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Rated 1 out of 5 stars

TErrible experience. We have constant problems and the only response I can get is "we've forwarded this to engineering to take a look". The software is meant to help us invoice, yet there are co... See more

Rated 1 out of 5 stars

Most error prone software I have ever encountered. BigTime has cost us so much money with its constant database errors that convert billable time into unbillable time. Awful support. Run far, run fast... See more

Rated 1 out of 5 stars

Implementation was done horribly. Staff we worked with did not know answers, did not set up anything, when we went live were no where to be found. To top it off we used their Wallet payment software... See more

Rated 1 out of 5 stars

Implementation team was nice but there were many issues. The invoicing did not perform basic math. Payments were not deducted from the balance and the implementation team did not understand why that w... See more

Company details

  1. Software Company
  2. Accountant
  3. Architect
  4. Business and IT Consulting Agency
  5. Consultant
  6. Engineer

Written by the company

BigTime’s vision is to help professional services firms reduce operational costs, align talent to projects, and accelerate payments. With 20+ years of experience and 2,800+ customers, we streamline project operations, maximize resource utilization, and connect data sources, enabling firms to scale and grow efficiently.


Contact info

1.9

Poor

TrustScore 2 out of 5

128 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

State of the art project management software

What I absolutely liked with BigTime is that it is one of the most useful tools that you can have, especially when you are managing multiple projects or aspects of projects.

At the company, we managed to allocate human resources, prepare our payrolls, time track each tasks and generate all of the data into meaningful analytics.

My only recommendation would be that Resource Allocation and Revenue Projections be available on all plans.

August 23, 2021
Unprompted review
Rated 4 out of 5 stars

simply great tool for Time & Project Management

Its a very good tool for management of big project easily. It comprises of various tools and system management for assign the task efficiently. It can create invoices in bulk and record all the payments and pendency's. Besides this, it also store all the staff data and project details so that it able to provide the detailed report with dashboards swiftly.

The user interface is very good but the attributes for entering the data of different type is not structured. Its Should be customizable as per the business requirements and drop down menus can be edited so that reduce the errors. Slightly work on the import structure as well.

Overall BIG time is BIG in its work. It comprises o f all the modules required for a project completion. From staff management, Budget management, Inventory, invoicing and the TIME management is the ultimate system of this software. It complements the project completion plan and assured the staff member to work adhere with the system provided information. Its report structure is very good and can be accessed form any where.

August 11, 2021
Unprompted review
Rated 5 out of 5 stars

BigTime has been awesome for helping us…

BigTime has been awesome for helping us capture data that was previously invisible to us. Their reporting and tracking functionality is great! It has helped us stay on budget and schedule, and helped with our strategic decision making.

July 16, 2021
Unprompted review
Rated 5 out of 5 stars

BigTime creates Big Savings

BigTime creates Big Savings! We use it for time tracking, invoicing, and monitoring individual project profitability, creating better business monitoring processes for the firm.

July 10, 2021
Unprompted review
Rated 5 out of 5 stars

Great Solution

BigTime Software is a very powerful tool that every company should have. They have a very knowledgeable and helpful sales & support team.

June 14, 2021
Unprompted review
Rated 5 out of 5 stars

Fits our business needs

We have only recently started using BigTime but it is already provided the kind of integrated solution and reporting insights our business needs that we could not find in other offerings. The ability to manage projects, staff, and billing in one product seamlessly is important to our company. The integration with Quickbooks is effective in avoiding double entry and errors.

June 11, 2021
Unprompted review
Rated 5 out of 5 stars

So much to offer!

Overall there are a lot of beneficial aspects of this program. The one that we look forward using the most is the report generating aspect. This will allow us to view, manage, and maximize the efficiency of our employees and business. It will allow us to provide a better and more reliable product to our customers. We had the opportunity to work with Neil and it was a great experience. He was very helpful and knowledgeable of the program.

