An international communication tool for live streaming that allows users around the world to interact in real time and enjoy a wide variety of genres.
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Review summary
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We as this website generation now we need to do better we need to get rid of the AI off the app we need to change our platform and make it more better for people and for our fans and make it more bett... See more
Company replied
They have stolen from my bank account not once but 3 times over £300 taken . This app had made me dislike other foreigners Asians. They still won’t allow me to win on yummy they steal all my diamonds... See more
Company replied
Just been on BIGO app playing their game and spent over £30 I did not win 1 diamond back and I recorded it all. Just shows you its owners are cheating paedophiles and this app should be boycotted
Company replied
Company details
Information provided by various external sources
Bigo Live allows you to live-stream your favorite moments, and make friends from all around the world. We enable people to showcase their talent, discover, and stay connected in a positive, healthy, and creative way.
Contact info
United States
- feedback@bigo.tv
- www.bigo.tv
2.2
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not a fun app to use
Not a fun app to use. If you even look like your having fun they give you unnecesary bans. And do not support the hosts or give credit wherr credit is due. The community is full of fake bots whondont even support the hosts only watch kn like a big brother without sending beans to the hosts. There are too many people that go on your lives that also pretent thst they will support you and just leave the livem there are too many fske people therr not looking to support one another. The bigo staff should treat hosts withbkore respect. They support more peoppe on there swearing at people then genuine nice people just having fun. It is a very toxic app
March 10, 2025
Unprompted review
Reply from BIGO LIVE
Thank you for sharing your concerns regarding your experience with Bigo Live. We sincerely apologize for any frustration you've encountered and appreciate the opportunity to address your feedback.
Regarding the bans you've mentioned, we strive to maintain a safe and enjoyable environment for all users. If you believe a ban was applied in error, please contact our support team at feedback@bigo.tv with your account details for further assistance.
Your feedback about host support and community interactions is invaluable. We are dedicated to improving the experience for all users and will take your comments into consideration as we enhance our platform.
Thank you for bringing these issues to our attention. We hope to restore your confidence in Bigo Live and provide a more positive experience in the future.
Best regards,
Bigo Live Support Team
Bigo scam
I did not receive my salary due to JazzCash's daily limit restrictions. On February 7th, I successfully received one payment, but my second withdrawal was rejected because the daily limit was full. As a result, the amount was returned to the sender instead of being credited to my account. I have proof of my transaction history and withdrawal details, including screenshots, confirming that I did not receive the payment. I kindly request that my salary be resent as I urgently need the funds. Please address this issue as soon as possible. But the bigo support team have not any action.
February 7, 2025
Unprompted review
Reply from BIGO LIVE
Dear User,
We apologize for the inconvenience you've experienced with your salary withdrawal due to JazzCash's daily limit restrictions. To resolve this issue promptly, please provide the following details:
Bigo Live ID: Your unique identifier on our platform.
Transaction Details: Date, time, and amount of the failed transaction.
Screenshots: Clear images of your transaction history and any error messages received.
Please send this information to our customer service email at feedback@bigo.tv.
Additionally, to prevent future issues, consider adjusting your JazzCash account limits or scheduling withdrawals within the allowed daily limits.
We are committed to resolving your concern as quickly as possible.
Best regards,
Bigo Live Support Team
My account has been banned for no…
My account has been banned for no reason and I have uploaded the ID and they do not want to unban this account as it has been banned for more than two years
March 11, 2025
Unprompted review
Reply from BIGO LIVE
Dear User,
We understand your frustration regarding your account ban. Given the duration of over two years, we recommend contacting our support team directly at feedback@bigo.tv with your account details and any relevant information. Please note that bans resulting from serious violations may be permanent and not subject to appeal.
Best regards,
Bigo Live Support Team
Bigo created only for owners benefit
Bigo created only for owners benefit. Don’t lying to us! This game system only created for your own benefit not for us. Please don’t make money this way don’t forget you make money from us. God bless bigo owners.
