Big Motoring World - Sheffield Reviews 

Found a car online, booked for my partner to test drive, salesman tried to talk finance (full sales patter) and didn’t seem to comprehend that it was just a test drive before I drove 1.5 hours to look at it.
Followed this up by putting the reservation fee on the car and booked an appointment to go down.
All going well at this point.
Between reserving the car and the actual appointment I received 4 phone calls from different people at Big Motoring World wanting to check my details and confirm my appointment!
Ridiculous.
Arriving for my appointment I was kept waiting while staff were stood around the reception desk chatting.
I took the car out for a test drive but was disappointed to find that the handbrake switch was broken so it couldn’t be sold (how this had been missed I don’t know!!)
Requested to look at other options and the salesman Andrei tried to upsell me a car nearly £3k more when I had clearly told him my budget. He replied “ you could just put it on finance” !!!!!
Test drove another car and decided to go with it.
Was then aggressively pushed the scratch warranty, paint protection and car warranty even though I kept saying no.
Did not feel listened to.
What should have been an easy 30 minute visit ended up close to 3 hours!!!
The saving grace was Hamzah who clearly read my body language and hurried things up the best he could.
A frustrating purchase that could have been so much smoother

Les was great, good experience.

David Singh was excellent and made the experience a good one

The salesman was really nice and very helpful. (Kieran Johnson)
The car valeting, well, I think he needs alot of training. The car needs cleaning inside again. The middle console looks like someone has been sick in it 🤢. The air vents are all dusty. Foot well has marks on and dash. On the outside there's wax deposits all over.
The front passenger seat had a stain which has been removed.
But apart from that all's well so far. But we only collected car today. So 🤞.

Excellent service but spoiled by excessive pressure to purchase a warranty

Travelled to leeds to buy a car, car was in garage wasnt told so until we arrived, paid the 129 transfer fee to move car closer to sheffiled under the agreement that we would get that refunded back because it wasn’t our fault that the car wasn’t in Leeds when we went to buy it went to Sheffield to buy the car was talked out of buying the car by an incredibly rude and pushy salesman who basically told us the car was going to fall to pieces if we didn’t take out the warranty now they’re refusing to give us the money back that was promised to us all in service and terrible after sales disgusting
**the fee was paid to move the car because Big motoring world had cocked up and sent the car to the garage when we originally went to collect, the fee covered the transfer to Sheffiled so that we disnt have to travel 100 miles again! The refund of the fee was offered as good will gesture because of the significant inconvenience which has not been honoured and the car would have been purchased outright had the dispicable sales man not told us the car would fall apart!

We have been able to 'test-drive' our shortlist of four different cars and this really helped us to make up our mind about which one is right for us - scrolling through websites only helps so far!!
We were fortunate to have the help of Les (Spinks) in accompanying us on the test drives and answering all our questions about the different (and quite varied) vehicles. What we most appreciated was the 'non-pushy' supportive style of service. Thanks Les - car purchased as a result of your help and technical information.

We walked into a bright and busy reception. Everyone in the area was being assisted with a member of staff. We booked an appointment and Josh came over straight away. Wonderful experience. No pressure at all. Mum found the car she wanted and it’s being brought to the sheffield branch for a test drive. Will definitely come back here and let all my friends know how great it was

Massive selection. Friendly staff who were patient with me and my wife's deliberation process, gave us great honest advice, and didn't give the impression they were pressuring us to make a sale at any point.

Managed to get an absolute bargain too :)

I bought a Kia Xceed from Big Motoring World Sheffield on 25th April. The process went well. The Sales Executive I dealt with was Kieran. He was very helpful and made my first experience of buying a car smooth.

He explained the different finance options which I believe was a requirement. He accepted my preference to buy the car with cash. I noted an issue with the petrol tank cover to him. This was swiftly raised with someone and was confirmed to be fixed before sale.

Everything about the buying of the car went well and Kieran was very helpful and professional.

