Big Motoring World - Sheffield Reviews 

1,202
TrustScore 4 out of 5

3.8

Big Motoring World, Britannia Way, Sheffield Business Park, S60 5BD Sheffield, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The thing I hate about buying a new car is sales pressure. I didn’t have that with these, I was looked after by Les and Troy and they were fantastic 10/10, friendly, personable and they listened to... See more

Company replied

Rated 2 out of 5 stars

We arrived ready to purchase the vehicle after work, waited around and then were informed purchase was not possible after 6pm - something we had not been informed of prior to booking travel from... See more

Company replied

Rated 4 out of 5 stars

Bought a Mazda CX-5 from them. I had a minor issue, but was very easy to report and they reimbursed £100 for the diagnosis without any fuss. Waiting time is something they’ve to improve on. I we... See more

Company replied

Rated 5 out of 5 stars

Went to Sheffield no appointment was seen within a min staff very welcome not pushy at all was test driving an Audi within 20 mins told the guy would be back in 7 working days as wished to pay cash an... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.


Contact info

  • Big Motoring World, Britannia Way, Sheffield Business Park, S60 5BD, Sheffield, England, United Kingdom

  • 01634 248638

3.8

Great

TrustScore 4 out of 5

1K reviews

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3.8

All reviews

(1,202)

5,749 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly, patient and professional

We were treated with professionalism and friendliness by Paige (the young sales rep assigned to us). She showed great patience and understanding and made the experience a pleasure.

May 14, 2026
Unprompted review
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Reply from Big Motoring World - Sheffield

Hi Peter,

Thank you for your great 5-star review!

I will pass on your feedback to Paige.

Kindest regards,
Big Motoring World

Rated 5 out of 5 stars

Organised systems and helpful staff

It all felt very organised and professional. People were very helpful at every stage of the process. Les and David helped us get everything sorted! Thanks

May 17, 2026
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Reply from Big Motoring World - Sheffield

Hi Jessica,

Thank you for your great 5-star review!

I will pass on your feedback to Les and David.

Kindest regards,
Big Motorign World

Rated 5 out of 5 stars

Great service from Ali at Sheffield…

Great service from Ali at Sheffield branch.

May 17, 2026
Unprompted review
Big Motoring World - Sheffield logo

Reply from Big Motoring World - Sheffield

Hi Sophie,

Thank you for your 5-star review!

I will pass on your feedback to Ali.

Kindest regards,
Big Motorign World

Rated 5 out of 5 stars

Reece and Adil were fantastic

Reece and Adil were fantastic. Couldn't fault the service and advice provided at all. Both really helpful and transparent. For any future cars I wouldn't hesitate to come back.

May 17, 2026
Unprompted review
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Reply from Big Motoring World - Sheffield

Hi G,

Thank you for your great 5-star review!

I will pass on your feedback to Reece and Adil.

Kindest regards,
Big Motorign World

Rated 5 out of 5 stars

Les and Jody were exceptional

Les and Jody were exceptional. I really got see how beautifully all staff members helped each other out and altogether we had a really enjoyable morning. I’m thrilled with my purchase albeit above what I wanted to spend ;))) however I never felt pressured at any point. Great place, great people, great cars ;) Thank you

May 16, 2026
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Reply from Big Motoring World - Sheffield

Hi Caroline,

Thank you for your 5-star review!

I will pass on your feedback to Les and Jody.

Kindest regards,
Big Motorign World

Rated 5 out of 5 stars

Bought and drove away a car this…

Bought and drove away a car this morning. Great service staff, competitive pricing. I felt very ‘looked after’ and the team went above and beyond expectations to make sure the car I choose was perfect for me. Les was our salesman and he was fantastic. Highly recommend this showroom. Lots of choice and very efficient with admin.

May 16, 2026
Unprompted review
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Reply from Big Motoring World - Sheffield

Hi Caroline,

Thank you for your amazing 5-star review!

I will pass on your feedback to Les.

