BIGO LIVE Reviews 

1,014
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the app's functionality and management, citing issues like glitches and freezing. There were widespread complaints regarding staff conduct, with some experiencing inappropriate behavior, unfair account actions, or a lack of moderation. A significant number of users reported issues with virtual currency or money, especially when playing games, with claims of unfair outcomes and missing diamonds. However, some customers also found the app a good tool for connecting with others globally and building a sense of community. Reviewers appreciated the opportunity to interact with a diverse range of individuals and enjoy genuine, unpolished content. Conversely, a small portion of people felt that the platform allowed inappropriate content, raising concerns about content suitability.

What people talk about most

Application

Reviewers mention significant dissatisfaction with the app, with many describing it as unhelpful and useless,... See more

Social media

Consumers find social media to be ambiguous, with some reviewers praising platforms like Bigo Live for... See more

Product

Clients share ambiguous opinions on the product, with some reviewers expressing significant dissatisfaction,... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some finding the app... See more

Staff

Reviewers highlight negative aspects of staff, with many reporting that hosts are often abusive, kick users... See more

Reviews shaping this summary

Rated 3 out of 5 stars

An international communication tool for live streaming that allows users around the world to interact in real time and enjoy a wide variety of genres.

Company replied

Rated 3 out of 5 stars

We as this website generation now we need to do better we need to get rid of the AI off the app we need to change our platform and make it more better for people and for our fans and make it more bett... See more

Company replied

Rated 1 out of 5 stars

They have stolen from my bank account not once but 3 times over £300 taken . This app had made me dislike other foreigners Asians. They still won’t allow me to win on yummy they steal all my diamonds... See more

Company replied

Rated 1 out of 5 stars

Just been on BIGO app playing their game and spent over £30 I did not win 1 diamond back and I recorded it all. Just shows you its owners are cheating paedophiles and this app should be boycotted

Company replied


Company details

Information provided by various external sources

Bigo Live allows you to live-stream your favorite moments, and make friends from all around the world. We enable people to showcase their talent, discover, and stay connected in a positive, healthy, and creative way.


Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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2.2

All reviews

(1,014)

176 reviews in the last 12 months

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Rated 1 out of 5 stars

Extortionists and Scam artists

Extortionists and Scam artists. Promotes drug use and self harm. Really sick stuff happenes on bigo

December 17, 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We take reports of extortion, scams, drug use, and self-harm on Bigo Live very seriously. To maintain a safe environment, please report any such content directly through the app. Tap on the offending user's profile, select "Report," and provide details. Our moderation team will investigate promptly. For further assistance, contact us at feedback@bigo.tv.

Rated 1 out of 5 stars

Don't pay for more dumb entertainment

Don't pay for more dumb entertainment. No diamond either. I've tried three times. I can do an Audio podcast. But no friends. Just 100-200 people hearing me. No calls or friends. My podcast is me doing Tarot and Oracle cards. Talking about life. Fake people sometimes.

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

They are sick people who parade…

They are sick people who parade deformed children making them perform and beg for money!!! They extort and are racially motivated! The abuse I suffered from this app is real!! Expect lawsuit soon!!!

November 11, 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We are deeply concerned about your report of child exploitation and racial abuse on Bigo Live. Such behavior is strictly against our community guidelines, and we are committed to maintaining a safe environment for all users. Please report any such incidents directly through the app by tapping on the user's profile, selecting "Report," and providing detailed information. Our moderation team will investigate promptly. For further assistance, contact us at feedback@bigo.tv.

Rated 1 out of 5 stars

BIGO Live is entertainment for low goal…

BIGO Live is entertainment for low goal people. It has too many fake profiles, content filled with cursing, hate baiting and sexual exploitation. A lot of scams. Be careful on this app.

October 24, 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We acknowledge your concerns about fake profiles, inappropriate content, and scams on Bigo Live. To address these issues, please report any violations directly through the app by tapping on the user's profile, selecting "Report," and providing details. Our moderation team will investigate promptly. For further assistance, contact us at feedback@bigo.tv.

Rated 1 out of 5 stars

Bigo rules ? pay more !!! then no rules

Bigo is unable to follow the own rules because of the offer to pay more and then you can act like there were no rules ... You get a mystery status or you can not be banned for any violencing of any written policy for " normal streamers" - so the agency admin get more rights to set free banned members or get no ban for violencing the rule they " teach " to newbies.

October 27, 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We understand your concerns about the enforcement of our community guidelines. At Bigo Live, we are committed to applying our rules fairly to all users, regardless of their status or affiliation. If you encounter any violations or have specific concerns, please report them directly through the app or contact us at feedback@bigo.tv. Our team will investigate and take appropriate action to maintain a safe and equitable environment for everyone.

