Big Orange Watersports Reviews 

Bought a "Gul Saco" waterproof trousers online with Big Orange to subsequently discover they leaked. On lower back, where the 'Hydroshield bib' joins the 'GCX4 Evo Shell fabric'. Returned it to BO to be told they needed to send it back to manufacturer. This is despite their website stating clearly-
"Faulty or incorrect orders - If you have received something faulty or not what you ordered, we sincerely apologise and ask that you please contact us immediately on receipt, either by phone or email ("?"). We will promptly dispatch a replacement to you at our expense (stock permitting) or arrange a speedy refund."
After nearly two weeks waiting for some conclusion I once again contacted BO to be told that the trousers had been "extensively tested" as perfect with no leak. I was informed that I could arrange ''collection" of them. This is despite the fact that I am in a different country.
After a phonecall with Gul they decided to retest them. Next day I am told, yes, they have a leak. This is now a month after purchase. It took me 10 minutes to discover they leaked!
I have seen today, on another online retailers website, another review of the same trousers. They also leak. In the same place. Has Gul manufactured in a design flaw? Quite possibly. Many people would buy this item and never know until its too late; the idea being that you dont actually get in the water in these unless you have no choice!
Very unhappy with both Gul and Big Orange. This entire matter was badly handled.
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Edit- 23/03/2018
Unfortunately, this site doesn’t let you answer an "answer" so this is my reply to the comment posted below by Bigorange in answer to my experience with them.
I had shopped with Bigorange (a company based in Devon) on numerous previous occasions, so I am very surprised by their attitude and even more surprised by their current version of events, which quite frankly, is a tissue of lies. The waiting period of two weeks was after you had received the returned item. You may have tried to call me on the phone after the product was tested, but we didn’t actually have a conversation. Your own email (of 30th Jan) will prove that. You didn’t pay for a courier... someone from Gul was in your office to pick it up (according to your email). And... "in the interest of customer service" you refunded me? No, you didn’t refund me until I asked Gul myself to re-test them and they then found them faulty; It was after that I got the refund from you. Lets be clear about this... they were a brand new, unused item; they should have been refunded the moment they were sent back to you. And as for your comment in the email (where you stated they were found not faulty) that I "could arrange collection in due course"? That is contemptible. I could arrange collection? From 700 miles away?
In conclusion then, your statement "your review as it is not quite our recollection of events" is a complete fabrication. My version of events is the true version. And... I have the emails to prove it.