Kindest regards,
Big Motorign World

Rated 5 out of 5 stars

Great set up

Every staff member I spoke to from reception to sales, finance and the collection of my new car were really friendly and so helpful!! Drove away within 24 hours would highly recommend!

May 14, 2026
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Reply from Big Motoring World - Sheffield

Hi JE,

Thank you for your lovely 5-star review!

Kindest regards,
Big Motorign World

Rated 5 out of 5 stars

Great team

Great team , listened to what we wanted , kept in touch all the way.

May 13, 2026
Unprompted review
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Reply from Big Motoring World - Sheffield

Hi Skippy,

Thank you for your lovely 5-star review!

Kindest regards,
Big Motoring World

Rated 1 out of 5 stars

The car was dirty and even had fungus…

The car was dirty and even had fungus under the steering wheel. The site says Cars are ready to drive away. The salesperson tried to brush it off saying its a great car. Sorry mate.

April 6, 2026
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Reply from Big Motoring World - Sheffield

Hi Priya,

I am so sorry to hear that the valet done on your vehicle did not meet your expectations. I have passed this on to our Sheffield Management Team so that this can be raised with the valeting company to ensure that this is improved going forward.

I do apologise for any disappointment and inconvenience that this has caused.

Kindest regards,
Big Motoring World

Rated 3 out of 5 stars

Had such an amazing experience when…

Had such an amazing experience when purchasing my car. I would like to recommend anyone buying a car at Sheffield to ask for Richard as he made me feel so comfortable and never was pushy with the sale.

My stars are only 3 because I have just had a SOS fault that coming on and off and I have not had the car 30 days yet. Sent an email to Big Motoring World to pay for all the cost to get it repaired. Be great if you can respond to this

But if I was to score based on the sales advisor Richard I would give 5 stars

May 4, 2026
Unprompted review
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Reply from Big Motoring World - Sheffield

Hi Jessica,

Thank you for your review!

I will pass on your feedback to Richard. However, I'm sorry to hear about your concerns.

Unfortunately, we have been unable to locate your details and we have yet to receive a response to our request for further information via Trustpilot.

Please get in touch at bigassist@bigmotoringworld.co.uk with further details including your vehicle registration so that we can look into this further.

Kindest regards,
Big Motoring World

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. The staff were friendly, helpful, and not pushy, making the whole process stress-free. Everything was clear and transparent, and I’m really happy with my car. Highly recommend!

May 13, 2026
Unprompted review
Big Motoring World - Sheffield logo

Reply from Big Motoring World - Sheffield

Hi Jikku,

Thank you for your amazing 5-star review!

Kindest regards,
Big Motoring World

Rated 5 out of 5 stars

Purchase a vehicle from Sheffield branch

Purchase a vehicle from Sheffield branch very helpful staff no sales pressure would highly recommend and wouldn’t hesitate to recommend to family and friends

May 13, 2026
Unprompted review
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Reply from Big Motoring World - Sheffield

Hi Marie,

Thank you for your amazing 5-star review!

Kindest regards,
Big Motoring World

Rated 5 out of 5 stars

Highly recommend

Perfect from start to finish, very professional, no hard selling, salesman Reece was very helpful and knowledgeable making buying of the car easy, would buy again from there

May 1, 2026
Unprompted review
Big Motoring World - Sheffield logo

Reply from Big Motoring World - Sheffield

Hi Jane,

Thank you for your 5-star review!

I will pass along your lovely feedback to Reece and the team at Sheffield!

Kindest Regards,
Big Motoring World

Rated 1 out of 5 stars

I’m extremely disappointed with big motoring world Sheffield

I’m extremely disappointed with the level of service and professionalism I experienced from this garage.

From the beginning, communication was poor and unprofessional. Phone calls were handled badly, and I was often given false or misleading information. I repeatedly had to chase for updates regarding the car and answers to my questions, despite being told multiple times that someone would contact me within 24 hours — which rarely happened.