Rated 1 out of 5 stars

Don't buy a diamond

Beginning. Followers. Some real, others fake. I've podcasted here by Audio. Doing Tarot and Oracle card reading. People hear me. At the end, hundred heard me. No new friends. None Following. Which is okay. If thinking wise, this App, goes to scammers. The Bigo company. Check this out. London's Bigo, 47-49% is better than U.S. Try not to buy a gem here.

May 20, 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for sharing your experience on Bigo Live. It's great to hear that you've been podcasting and offering Tarot and Oracle card readings. Building a following can take time, and it's normal to encounter both genuine and less authentic interactions online.
Regarding your concerns about potential scams on the platform, it's important to stay vigilant. Be cautious of users who make unsolicited offers or requests, especially if they involve sharing personal information or financial transactions.
If you have specific concerns or encounter suspicious activity, please report it to our support team at feedback@bigo.tv. Providing detailed information will help us address the issue promptly.
As for purchasing gems or diamonds, always use official channels within the app to ensure secure transactions. Avoid third-party sellers, as they may not be trustworthy and could lead to issues with your account.
If you have further questions or need assistance, feel free to reach out.

Rated 1 out of 5 stars

Bigo is a grooming site for girls

Bigo used to be a nice place to chat and make friends. Girls and guys friended and interacted a lot. Then Bigo became a grooming site. The started monetizing the app that appealed mostly to girls. The girls now only respond to those that invest money in them. No more answering messages and ghosting all the fans as long as they are making money just by sitting in nighties and teasing. No incentive to meet anyone. So now the girls get used to teasing no nips, over managed by admin, so the girls get used to teasing. Then they think about chaterbate type sites because it operates the same way with making money and they are still at home online. Not a far jump forward they think about dancing in a bar for money, and some even bar fine out, and finally a few will go into the AV industry of some sort. Bigo is a gateway to guys losing money for nothing now. Girls are just greed based honey pots and many are underaged and lied about their birthday. The old Bigo was much better over all. Also, many if not most of the messaging is not with the girl at all. It is with an AI bot that can not do anything but repeat the same responses over and over. None of them will go to the local chat app because the program will not let the computer generated girl move to it. Out of the 100 plus followers, only one has been real and moved to chat on FB. The local apps are LINE, Whatsapp, KIK, and are used by nearly everyone. They bot will say lets go to one and then say, "Maybe tomorrow. Lets chat here a while." or "My mic does not work, my camera does not work, etc..." No girl in the history of social media will tolerate a broken phone. these are not real girls. Alway, use the words sweetie, and babe. Normal girls do not do that. Do not waste your time here.

September 12, 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We understand your concerns regarding recent changes on Bigo Live. Our platform is committed to providing a safe and engaging environment for all users. To address specific issues:

1. Monetization and User Interaction:Bigo Live allows content creators to earn income through virtual gifts and other features. While this enables creators to be rewarded for their content, we encourage authentic interactions among all users.

2. Content Moderation and Safety Measures: We have strict policies against inappropriate content, including nudity and underage broadcasting. Our AI-driven moderation tools and dedicated team work continuously to detect and remove such content. Users must be 18 years or older to use Bigo Live, and any attempts to falsify age are strictly prohibited.

3. Authenticity of User Interactions: We strive to ensure genuine interactions on our platform. If you encounter suspicious behavior or suspect the use of AI bots, please report it immediately. Our team will investigate and take appropriate action.

4. Reporting and Support: If you come across any content or behavior that violates our community guidelines, please report it through the app or contact us at us-safety@bigo.tv. Our team is dedicated to addressing these issues promptly to maintain a positive user experience.

Your feedback is valuable to us. If you have further concerns or suggestions, please reach out to us at feedback@bigo.tv.

Rated 1 out of 5 stars

scammy

Just full of women who want to scam guys out of there money. They want the guys to give them diamonds and jewels but if you don't give them what they want they just give you attitude and move on to another guy to just to do the same thing, then to next one and to the next one....... etc,etc.