March 7, 2025
Unprompted review
Reply from BIGO LIVE
Thank you for your feedback. Bigo Live's business model is designed to benefit both the platform and its creators. Hosts can earn income through virtual gifts from viewers, which can be converted into real money. Successful hosts have reportedly earned up to $5,000 per month. We continuously strive to create a fair and supportive environment for all users.
good so far.
good so far.
been an officially signed host for nearly four years. where I had bad and good days. My best years in Bigo App, were 2021-2023. I enjoy doing my channel. Meeting new people. However, there are plenty of activities that I miss doing. Activities that earn bean rewards. I hope they can bring back those. It helps a lot in meeting the host's bean target.
March 6, 2025
Reply from BIGO LIVE
Thank you for your dedication as a Bigo Live host over the past four years. We appreciate your feedback regarding the activities that offered bean rewards and understand their importance in helping hosts meet their targets. We are continually working to enhance the host experience and will consider your suggestions for future updates.
Best regards,
Bigo Live Support Team
BIGO Live is FUN!!
This app is engaging, income generating and can hone your social skills. It helped me develop my social interaction with others
February 27, 2025
The livestream app is very useful for…
The livestream app is very useful for socializing.
February 11, 2025
Loveeeee it!
Loveeeee it!! I use this APP every single day, and made a lot of great friends over there. The whole vibe is so great, and the hosts are friendly, would love to recommend it to more ppl!!
December 19, 2024
Great Live Streaming App in the region
Great Live Streaming App in the region.
Users can easily make money at home on this platform.
February 14, 2025
Reply from BIGO LIVE
Thank you for your positive feedback! We're thrilled to hear that you're enjoying Bigo Live. It’s indeed a fantastic platform for live streaming, connecting with others, and earning money from the comfort of your home.
Made friendships along the way!
I really love the BIGO Live App because I was able to connect and make friends with other users and hosts! Because of it I made new friends and had new experiences.
February 1, 2025
Reply from BIGO LIVE
Thank you for sharing your wonderful experience with BIGO Live! We’re delighted to know that the platform has helped you connect with new friends and create memorable experiences. Building friendships and sharing moments is at the heart of what BIGO Live is all about.
Great and engaging app!
February 13, 2025
Bigo allows people children to be posted on broadcasts
You would think bigo being off the app stores would really change their policy but they haven’t and it’s disgusting. They will tell you to report a person during the live but it does nothing. It’s a lot a disturbing behavior. They also allow adults to put other people’s children as their background with no penalizing and often lie about penalizing these broadcasters. Imagine logging in and seeing your child on a random adult background while their live ? Bigo doesn’t protect children on this adult platform. I wish bigo was a more enjoyable environment but it isn’t. Ban host ID: Pr3tti3y3z for exploiting other peoples children on an adult platform.
February 8, 2025
Unprompted review
Reply from BIGO LIVE
Thank you for your detailed feedback and for bringing these concerns to our attention. At BIGO Live, we take user safety and content moderation very seriously. Here are some key points regarding your concerns:
1. Content Moderation and Reporting: We utilize both AI technology and a team of moderators to monitor live streams in real-time. Our system is designed to detect and remove inappropriate content swiftly. Additionally, the user reporting system allows the community to flag violations, which are reviewed promptly by our moderation team.
2. Child Protection: BIGO Live enforces strict age restrictions, requiring users to be at least 18 years old. We also have a zero-tolerance policy for any form of exploitation or harmful content involving children. Any reported violations are thoroughly investigated, and appropriate actions, including account suspension or banning, are taken.
3. Your Specific Report: Regarding the mentioned host ID and the situation described, we encourage you to report this directly through the app’s reporting feature or contact our support team with detailed information. This will allow us to investigate and take immediate action against any violations of our community guidelines.
We are committed to creating a safe and enjoyable environment for all users and continuously enhancing our policies and systems to address any issues effectively. If you have further concerns or need assistance, please don’t hesitate to reach out to us directly.
I was a high ranking host in bigo…
I was a high ranking host in bigo making 500k plus quotas... the admin have stripped hosts of rewards.. the app is riddled with thieves dishonesty fakes and fraud... and admin don't give a crap... I used to love it... but the only way to survive on this app is to become a non feeling money machine monster and crap people over.. no thanks... I'd Rather Not become that kind of person.