What made the experience even worse was that a car reserved in my name was sold to someone else. This is completely unacceptable and shows a serious lack of organisation and respect for customers.

Promises that were made were not followed through, and overall the entire process was handled with incompetence, poor communication, and a lack of professionalism.

Based on my experience, I would never buy a car from this garage again, nor would I recommend them to anyone else.

May 6, 2026
Unprompted review
Big Motoring World - Sheffield logo

Reply from Big Motoring World - Sheffield

Hi Dani,

Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the issues you've encountered with us.

Your experience with what you have detailed falls well below par with what we expect from the service here at Big Motoring World. I have passed this on to the relevant Management Teams so that this can be reviewed internally. Additional training will also be provided where necessary to ensure this does not happen again.

Kindest regards,
Big Motoring World

Rated 5 out of 5 stars

Salesman was very pleasant and…

Salesman was very pleasant and friendly, nothing was too much trouble and he wasn't pushy in any way.

May 10, 2026
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Reply from Big Motoring World - Sheffield

Hi Mr Jones,

Thank you for your great 5-star review!

Kindest regards,
Big Motoring World

Rated 5 out of 5 stars

Thank you to Max, Fran and Jody.

Thank you so much to Max, he made the process easy and let us look at another car while there, which I ended up having! Thank you to Jody for a smooth hand over when I picked it up. Thank you to Fran for helping with all the finance and getting it all set up.
Overall, it was a very pleasant experience and I would definitely return if I decided to upgrade in the future!

May 10, 2026
Big Motoring World - Sheffield logo

Reply from Big Motoring World - Sheffield

Hi Milie,

Thank you for your amazing 5-star review!

I will pass on your feedback to Max, Jody, and Fran.

Kindest regards,
Big Motoring World

Rated 5 out of 5 stars

Would 100% recommend shopping at…

Would 100% recommend shopping at BigMotoringWorld Sheffield, the staff were really nice and helpful. My sales advisor Dan was excellent, he was a big help and made the whole process simple.

May 9, 2026
Unprompted review
Big Motoring World - Sheffield logo

Reply from Big Motoring World - Sheffield

Hi Adam,

Thank you for your lovely 5-star review!

I will pass on your feedback to Dan.

Kindest regards,
Big Motoring World

Rated 5 out of 5 stars

We reserved a car at the Sheffield…

We reserved a car at the Sheffield branch and managed to come get it the next day , tall Keiran was a great sales advisor very attentive but laid back , explained everything really clearly and answered all our questions on electric cars . We really appreciated that we’re weren’t tried to upsell into a bigger or more expensive car which other places have in the past . Great service all round from everyone and very lovely manager , ended up buying the car on the day and taking out extended warranties

May 9, 2026
Unprompted review
Big Motoring World - Sheffield logo

Reply from Big Motoring World - Sheffield

Hi MB147,

Thank you for your amazing 5-star review!

I will pass on your feedback to Keiran and the team at Sheffield.

Kindest regards,
Big Motoring World

Rated 5 out of 5 stars

Paige was very helpful

Paige was very helpful
The service I received was great.
Would recommend

May 8, 2026
Big Motoring World - Sheffield logo

Reply from Big Motoring World - Sheffield

Hi,

Thank you for your lovely 5-star review!

I will pass on your feedback to Paige.

Kindest regards,
Big Motoring World

Rated 5 out of 5 stars

Would 100% recommend shopping at…

Would 100% recommend shopping at BigMotoringWorld Sheffield, the staff were really nice and easy going. My sales adviser Hannah’ service was 10/10 nothing was too much for her to source, she wasn’t pushy, didnt leave me in doubt once, helped me find the right car for me and was really informative with all the information that was key to the sale and the after care has been great.
Would highly recommend

May 2, 2026
Unprompted review
Big Motoring World - Sheffield logo

Reply from Big Motoring World - Sheffield

Hi OKWM,

Thank you for your fantastic 5-star review!

I will pass on your feedback to Hannah.

Kindest regards,
Big Motoring World

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