Bike-Discount.de Reviews 

I bought many items on bike-discount.de: accessories, bike parts, clothing, and Lake shoes. I also bought a Cube Attain C62 SLT bike. All my experience has been absolutely great. No issues (however, I've never had to return anything), and the bike came ready to ride and fully set up. I was asked about my preferences for brake setup (left or right for front/back brake). Good delivery time (to Ireland), communication, and product quality. And of course, the price. I will continue buying from bike-discount. Highly recommend!

I have purchased a range of items from bike-discount.de on multiple occasions: clothing, bike components, cleaning products, etc. The price is usually very competitive, and you can often find very good deals, especially during sales and clearings. The dispatching has always been really fast, typically same day, and the delivery has been usually on the lower end of the estimate they provide. So I am in general very satisfied. The only complaints I have are: 1) the UI could use some improvement, especially the filters (by size, type, brand) could be implemented a bit better and 2) the shipping fee is fixed for my location, Eastern Europe, it would be nice to get a discount on shipping when you purchase goods for a large sum. But, all considered, these are hardly deal breakers for me, and I highly recommend this platform for buying cycling-related gear.

Sold a 21/22 model bike and claimed it was a 2025 model. Changed their story several times and nothing ends up. Claimed it was a 2025 then I contacted Merida who said it was made in 2021. Then BD told me thats normal, what is?

Go somewhere else.

Tenía algunas dudas y el servicio de atención al cliente me respondió enseguida. Los artículos llegaron un día antes de la fecha prevista. Venían en cajas, bien protegidos con papel de embalaje y correctamente precintados. En resumen: envío rápido, embalaje seguro, excelente servicio de atención al cliente y buenos productos. Sin duda volveré a comprar en esta tienda.

I had some questions and customer service replied right away. Items arrived one day before the ETA. They were boxed, stuffed with packing paper, and properly sealed. In summary, fast shipping, safe packaging, excellent customer service, good products. I will definitely buy from this store again.

For many years, BikeDiscount.com stood out as one of the best online cycling stores, offering unbeatable prices and relatively fast customer support. It built a strong reputation among cyclists across Europe and beyond.

However, in recent times, the company’s policies seem to have changed significantly. Prices are no longer as competitive as they once were, making it harder to justify choosing the store over its competitors. Even more concerning is the shipping policy, delivery costs have become excessively expensive, yet the service provided does not match the price.

Despite the high shipping fees, the company appears to use the cheapest and slowest delivery methods available through carriers. A practical example: an order within Europe with a shipping cost of €34 can take around four weeks to arrive. This combination of high cost and long delivery times creates a frustrating customer experience.

As a loyal customer last november I ordered a set of spare disc brake rotors as my current ones were getting a bit thin and probably would need replaced in a short time. This week I definitely needed to replace them and wanted to install the rotors that I had ordered before. Only then I’ve noticed I made a stupid mistake myself. I had ordered centerlock versions while I need 6-bolt version. Yes a stupid mistake.
As a loyal customer I wrote a mail about my mistake with the question if I could return the wrongful ordered rotors and order the 6-bolt versions I need. The answer: Thank you very much for your message.
“The brake discs were returned well beyond the 14-day return period following receipt of the merchandise.
Therefore, we can no longer accept the brake discs for return.

Thank you for your understanding.”

As a loyal customer I was very disappointed with this answer and decided to reply if they could review their answer in kindness and that I was willing to pay extra if necessary. I just want to order the correct versions and return the ones that have no use to me and which still are in their unopened original packaging. The answer: “Thank you very much for your message.
As previously mentioned, the brake discs are well past the return period, so we can no longer accept them back.”

This is exactly how CUSTOMER SERVICE is NOT done in my loyal customer perspective.

Very poor experience with Bike-Discount. My order was cancelled, but my money was never returned, despite several follow-ups and assurances that the issue had supposedly been handled. Weeks later, there is still no refund visible in my account and no proper proof that the payment was sent back. Communication was slow, unclear, and unhelpful. I cannot recommend a shop that keeps a customer’s money for an order that was never delivered.

I recently ordered a new bike from them and, as always, I was pleased. Excellent service and a very good price!

I ordered an expensive bike part, but they sent me a different one that I can’t mount on my bike. It was a good deal, but it won’t be available anymore by the time I get my money back after returning the wrong product and they process their mistake. Not recomended store.