September 9, 2024
Unprompted review
Rated 2 out of 5 stars

App needs to limit the power of both hosts and admins in areas

Good app, just made a massive change that allows me to search streams down to city level, I applaud that as I suggested it, but I also made another suggestion, and that was to make it where there is a full, 100% spectator mode to where you can simply watch any stream anywhere, and no one can kick you, why? Well on Youtube you can watch any content you want and its not restricted and the only thing even the host can do is block you from commenting, but they cant stop you from watching the streams and or content. The ability of not only the host, but also the admins to be able to kick you on a whim comes with insane setbacks, and is just reckless is that lets say for instance that I sent a host or someone in a stream a high value gift in good faith that that was something to increase our relationship or friendship showing I care about them, well hypothetically the host and or admin can simply kick me 1 second after that, and block me, and I will never be able to get my money back or have words with the individuals that kicked me. I saw a stream the other day where a streamer's admin kicked someone the streamer was in active talking with, the streamer was pretty upset about the person being kicked, the problem is, no one would have a reason to kick us if they didnt see us in the first place, I say the app needs an anonymous feature to where we can view the entire site without restriction, until we decide to get involved by way of comment or gift, maybe only by comment, and with that comment you would need a membership, but no more kickings of people just because they dont interact with the host or the stream in you are in the way they want, is it really something that should the host and admins should be able to stop us from viewing streams? Heck, these people can never kick Bigo programmers and techs out of the stream, why are us normal people so different? I assure you these people that made Bigo and the security or tech people have 100% access to every stream in the app with no risk of ever getting kicked, Google does too, and many other entities, but we are limited and at the mercy of people that can just hit a button and boot us; this makes the app much worse than it could potentially be.

September 6, 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for your detailed feedback and for sharing your suggestions! We're glad to hear you appreciate the city-level stream search feature. Your idea of a full spectator mode and anonymous viewing feature is noted and certainly provides an interesting perspective on improving the user experience.

Regarding your concerns about being removed from streams and the potential setbacks involved, the current functionality aims to balance the rights of both streamers and viewers, allowing streamers and their admins to maintain a safe and controlled environment for their content. However, we understand how such a feature could enhance the experience for viewers who prefer a more passive engagement.

We highly value user suggestions as they help us improve the app. Please consider sending your detailed feedback to feedback@bigo.tv so it can be reviewed by our development team. They’re always looking for ways to enhance the platform and ensure fairness for everyone.

Thank you again for your input and for helping us improve!

Rated 1 out of 5 stars

Absolute worst

The absolute worst after is it’s so full of bull and mean people and then you report it and nothing gets done. It’s just absolute bull. They make money off of people putting other people down.

August 30, 2024
Unprompted review
Rated 1 out of 5 stars

Bigo takes your money!!

Bigo takes your money!!! They lie about the people that get reported! This app is malware disguised with a Trojan virus. Owned and operated by China!!!! Report the app,tell Google or any app store that still has it to remove it!!!

August 19, 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We take your concerns seriously. Bigo Live is a Singapore-based platform owned by Bigo Technology.
Regarding security, Bigo Live employs advanced measures to protect user data and ensure a safe environment. We have stringent community guidelines and utilize artificial intelligence to monitor and remove inappropriate content promptly.
If you've encountered specific issues or have further concerns, please provide details so we can assist you effectively. Alternatively, you can report any problems directly to our support team at feedback@bigo.tv.

Rated 4 out of 5 stars

Into the wonderful

Initially I was greeted to the main screen which seem to have a lot of dancing women, honestly it's a bit sus because this is my first impression. The more you use the app you find communities of people, those who are lonely, those who just need to vent their day to day. You meet people who stream at work, from deli workers to tattoo artists. You meet comedians who have social commentary, you meet the flamboyant and the wonderful. Bigo is more than the first page. If you're alone, you can talk to complete strangers and talk to them. When you stay longer, you discover digital communities. One thing I would change is that first page, probably need to have a video or welcome to Bigo page. Theirs some complex bean and diamond systems with different values for different countries? Which seems to be a worry for streamers.

August 3, 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for your insightful feedback and for being an active member of the Bigo Live community. We're glad to hear that you've discovered diverse and engaging content beyond the initial interface.
Regarding your suggestion for a more welcoming homepage, we appreciate your input and are continuously working to enhance user experience. Your idea of introducing a welcome video or page is valuable, and we'll consider it in future updates.
As for the Beans and Diamonds system, it's true that these virtual currencies are integral to the platform. If you have specific concerns or suggestions about the currency system or any other aspect of the platform, please feel free to share them with us at feedback@bigo.tv. Your feedback is instrumental in helping us improve the platform for all users.
Thank you once again for your thoughtful comments and for being a part of the Bigo Live community.

Rated 1 out of 5 stars

Fraud Victim Seeking Assistance

I've been a victim of fraud on BIGO LIVE since September 1, 2022. Despite reaching out for help, I haven't received clear guidance. The support team provided an email address for direct contact, but I need assistance in drafting a formal letter to my bank. I hope BIGO LIVE takes security issues more seriously and improves their customer support.

July 23, 2024

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