December 1, 2024
Unprompted review
Reply from BIGO LIVE
We are sorry to hear about your negative experience on BIGO LIVE. As a platform, we strive to provide a fair and enjoyable environment for all users. If you believe there are issues with rewards, fraud, or other concerns, we encourage you to provide detailed feedback.
Please send an email to feedback@bigo.tv with all relevant details so our team can investigate and address your concerns appropriately. Your feedback is valuable in helping us improve the platform.
DO NOT WASTE YOUR TIME
I’ve emailed bigo a numerous amount of times of the harassment I’ve received from a host. I wanted to kill myself and was being told to do so from said host behind fake accounts. I’ve gotten spam reported for the entire time I’ve been on bigo. I’ve sent in videos of this person riding around a friends house of mine showing her apartment. I also had this person contact people from my real life and harass them and sent bigo the proof. In the middle of me about to invest 20-50k Im given two different reasons why I randomly got banned. Cannot wait for me to file this lawsuit. I’ve been up all night looking for lawyers.. I advise you people to do the same. Stop complaining start suing. Also I will be using these review to show how bigo does not care when it comes to people’s mental health, bullying and harassment on the app.
January 25, 2025
Unprompted review
Reply from BIGO LIVE
We are deeply sorry to hear about your distressing experience on BIGO LIVE. Harassment and bullying are strictly against our platform's policies, and we take such matters very seriously. We understand how upsetting this situation must be for you.
To address this issue, please ensure that you have reported the abusive behavior through the in-app reporting system and provided all relevant evidence. Additionally, we strongly encourage you to email feedback@bigo.tv with a detailed account of the incidents, including any supporting documentation or videos, so our team can investigate thoroughly.
Thank you for bringing this to our attention, and we are committed to working towards a safer and more positive environment for all users on BIGO LIVE.
My BIGO live account age problem.
January 12, 2025
Unprompted review
Reply from BIGO LIVE
BIGO LIVE has strict age requirements for user safety. Here are the key points about age restrictions:
The minimum age requirement for BIGO LIVE is 18 years old.
If your jurisdiction requires a higher age limit, you must comply with local laws.
The platform uses functionality and security measures to identify users not meeting the age limit.
If you're experiencing age-related issues with your account, you have two options:
1. If you meet the age requirements but are facing technical difficulties, please email the details to feedback@bigo.tv
2. If you are under 18 years old, you should not use the platform.
Important Note
Creating false age information or attempting to circumvent age verification systems violates BIGO LIVE's Terms of Service. The platform takes these violations seriously to maintain a safe environment for all users.
Very nasty
Very nasty, disgusting behaviors. I’ve reported and email over 1000 times nothing done. From bullying to pornography. I’ve sent videos still nothing done. I’m tired of recording and emailing them getting no where i will start taking up other steps.
January 10, 2025
Unprompted review
Reply from BIGO LIVE
We take all reports of inappropriate content very seriously. For the issues you've described regarding bullying and inappropriate content, here are the immediate actions you can take:
Immediate Actions
Report During Livestream: Tap the user's profile > Click the "..." menu icon > Select "Report" and choose the violation type
Block the User: This will prevent them from interacting with you or viewing your broadcasts
Escalate Your Concerns
Since you've already submitted multiple reports, you can escalate this by:
Emailing feedback@bigo.tv with:
Your BIGO ID
Specific details of incidents
Screenshots/recordings as evidence
Contacting your regional customer service team for direct support
Bigo is mind and soul destroying...