I ordered a camelback backpack, and it had a hole inside the water bladder. Got my backpack wet, but they did replace it with no problems when contacted:)

Firstly they couldn't clear my goods into the UK
Do not order from here. Be warmed.
Secondly, still awaiting a refund for goods they could not deliver.
Fraud.

Very poor handling of a damaged shipment and refund.

I placed and paid for an order of €194.78 on February 2rd, 2026. The parcel was damaged during transport with DHL and was never delivered to me. Despite this, Bike-Discount has refused to issue a refund for more than seven weeks, until this day.

Their position is that they first need to receive the damaged parcel back at their warehouse before they can reimburse me — even though I never received the goods and therefore have no control over the return process. And they're also not trying to clearify things up with DHL. They also claim that because my account is registered as a merchant, the transport risk lies with me. Which is crazy since I'm still their costumer.

This is extremely frustrating and, in my opinion, unreasonable. I have repeatedly requested a solution, but I am still being told to “wait for the investigation”.

As a regular customer who has placed many orders with Bike-Discount in the past, this is very disappointing. For a relatively small amount (for a company like Bike Discount) they are willing to risk losing customer trust and loyalty.

If something goes wrong with shipping, apparently you may be left waiting indefinitely without your order and without your money.

Based on this experience, I cannot recommend Bike-Discount.

Order arrived with a €100 fee upon delivery, despite me order saying it had included VAT and I had already paid €20 shipping. If you are buying to the UK these fees are not made clear but make the prices way more expensive than using other brands. Avoid this company unless you want unknown unclear fees and rude customer service. When I tried to contact them to contribute to the fee they kept putting me on hold to different departments then hung up the phone and weren’t any more polite on email.

All good until you run into an issue. Customer support is non-existing or super slow at best.

They do not give you the option for delivery company. They use DHL in Valencia!! which is the worst here. If they would give me the option I would definetaly chose something else. I would willingly pay more for the delivery if possible. Unfortunately this is a very bad experience.

UPD everything else is ok, the purchase itself is good, but overall experience is bad because of lack of delivery options and dealing with dhl

My order was never delivered. After I contacted the store, they confirmed in writing that the issue was verified with their logistics partner and offered compensation (replacement or refund). I chose a refund.

Since then the company has completely stopped responding. It has now been 5 days with no reply and no refund.

Promising compensation and then ignoring the customer is unacceptable. This behavior raises serious concerns about the reliability of this store.

If the refund is not processed immediately, I will escalate the case through the European Consumer Centre and the relevant consumer protection authorities.

I bought an Elite Avanti roller that arrived defective, and the motor is locked.

The defect has already been admitted by Elite, who even told me to forward the email where they admit the roller has a defect to bikediscount. I did so...
Up to this point, everything seemed like a normal warranty process,

now bikediscount's response leaves much to be desired; their customer service is very poor!

So, I bought a defective item, and I'm already being harmed because I can't use the roller as intended.

Now bikediscount refuses to send a return label. I have to spend my time searching for a shipping company to send you a damaged item that I'm not at fault for?

Does this make any sense? Or is this a tactic to discourage returns?

I spend thousands of euros a year on bikedicount, I've never needed to contact customer support, but I was very surprised by this situation... if it weren't true it would seem like a joke!

My order was never delivered to me; the carrier left it with an unknown person without my consent. Despite providing a formal affidavit of non-receipt, customer service refuses to refund me, claiming the package is "considered delivered" because a neighbor signed for it.
This is a direct violation of EU Consumer Law: the seller is responsible for the risk of loss until the goods are in the physical possession of the buyer. A neighbor is not an authorized third party. I am being forced to wait for an internal investigation between the seller and the carrier, which is legally irrelevant to my right to a refund.
I am now initiating a chargeback through my bank and a formal complaint via the European Consumer Centre. Avoid this shop if you value your consumer rights.

Over the years I have placed close to 30 orders for various bike parts and clothing, including a Radon trail mtb for my daughter. The prices are reasonable and on top of that they have discount offers with great value on a regular basis. Shipping is usually very fast to the Netherlands.
The bike had some issues, all have been taken care of by the support team in a very satisfying manner.
I highly recommend this shop.

Ordered a Cube Kathmandu trekking bike. Specifications lists a Suntour Mobie35 EQ Air. I received a lower spec Mobie34.. No solution/remedy from support. Very dissapointed. What you see on the website is NOT what you receive apparently..