The three stars are unfortunately because of some issues that I believe ought to have been dealt with before sale. The tyres all had no valve covers. I didn't realise that before sale. I had to buy new ones. One of the tyres started signalling low pressure shortly into the drive home. I topped that up at the local petrol station when I got home. I assumed that should have been checked before sale. These were minor things that I personally didn't mind sorting myself. At the same time, these are minor issues you don't expect to deal with post sale when spending so much money.

The biggest issue was the central locking system. One of the doors did not respond to the central locking system. I did not catch that on my checks or during the test drive. It was only a few days later that I realised the near side rear passenger door was still unlocked despite me locking the door. Fortunately, the car was still under KIA warranty and therefore I got it fixed through them. The issue with the central locking system is the main reason I score 3 stars instead of four or even a 5. I wasn't expecting something as important as the functioning of the central locking system to have been overlooked by the dealership.

Overall, buying the car itself was a relatively good experience largely due to my sales executive Kieran. I've had the car for almost 2 months and there are no issues. I privately serviced it with KIA after sale and there were no problems. I won't ignore other peoples experiences with the dealership but my mine was overly positive albeit for one major issue after sale.

Troy was amazing from start to finish he explained everything put my mind at ease. Hes a credit to big motoring place. Thank you

My overall experience was excellent. Starting from the reception to the service delivery. I was really impressed and I’m happy to refer my family and friends to Big Motoring

Terrible customer experience and faulty car.

Bought a car the day after the car had a huge fault. It clearly hadn’t been tested as had to have the RAC outs

Went back to the garage, not one bit of support. All he said was you’ve got to go through customer service. Paid cash for the car and not one bit of interest after.

We are having to chase anything. Ring customer services, ring the insurance, ring the garage- all on the customer! This is all ONE day after buying the car.

Terrible. Quick to sell you the car but completely don’t want anything to do with you after!

Great service and helpful. Would highly recommend.

Great experience in purchasing my vehicle courtesy of Sean Yates!

The team were knowledgeable and welcoming. It was a straightforward process to book a test-drive as we knew the vehicle we were interested in.

Kieran, the sales team member that looked after us, was friendly and helpful. Nice guy - made a chore into a good experience.

The floor manager was able to offer a better deal for my part-exchange that sealed the deal.

On collection, the process of confirming the deal, paying and registering the new vehicle was straightforward but we did have a couple of delays before Debbie completed the process and handed over the keys.

We were reassured that someone was available if we needed help with the process or with the features of the new car but this wasn't necessary for us.

All I wanted to do was but the car, in full.
They tried to make me buy add on's and extended warranty which I didn't want, went to sort the paperwork, after about 15 minutes the manager then appears and tries to forcefully sell me the warranty again. After stating that I didn't want the warranty and I would leave if they kept pushing he said okay and left.
After being sat there for at least another 10 minutes without the sales person returning I left.
It was horrendous!!!!

My son bought a car 3 months ago, on the last day of warranty (still garuntee for that day) the car went into engine failure on busy highway. Smoke filled under the bonnet. This was Friday evening- everything closed. Fortunately I had purchased recovery. Car got recovered all the way home. Called BigMotoringWorld Saturday- no after sales support available until Monday.

Called them first thing Monday morning to get it sorted- he needs a courtesy car at least, the car recovered to the dealers as the car is only 3 years old, full service history so has manufacturer warranty too.

But the reply from big motoring world….

I’ve sent an email someone will be in touch in the next 3 to 5 business days!!!

Like what! That’s an absolute joke!

I said surely not, surely a big company like yours would provide better after sales service,

Her reply … I’ve marked it as urgent. Someone will call its usual before this but we have to tell you that just incase.

It’s now a Tuesday evening… still no call. It will be tree days tomorrow, no repair organised, no courtesy to get to work, meaning he’s had to request annual leave as he can’t get too and from work.

Absolutely shocking

I would avoid this company like the plague if you value your money.

