BIGO LIVE Reviews 

1,016
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the app's functionality and management, citing issues like glitches and freezing. There were widespread complaints regarding staff conduct, with some experiencing inappropriate behavior, unfair account actions, or a lack of moderation. A significant number of users reported issues with virtual currency or money, especially when playing games, with claims of unfair outcomes and missing diamonds. However, some customers also found the app a good tool for connecting with others globally and building a sense of community. Reviewers appreciated the opportunity to interact with a diverse range of individuals and enjoy genuine, unpolished content. Conversely, a small portion of people felt that the platform allowed inappropriate content, raising concerns about content suitability.

What people talk about most

Application

Reviewers mention significant dissatisfaction with the app, with many describing it as unhelpful and useless,... See more

Social media

Consumers find social media to be ambiguous, with some reviewers praising platforms like Bigo Live for... See more

Product

Clients share ambiguous opinions on the product, with some reviewers expressing significant dissatisfaction,... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some finding the app... See more

Staff

Reviewers highlight negative aspects of staff, with many reporting that hosts are often abusive, kick users... See more

Reviews shaping this summary

Rated 3 out of 5 stars

An international communication tool for live streaming that allows users around the world to interact in real time and enjoy a wide variety of genres.

Company replied

Rated 3 out of 5 stars

We as this website generation now we need to do better we need to get rid of the AI off the app we need to change our platform and make it more better for people and for our fans and make it more bett... See more

Company replied

Rated 1 out of 5 stars

They have stolen from my bank account not once but 3 times over £300 taken . This app had made me dislike other foreigners Asians. They still won’t allow me to win on yummy they steal all my diamonds... See more

Company replied

Rated 1 out of 5 stars

Just been on BIGO app playing their game and spent over £30 I did not win 1 diamond back and I recorded it all. Just shows you its owners are cheating paedophiles and this app should be boycotted

Company replied


Company details

Information provided by various external sources

Bigo Live allows you to live-stream your favorite moments, and make friends from all around the world. We enable people to showcase their talent, discover, and stay connected in a positive, healthy, and creative way.


Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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2.2

All reviews

(1,016)

176 reviews in the last 12 months

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Rated 1 out of 5 stars

5 years of working for the app

I worked for BIGO from may 2018 until February 2023. It was amazing for the first year, but they sold, new leadership came. Now, there have been extreme murders, assaults and more due to them hiring negligent agents. The agents doxx addresses, names, call CPS and pay other hosts to hurt others in real life in extreme ways. Agents have the option to keep ANYBODIES pay they want, as you can see from the other reviews.
I will single handedly be reporting every single thing this app has done behind the scenes and making sure measures are taken. This is dangerous. This is not safe, this is not okay.

June 20, 2023
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We take these allegations very seriously, and we are deeply concerned to hear about your experiences and the incidents you've described. BIGO LIVE has strict policies in place to ensure a safe and respectful environment for all users, and we do not tolerate any form of harassment, harm, or illegal activities.

We encourage you to report any specific instances or individuals involved in these activities to us immediately, providing as much detail as possible. Our moderation team will investigate these reports thoroughly and take appropriate actions against any violators of our policies.

Safety is our top priority, and we are committed to maintaining a platform that is secure for everyone. We appreciate your willingness to report these issues, and we will take measures to address them promptly. Thank you for bringing these concerns to our attention.

Rated 1 out of 5 stars

MUST READ!

I never installed the app, because of the advertisements, and reviews. There was a review that AN 8 YEAR OLD was EXPOSED to twerking from the videos, if this app is for mature adults only, how the hell did a CHILD get in the app? Also, the ads for this app are so weird, and make no sense. One shows a man picking out certain women, and picked out an asian women who was singing, and the dude was talking but no audio. How the hell does that even explain what the app is? And me being almost 16, why am i being recommended this app? Another review said not to allow your child on this app, because there was lgbt people who were twerking, and showing parts of themselves on the app, men and women. This app needs to be taken down ASAP.

