Big Motoring World - Sheffield Reviews 

This is my 2nd review with still no solution. 5 garages later, 4 diagnostic reports last 2 saying the same thing car needs a new engine. This has been going on for nearly 2 months now and no resolve, have been waiting since last Wednesday for and update as to what happens now, every phone call we are still reviewing it. Not acceptable at all, have asked numerous times to speak to a manager only to be told it dosen't warrant speaking to one. You try driving an unsafe car because it's your only mode of transport to work knowing the car could stop at any moment, oil consumption ridiculous check oil light on every other day. Full warranty but unable to get courtesy car as a garage needs to diagnose the problem, 5 garages all different towns/citys telling them the same thing. Awful awful service either fix or replace car it's that simple at this point.
I got a reply from the last review, my details haven't changed.
Update this morning still under review even though new parts will cost more than the car!!
Not sure why it's taking so long for someone to make the right decision to replace the car.

Lots of cars available, friendly staff mckenzie was particularly helpful.

Les and Josh have been really great 👍! Thank you guys

Amazing customer service!! Reece the sales rep was amazing! He couldn’t do enough for us, very knowledgeable on everything and made the whole experience easy! Thanks Reece

Very disappointed with my experience purchasing a car from Big Motoring World Sheffield.

I collected the vehicle on Wednesday and drove it home without issue. The following day, after being driven for only a couple of minutes, an engine fault warning appeared and the car went into limp mode. We were barely able to get it home.

We contacted Big Motoring World immediately and were referred to Big Assist, who arranged for the RAC to attend. Diagnostic checks by the RAC and and checks by our own garage identified several faults on the vehicle.

This experience has completely shaken my confidence in the car, particularly as we were assured that it had passed a 200-point inspection and had an excellent service history. Having a vehicle develop serious issues almost immediately after purchase is extremely upsetting and has caused a great deal of inconvenience and stress.

I am now pursuing my right to reject the vehicle under the Consumer Rights Act 2015 and am awaiting a response from the company who don't seem to care that I have been without a car for over a week. There has been no offer of a courtesy car or any form of compensation for our inconvenience and nobody seems in a rush to help as they work through their ticketing system at a leisurely pace.

Update: Following my original 1-star review, Big Motoring World contacted me very quickly and accepted my request to reject the vehicle. The car was returned the following day, which I appreciate.
However, I am still waiting for my refund. I have been told it could take up to 14 days for the money to be returned, despite the vehicle already being back in their possession.
Unfortunately, this means the inconvenience is continuing. My family has been left without a reliable car, and with two young children this has had a significant impact on our day-to-day lives. I have already found a replacement vehicle, but I am unable to even place a deposit to reserve it because my money is still tied up with Big Motoring World.

I hope the refund is processed as quickly as possible so this matter can finally be resolved. I will update this review again once the refund has been received.

I had a great experience with the team at Big Motoring World Sheffield. From start to finish, the whole process was straightforward and hassle-free, and I was able to drive the car away the very next day.

Jibran was excellent throughout - friendly, knowledgeable, and never pushy. He took the time to explain everything clearly, making sure I understood all the options available and where the best value for money was.

The reason for 4 stars rather than 5 is the final preparation of the car before collection. When I picked it up, I noticed the centre console still had a black, oil-like residue on it, and the TPMS warning light, which we'd asked to be checked the previous day, also needed resetting again. To their credit, both issues were dealt with immediately without any fuss.

However, after getting the car home and having a closer look, I noticed the final detailing wasn't quite to the standard I'd expected. There were a few minor dirt spots, some streaks from washing, polish residue on one of the wheel hubs, and the speedometer display was still a little dusty. None of these were major issues, but a more thorough final valet and quality check would have made the experience a full five stars.

Overall, I'd definitely buy from Big Motoring World Sheffield again. The sales experience and customer service were excellent, and with a little more attention to the final preparation of the vehicle, it would have been perfect.

Whatever happened to the good old days when you went to garages, and on the car they clearly displayed the Price, age year and mileage?, now you have to faff about and scan each car just to find out how much it is, put the price on the window and save everybody's time, instead of this messing about scanning everything just to find out its not in your price range, its a complete wast of time and i wouldn't be rushing back any time soon..

Brilliant polite service. Everything explained simply. Very friendly staff nothing a problem. Will deal with again

DO NOT PURCHASE
Rejected my car after 8 days - has severe oil leak that is leaking into the engine and faulty gearbox!!!
Still waiting for a response after constant phone calls for the last 3 days! Now I’m having to waste more of my time by speaking to the Motor Ombudsman and Citizens advice.

Sheffield branch have amazing customer service whilst they are taking your money but after that could not care less that they have sold me a car that is faulty what an awful place AVOID at all costs

AVOID this company

Friendly knowledgeable and helpful staff. Honest dealing, all policies explained. Very smooth process from start to finish.

"I had a fantastic experience buying my car here, largely thanks to Jibran. From the moment I arrived, they were welcoming, knowledgeable, and completely zero-pressure. They patiently answered all my questions, clearly explained the vehicle's features, and made the whole paperwork process seamless. Highly recommend!

Jody was excellent when making final arrangements to leave with the car. The process was quick and easy and Jody was professional and personable throughout.
The whole experience of purchasing through big motor world has been really positive.

Great choice of cars to suit most budgets, helpful sales and handover people.

Went to Sheffield no appointment was seen within a min staff very welcome not pushy at all was test driving an Audi within 20 mins told the guy would be back in 7 working days as wished to pay cash and would need time to get out of savings very happy explained can only keep car 3 days told the guy not to worry as if it was sold would be back due to price guarantee cheapest in U.K. well Done all at Sheffield thanks Barry

Walked out….. I wanted to pay for the car in full as I don’t like HP or PCP. The salesman spent all of the time trying to push these, warrantees and all the car protection. If it needs all this then has the car actually gone through all the various checks you claim. So many scratches on the bodywork of the car I wanted to buy. You claim a non pushy sales experience but I was frustrated at having to justify why I didn’t want pcp or car care…..that’s my decision and wasn’t respected. I wanted the car but decided to try somewhere else purely because of the persistent and pushy nature of the salesperson. Not impressed.

We visited the show room with no intention to buy, we just wanted to have a look, we ended up buying a car! we were the last customers on Sunday! the show rom has many options, the employees are professional and welcoming,

My experience with Big Motoring World Sheffield has been extremely disappointing.

I purchased a Toyota Corolla on finance and shortly after collecting the vehicle I discovered a number of issues that caused me to lose confidence in both the vehicle and the sales process. The vehicle had a steering issue, and I also found shattered glass inside the boot and signs of repainting which raised concerns about the vehicle’s history and condition.

I immediately contacted the dealership and raised my concerns. Since then I have spent days trying to get clear answers and a resolution. I have repeatedly requested information regarding rejection of the vehicle and cancellation of the finance agreement, but I have been passed from one person to another without receiving a clear response or timeframe.

The finance I ultimately signed was also different from the finance illustration I originally viewed online, which added to my concerns.

What has frustrated me most is the lack of communication and urgency after the sale. Once the paperwork was signed, getting assistance became extremely difficult.

I have now formally raised complaints with both the dealer and the finance company. Based on my experience, I would not recommend Big Motoring World Sheffield.

Josh at the Sheffield branch was extremely helpful and paitent with me. This was my first car on finance, i will be coming again.

Helpful and friendly staff. Would have been 5 stars had I not had to go to a post office to get my road tax.

No pushy sales people, quick polite reception even and helpful sales