staff ok, explaining all step by step, no issues at all, highly recommended.