I used Bigo for 2yrs - At first it was fun but then it became so addictive that it effected my mental health and even work/personal life. I'd be up all night talking to people who didn't even share the same lifestyle and views as me, the kind of people who'd be up all night, asleep all day and claim benefits! I became someone I never wanted to be and wouldn't have even spoken to in real life. Sometimes I'd be running in 1hrs or no sleep at all. The app is full of trolls, fake accounts, swearing/cursing, exposing inncoent children/family/people,non intellectual conversation, hate, crime, underage kids, pedophiles, sex, drink, alcohol, sex offenders etc.. Every friend I thought I'd made turned out to be fake, I've done nothing but waste my time and energy defending my innocence and even ended up drinking so much staying up all night to fight back - I finally deleted the app and chose peace instead .. I haven't felt more better in a long time and look forward to living and being calm again.. Good riddance
January 9, 2025
Unprompted review
Reply from BIGO LIVE
I'm sorry to hear about your negative experience with Bigo Live. We take user safety and well-being seriously and have implemented measures to address inappropriate content and behavior. These include real-time moderation, user reporting systems, and privacy settings to help users manage their interactions.
If you encounter any inappropriate content or behavior, please report it directly within the app or contact us at feedback@bigo.tv.
Highly Untrustworthy App – Scammy Practices & Privacy Concerns
I’ve been using BIGO Live for over three years, and my experience has been nothing short of disappointing. The app is riddled with scammers and fraudulent activity, and the management shows zero transparency or accountability in addressing these issues. Despite repeatedly reporting scams, my complaints were ignored, and no action was taken.
The platform is filled with users looking to exploit others, and there seems to be no real effort from the company to ensure user safety or combat the rampant scams. In addition, there are serious concerns about privacy – the app collects an alarming amount of personal information, and it's unclear how that data is used or protected.
What's worse, BIGO Live has been known to manipulate user engagement and payments, leaving many people, including myself, out of pocket. I've lost thousands of dollars through their deceptive practices.
For a platform that claims to be about "live interaction," BIGO Live is a complete disaster when it comes to user security, transparency, and fairness. I strongly advise against using this app, as it is not only a scammy environment but also puts your personal data at risk. Avoid at all costs.
December 25, 2024
Unprompted review
Reply from BIGO LIVE
I'm sorry to hear about your negative experience with Bigo Live. We take user safety and privacy seriously and are committed to addressing issues like scams and fraudulent activity.
To enhance user safety, Bigo Live has implemented several measures:
Real-Time Moderation: Our team monitors live broadcasts to detect and remove content that violates community guidelines.
User Reporting System: You can report inappropriate behavior or content directly within the app. Our moderators review all reports to take appropriate action.
Privacy Settings: Users can adjust their privacy settings to control who can view their broadcasts and interact with them.
If you have encountered specific instances of scams or fraudulent activity, please report them through the app's reporting feature or contact us directly at feedback@bigo.tv. Providing detailed information will help us investigate and take appropriate action.
We continuously strive to improve our platform's security and user experience. Your feedback is valuable in helping us achieve this goal.
Do Better!!!
Bigo gives me the impression that the bigo app doesn’t have human H.R. which leaves room for many errors when handling the Judgment of users accounts. My account has been repeatedly attacked by bigo and/or users. Each negative encounter i have had with bigo resulted to me being cleared. i literally have to screenshot everything to have proof that they constantly are hurting not only my page but my businesses. i don't understand why they give the option to extract a video from links if the process is never successful. i had to fight to get a ten year ban off of my page. i post many of my affiliate links which seems like they have a problem with. Bigo has been giving me a hard time for at least a year now.
December 18, 2024
Unprompted review
Reply from BIGO LIVE
I'm sorry to hear about the difficulties you've encountered on Bigo Live. We strive to ensure a fair and transparent environment for all users. To address your concerns:
Account Restrictions and Appeals: If you believe your account was unfairly restricted, you can appeal through the app. Log out and re-login to access the Self-Unbanning Service page, fill in the required information, and submit your application. Our team will review it within three working days.
Affiliate Links: Bigo Live has specific policies regarding the sharing of external links. It's advisable to review our community guidelines to ensure compliance when posting affiliate links.
Content Extraction Issues: If you're experiencing technical difficulties with video extraction or other features, please provide detailed information to our support team at feedback@bigo.tv. This will assist us in resolving the issue promptly.
We value your feedback and are committed to improving your experience on Bigo Live. Please don't hesitate to reach out with any further concerns or suggestions.
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