Think it’s time to get the finance company involved
Update—
It’s now 12 days since the incident and big motoring world have yet to supply a courtesy car
Have not even assigned a “ticket” to a handler.
Have not contacted my son,
The bank has now been contacted to help get this sorted because there’s been zero support, zero contact, zero communication from big motoring world.
Ignoring this problem will not make it disappear,
Asking me in. Your reply to submit a ticket - there’s already one there! You have just decided not to read it or act on it, as confirmed by your customer service today.
He urgently needs a replacement car, had to take annual leave to try sort it out! Getting no where fast literally.

Update —. Big motoring world refuse to provide a courtesy car - 32 days now and still no car and the vehicle is still not road worthy

I really would urge people to really think about buying a car from a company like this.

You could easily be in this position

Example of my communication from Big motoring world
Good Afternoon,

Thank you for calling.

As advised on the phone, I must reaffirm that we would not look to review a hire vehicle at this moment in time and we would aim to wait for further information from Suzuki HQ before aiming to review it.

As you advised, you are more than welcome to go and speak to your finance company and the motoring ombudsman, please keep us updated.

Kindest Regards

Kacper
——————————————

Good Afternoon,

Thank you for your email.

If your vehicles repairs are covered under the main dealer, it would their responsibility to supply yourself a hire vehicle.

The repairs is not being covered by us and is being covered under Suzuki warranty that is remaining on your vehicle.

I would advise referring back to Suzuki to see if they have any hire vehicles.

Kindest Regards,

Charlotte
————————-
Good Morning,

Thank you for your email.

I hope you are well.

I sincerely apologize, however as detailed by my colleague in a previous email we would not aim to provide you a hire car.

We do understand that you had purchased the vehicle from our site however the repair is being completed directly with a main dealer, in these situations we do not look to review hire vehicles for.

I again sincerely apologize about this situation, I will not be able to assist you further in this regard.

Kindest Regards,

Kacper

————————————-

Car only went to the main dealers because they didn’t getting to Intouch following break down of the vehicle for almost 2 week!

Was not allocated to anyone! The hadn’t even opened the ticket in all that time.

I asked to speak to a manager on multiple occasions- over 35 days and was refused every time.

Do not buy a car from this company- it’s not worth the risk. The car was under warranty by big motoring world the day it broke - they tried saying it was not reported in time regardless of proof from the the recovery company and phone call records being sent

They have done everything they can to not fix, help or support in fixing this matter

Thank goodness the car had manufacturer warranty

The repair would have cost thousands because the damage to the engine was extensive- costing almost as much as the car

DO NOT BUY FROM MOTORING WORLD !!!! After purchasing a car approx 2 weeks I noticed grinding when braking. I took warranty out as well. I was advised to take my car to a garage of there choice to have diagnostic testing. The garage informed myself that Good Afternoon.
The brake pads are severely worn and we would deem them to be below the legal limit.
It is basically metal on metal, and would class this as good working practice to replace these front pads, and also eliminate the noise this vehicle currently has.
MOTORING WOULD NOT authorise the brake pads to be renewed. THE SERVICE WAS ABSOLUTELY APPALLING.

Great experience with Les and the sales managers who got the price to somewhere near what I wanted to pay. We had used the car shop before which is essentially the same place with a lot of the same staff and was happy last time so went there again. There were 4 essential people and I’m rubbish with names but basically the sales advisor (Les) the sales manager (who was able to negotiate the price) the person doing the finance and the person doing the log book and tax. Was happy with them all.
Visited and purchased on 3rd June around 15:00, and got my new car home before 19:00 the same day including test drive, paperwork and a few bits of paint work touched up.
The only thing that I wasn’t too happy about was paying for temp insurance to get it home. Last time it was free, now they charge, with that said though I could have come back for the car once I had changed over my insurance so that’s me being a bit inpatient. I would recommend based on when it was the car shop and now. We purchased two cars last time and have no issues at all with either of them and fingers crossed the same this time.