July 12, 2023
Unprompted review
Rated 1 out of 5 stars

Big-o is full of scammers and hackers.

Well I found out that my phone was hacked through big-o and all they needed was my phone number someone digitized my face trying to turn me into a bad guy but little did they know I was well known on the net as the opposite plus I found out they were making money off my image I know who they are but they be hiding really well cause they know what is up when I see them face to face such a harsh lesson about people who you think are your friends but just turn out like the rest just users.

July 11, 2022
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We're deeply concerned to hear about your experience, but it's important to clarify that BIGO LIVE does not engage in hacking or misuse of personal information. Our platform is committed to user privacy and safety.
If you believe your phone was hacked or that your personal information was compromised, we recommend contacting your phone service provider and relevant authorities to investigate the matter further. It's crucial to take appropriate steps to secure your personal information and report any suspicious activities to the proper authorities.
Please remember that while BIGO LIVE strives to provide a safe and enjoyable platform for users, we do not have control over external incidents like hacking. We encourage you to take all necessary actions to protect your privacy and security online.

Rated 1 out of 5 stars

I haven’t seen such a bad app ever

I haven’t seen such a bad app. I was approached to life streaming on it but then after changing to plan B everything changes. Now I want to remove my account but I don’t remember my password. So I can’t remove it. I asked a tutor and he is not giving me the solution. The only thong I got left is to post on it how bad is the app. So if you see this please remove me. I don’t want anything to do with the bad App.

July 9, 2023
Unprompted review
Rated 1 out of 5 stars

My ID is COOLASSPOP

My ID is COOLASSPOP, I've been on BIGO since March 23' all of a sudden one day 3 of my account's wallets were frozen, I contacted BIGO US customer service hoping to get a resolution, I was informed by customer service that wallets are frozen to protect BIGO as well as the user and I needed to wait 3-5 business days. 6 Business days later I get an email stating my accounts wallets were frozen permanently for suspicious activity. I asked if I have a reason so I know what not to do going forward however I was told customer service can no longer help me and they would not respond to anymore emails from me. The issue is all of my recharge transaction were taken out of my bank account, my account is still in good standing and I can provide proof that all my transactions were legit. To add insult to injury they froze my host account of which I never gifted or recharged on. All of my time and money was taken without any explanation or after thought. Anyone thinking of joining BIGO live should run the other way, they can literally close your account after allowing you to recharge (take your money) and not provide an explanation and they have no one to hold them accountable.

July 9, 2023
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We apologize for the inconvenience you've experienced, and we understand your frustration. Account issues and wallet freezes can be a source of concern for users, and we strive to address them fairly.
It's important to note that wallet freezes are sometimes initiated to protect both users and the platform from suspicious or potentially harmful activities. However, it appears that your situation has not been handled to your satisfaction.
We encourage you to reach out to BIGO LIVE support again, providing as much detail as possible, including any proof of legitimate transactions. Our support team can reevaluate your case and work towards a resolution. We take user concerns seriously and aim to provide a fair and transparent experience for all users. Thank you for your feedback, and we hope to assist you in resolving this issue promptly.

Rated 1 out of 5 stars

why the f do I need to talk to bots?

why the f do I need to talk to bots?? always around 70 people in your livestream pretending to be real humans, askinkg premade questions. this app seems like piece of crap and scam. what is the point to have bunch of bots to join chat. better to see real 0 than try to answer bots those weird questions.

July 4, 2023
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We appreciate your feedback, and we understand your frustration. BIGO LIVE does not encourage or endorse the use of bots in live streams to deceive users. We have strict policies against fake engagement and automated responses.
Our goal is to provide an authentic and enjoyable experience for our users. If you encounter users or streams that you believe are violating our guidelines by using bots or engaging in deceptive practices, please report them immediately. Our moderation team investigates such reports thoroughly and takes appropriate actions against violators.
We apologize for any inconvenience you've experienced and thank you for bringing this to our attention. Your feedback helps us improve our platform and ensure that BIGO LIVE remains a place for genuine interactions.

