Big Motoring World - Norwich Reviews 

My visit to BMW was very helpful, pleasant sales staff, confirmed appointment time and after a short wait I was shown several immaculate cars. They have a large local range and access to cars from their different branches around the country. Spoiled for choice! This is the third time I have viewed cars at BMW , our 2 previous vehicles purchased from there, which were excellent Mercedes.

Pleasant knowledgeable staff

Very helpful staff. All very polite and friendly.

I really like the ease of this place. Simply turn up, vehicles are grouped by make and model so are easy to find and super friendly staff. The only downside is with the amount of vehicles, the salesperson is not so knowledgeable on a particular make / model of car. I had questions but they weren't answered whereas I visited the dealership of the make of car and it was answered straight away. I have purchased two cars from this place in the past but I went elsewhere this time as I didn’t have as much faith in the salesperson and their knowledge about the car I wanted.

Absolutely awful experience.

The sales tactics were incredibly pushy and uncomfortable, with constant pressure to commit to a finance deal we clearly weren’t happy with. The most shocking part was being advised to reduce the amount we pay into our mortgage each month so we could afford a car loan instead. I found that completely irresponsible and frankly inappropriate financial advice.

Rather than listening to what we actually wanted (to pay for the car immediately), the focus seemed entirely on squeezing as much money out of us as possible. It felt more like being cornered than helped. After what I could only imagine was the 10th time of telling them no to the car finance and extended warranties, they finally let us leave the building

I would strongly recommend anyone considering buying from this company to be very cautious, especially when discussing finance options. There are plenty of dealerships out there that treat customers with respect and don’t pressure them into questionable financial decisions.

Great sales advisor knowledge of cars second to none

Excellent service from the team. I came in for a part‑exchange and they handled everything professionally and without any pressure. The paperwork and checks took about 4–5 hours, but it was worth it because I got my new car the very same day. They helped me with every step and made the whole process smooth. Really happy with the experience.
Anita

Purchased a car back in March a week later I noticed the polestar logo in the gear lever was not working , So i reported this to BMworld, The lady on the desk got us an appointment at Volvo , We took our car in yesterday the fault was diagnosed and the part ordered and fitted today B.M World were absolutely brilliant from the purchase of our car to dealing with our minor issue, So 100% satisfied customer, Would definitely use again

Connor at BMW Norwich was superb. Hands down the best salesman I have met. Very friendly, knowledgeable and helped me and went out of his way to make my experience top tier, thank you so so much for everything!

Professional salesman with no hard sell and four cars purchased with no problems , a quality company to deal with.

Flagged tyre pressure issue on test drive in Norwich, was told the mechanics checked it before we left so drove home (2.5hrs away) and 15 mins down the road a warning light came on saying “tyre pressure sensor malfunction”. Logged this immediately on their app, this was 4 weeks ago now and still no resolution.

Was then told to go to a Halfords autocentre for a tyre check. This came back with a nail in one (not repairable) and a slash in another (not repairable). Sent all info over 2 weeks ago and they came back after a week to say they will replace with 2 x £80 tyres when the two on the car are Pirelli!! Quite comical to be honest!! Been emailing for nearly another week with nothing back. Stay clear of this company, been a mess from start to finish. Staff unhelpful, warranty looks poor!

This is the worst experience I have ever had, as a customer, of any company in my entire life. They are AWFUL. Their customer service is shocking, they kept me hours, treated me like an inconvenience, then sold me an EV without a charge cable. They refused to reimburse me for the one I then bought because it was "not their problem" basically. They just sell the car, as is, and if they dont get a cable, F you basically.
By the time I left their Norwich branch, the entire excitement of buying a new car had been entirely sucked out of me, and I just angry. Never, EVER buy from these guys. Avoid at all costs. They dont deserve your business, I hope they fold.

Good service , will be visiting show room at weekend

I found a vehicle on the website that I wanted. Looked immaculate (some age related marks, it was a year old. Minor scratches)

I had it moved to my local branch (Norwich) and paid £129 to do that.

When I came to view the vehicle. The bumper has a significant crack in it and a small hole. This wasn't shown on any of the images (and still isn't)

So I didn't want the vehicle because it wasn't what was shown on the images. I was informed that the transfer fee is non-refundable. I would not have transferred the vehicle to another showroom had the damage been shown on the images. The member of staff admitted that the damage was not on the images. It was probably down in transit or in the car park.

The next day. The vehicle has been reduced by £600 (a helpful email informed me) presumably this is because of the additional damage and yet, I'm not entitled to a refund.

Avoid at all costs. Certainly don't ask them to move the vehicle that you're interested in..

Staff were friendly and very helpful in the process of choosing our new car . Although the finance took some time to sort out we came away very happy with the deal we made.

I booked for 6PM, everything went in rush. Please close booking after 4-5 PM if time cannot be managed.

Test drive was very short. I would say it took 5 minuests driving by me just in the street around the dealer. Not motorway.

The last but not the least, the car had a bit collision, it would be negligible but they did not mention it before I found it myself at the car.

I would of preferred to have dealt with just one person and not of been passed from pillar to post and it took nearly all day just to buy a car. The car itself i was happy with.

I can safely say my experience at Big motoring world Norwich was nothing short of excellent. We were treated with the utmost respect the second we walked through the door. We were instantly handed over to Connor who was an absolute gent from the beginning. Not your typical salesman, someone that builds proper relationships with his clients, a very relateable and articulate person and I am so grateful that we got handed to him. He looked after us very well, I literally cannot fault him.

The handover was also seem-less and very stress free, to be able to walk away happy with a great car is one thing but to do it in a few ours is another, I would recommend anyone to Big motoring world, especially Connor.

I had a really positive experience with Big Motoring World. The whole process was smooth and straightforward from start to finish. The staff were friendly, helpful, and not pushy at all, which made everything much more comfortable.

Excellent, efficient service!