June 2, 2021
Unprompted review
Rated 5 out of 5 stars

Their Customer service always deserves 5 out of 5

I decided to obtain BigTime for time sheets, expenses reports and job costing. It does a good job at all that but the most important thing I can say is that they are always eager to provide support. The other day their representative stayed with me 1:15 beyond the end of the day to get me set so I could run payroll on time. That deserves a 5 out of 5. That's also the customer service I always get from BigTime.

May 28, 2021
Unprompted review
Rated 5 out of 5 stars

BigTime is an amazing detailed program.

BigTime has been a huge asset for our company. Tracking staff hours for billing; from approving time and expenses to creating invoices. Creating any report you need is so easy. Integrating with QB, and Outlook. Customer support, when needed (not that often to be honest) is phenomenal. I enjoy everything about BT. Makes my job so much easier.

April 27, 2021
Unprompted review
Rated 5 out of 5 stars

The experience to date has been…excellent

The experience to date has been excellent. We did have an issue on what we were advised the program would do and what it actually could do but the Bigtime team addressed it very well and we continued to move forward.
Looking forward to seeing the efficiencies it will provide on our time entry and Invoicing processes

March 28, 2021
Unprompted review
Rated 5 out of 5 stars

Extremely versatile and comprehensive

We're currently integrating BigTime into our business, and have been extremely happy with the process. The onboarding team has been incredibly helpful and knowledgeable helping us find the best workflow and format for our business. This platform is extremely comprehensive and versatile.

March 23, 2021
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and User Friendly!

This product has been very easy to implement and is very user friendly. It was easy to set up and requires little to no coding that is required by other products we tested. Our onboarding process was easy and quick! I would highly recommend BigTime!

March 22, 2021
Unprompted review
Rated 5 out of 5 stars

Starting Big Time

Thankful to Big Time for all of the help getting set up. Their customer service is fantastic. Make sure to utilize their online help articles, there is a lot of info on there that really helped us during implementation.

March 18, 2021
Unprompted review
Rated 5 out of 5 stars

Top Notch Customer Support Team

The customer support team made implementing this software so simple! The user friendliness is great and the integration with our QuickBooks file accomplished something that alternative products could not. Would recommend!

March 17, 2021
Unprompted review
Rated 5 out of 5 stars

If you need to see WIP for all time and…

If you need to see WIP for all time and expenses toward your projects BigTime is definitely the right fit for your company. If you use Excel, other time trackers, a CRM, and QuickBooks Online and are struggling to get visibility on your projects then BigTime is a great fit. You can even get Budgets verses actuals tracking, Gantt Charts, a Customer Portal for your clients to pay you online and manage their own invoices, real itme Work In Progress reporting on the costs and time tracked towards your projects, and have all this information sync right into QuickBooks Online. Take control of your project billing and finally get the visability you need. We love helping our service professional clients use BigTime to get the insights they need to manage their projects better and capture all costs on their customer invoices.

March 5, 2021
Unprompted review
Rated 5 out of 5 stars

BigTime Engineering Firm Review

As an Engineering firm, we were running our project management and accounting on a hybrid system of Asana, Excel, TSheets, and QuickBooks Online. We reviewed many systems to help integrate all of these pieces, and the best one for the price was BigTime.

BigTime's integration with QuickBooks is fantastic and allows us to create and send invoices while tracking time and project budgets, all in one place.
The UI is very user-friendly, and you quickly learn to navigate through it.

The implementation does require a fair amount of internal time, something that we weren't totally prepared for, but BigTime has been good with helping us along. Currently, only system administrators have access to dashboards, and we would love to see a PM dashboard, a Executive dashboard, etc in the future.

We are about three months in now, and adoption has been high internally, which we are very happy about and we have received generally positive comments from our team members as well.

March 5, 2021
Unprompted review
Rated 5 out of 5 stars

BigTime is very user-friendly

BigTime is very user-friendly and intuitive, making it very easy to find your way around. We use it for Professional Services management - from scheduling, timekeeping, invoicing/billing and everything in between. BigTime has world class customer service - shout out to Ben Kinsel our CS Manager who continues to support us and provide trainings and further customization as we grow and change.

February 24, 2021
Unprompted review

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