Rated 2 out of 5 stars

NOT SAFE FOR KIDS

I’ve had this app since 2015. In those days this app was as decent as they come, but now it’s like a digital Wh*re House. If you’re a parent DO NOT allow your children on this app unless you want them exposed to half naked people in many sexual positions all throughout the home page.

I use this app to keep in touch with friends I’ve made throughout the world but the app has definitely lost its charm and allows lots of inappropriate behavior for money.

I wish I can upload the screenshots I have taken of my home page… it’s insane!

July 1, 2023
Unprompted review
Rated 1 out of 5 stars

The manager of sweetscape Bigo named Anna was harsh.

My sister was part of the Bigo. It was their OPK and was "Live". My sister is a newbie to the platform and it is her first time joining the OPK. She addresses her opponent as "nanay" which she uses to respect her. Anna said that my sister didn't show respect because I think she doesn't like to be called Nanay. Her opponent "Anna" the manager of "Sweetscape" embarrassed my sister. I know she's a manager but does it need to say it "Live?". The way she confronts my sister is very rude. She has the option to message my sister personally but she chose to embarrass the person. The bean she earned can't buy the emotional damage to my sister. I hope Bigo will ban those managers who are taking advantage of their position. I am very disappointed.

June 18, 2023
Unprompted review
Rated 3 out of 5 stars

A mediocre app where the hosts are…

A mediocre app where the hosts are begging you for money for every action.
The app is really in demand and there is a lot of content. But for the most part all the content is disposable, and everything is aimed at taking as much money from the user as possible.
It is funny to say, but the adult projects have more free content than here, and the quality of this content is a head higher than in Bigo. So why pay money here when you can find something hotter and more unique on other platforms?

April 1, 2023
Unprompted review
Rated 1 out of 5 stars

I used the App cause I was curious…

I used the App cause I was curious about it. Then I got bored of it and I deleted my account and erase the App from my phone. I am very upset cause they still sending me messages that someone sent me messages or is interested to know me even though I deleted my account from this App many days ago. There is not contact email or anything to let them know that I am not longer interested in their App!!!!!😡😡

May 30, 2023
Unprompted review
Rated 3 out of 5 stars

It's one of the first streaming app I…

It's one of the first streaming apps I started using. I've been using this app for 3 years, but suddenly my account was blocked for a reason that still hasn't been explained by the moderators. During the pandemic, it was quite fun there, and it might still be, but not anymore for me. If they manage to upgrade their team of moderators, it would be a huge boost for the BIGO community.

May 14, 2023
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

I'm sorry to hear about your account being blocked. BIGO LIVE enforces community guidelines to ensure a safe environment, and accounts may be banned if these guidelines are violated.
To appeal the ban, please log out and re-login to your account. You should be directed to the Self-Unbanning Service page, where you can fill in the required information and submit an unbanning application. The appeal will be processed within 3 working days.
If you encounter any issues during this process or require further assistance, you can contact our support team via email at feedback@bigo.tv.

Rated 1 out of 5 stars

Bigo have suspended my 2016 account…

Bigo have suspended my 2016 account vip3 spend 3k usd on this month april 2023 without valid reason.Police report have been made against KNFTOPUP KNS88TRADING UEN 53449749k yet that reseller was not suspended but its loyal support get suspended?? So many people top how are they sure that the fraudster is me? Without evidence i am still a player until i am charged in court then i am a fraudster! Police report have been made against bigo live for abetting money laundering act.

April 28, 2023
Unprompted review
Rated 1 out of 5 stars

Identity theft and doxxing are okay

Wife had her identity stolen and broadcasted on the app. The user broke 7 of the companies own CLASS 1 rules (instant permanent ban) but they're still active. The user still gets away with breaking multiple international laws daily on the app but reporting doesn't do anything. Support don't care.

Her account was banned recently for being underaged... She's 34. Still banned after a month of back and forth??!!

Prove me wrong and comment here Bigo rep!

March 20, 2023
Unprompted review

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