Bike-Discount.de Reviews 

I purchased a Burley D’Lite X (€680+) which arrived with significant structural damage to the aluminum suspension housing. The response from H&S Bike-Discount was a masterclass in impersonal, scripted bureaucracy.
​Despite being a high-value customer, you are treated as a nameless ticket number. Their support agents (Annika/Jaqueline) insist on addressing you only as "Customer," offering a level of service that makes Amazon look like a bespoke boutique.

​The legal friction:
​Unlawful Stalling: They explicitly refused to provide a refund or replacement until they completed an "internal investigation" with their carrier (DPD). Under EU Law (Directive 2019/771), the seller is responsible for the remedy, regardless of their third-party insurance claims.
​
Their Terms and Conditions (GTC) explicitly exclude countries like Slovenia from free return shipping on items over €50, whereas Germany and Austria are covered.
​Forced Inconvenience: They tried to force me into a standard "withdrawal" portal to make me bear the freight costs and logistics for their damaged delivery, which is a direct violation of the "free of charge" remedy mandate in EU consumer law.

​If you are a professional or a parent looking for reliable gear and "Sovereignty" over your purchase, buy elsewhere. I had to initiate a bank chargeback to get my capital back.

Excellent service & great product by Hope Tech;
also sending the wrong size parts back and ordering them with the right fit again, became easy to do.
thank you and maybe see you in the future again.

I had a terrible experience with Bike Discount.
I received the wrong bike, I had to wait for the pick up, wait for the return before being refunded, than the bike I orignally ordered was not available anymore.
I had to argue to have a compensation.
Finally I bought my bike to another shop.
I will definetely never recommend bike discount.
They are not serious and not competent!

ITALIANO:
Mi è stato spedito un componente con un difetto. Dopo aver segnalato il problema, il negozio mi ha chiesto di rispedire l’articolo per verifica in garanzia.

Il componente è stato ricevuto dal negozio e inviato in assistenza, dove è rimasto per oltre 63 giorni. Durante tutto questo periodo non ho mai ricevuto aggiornamenti proattivi sullo stato della pratica: solo risposte generiche in cui mi veniva chiesto di avere pazienza.

Alla fine mi è stato comunicato che, secondo il produttore, il comportamento del componente è da considerarsi normale, nonostante il problema fosse stato segnalato fin dall’inizio.
In sostanza: spedizione di un prodotto difettoso, lunga attesa, nessuna informazione concreta e restituzione del componente senza alcuna reale soluzione.

Il prodotto è stato ricevuto indietro, nonostante il tanto tempo almeno il supporto si è rivelato gentile.

ENGLISH:
I received a defective component with my order. After reporting the issue, the shop asked me to ship the item back for warranty inspection.

The item was received and sent to service, where it remained for more than 63 days. Throughout this entire period, I never received any proactive updates about the repair status — only generic replies asking for patience.

In the end, I was informed that, according to the manufacturer, the reported behavior is considered normal, even though the issue had been clearly described from the beginning.
In short: a defective product, a very long wait, no clear communication, and the item returned without any real solution.

The Item has been received back.
The positive point is that the support has been kind and fair.

Order put in Jan 20
Money withdrawn Jan 22
Pacage still not transferred to DHL Feb 3rd
No response to mail or phone calls (endless waiting and then disconnected)
@bike-discount -refer to order 19012601590

I cancelled the purchase within the required timeframe, but Bike-Discount shipped the bike by mistake, despite the fact that I had received an email confirming the cancellation.
​It has now been almost 14 days since I was informed that I would receive a refund, yet I have still not received the funds or any update on when I can expect the €5,311. I certainly hope it is not standard practice for Bike-Discount to withhold customers' money in this manner.

Extremely unhelpful customer service. Tried to order some parts for over two weeks before giving up and ordering locally at much higher price.

My initial order got cancelled and account switched to private customer, because they were unable to verify my VAT number. After my VAT number got verified, they could not help me reinstate my order nor switch back to company account (which was crutial, as I needed an invoice for the parts). Person answering me over email didn't even try to help - currently no answer for over 48 hours - and every time I called I heard that they cannot help me, because someone is already assisting me over the email. This could have been a result of their system update or some other technical issue. However, it would be in a good taste to inform a customer that is willing to pay for your products, that you are at least trying to resolve their issue. Overall, very poor experience.

Everything works as i should, i like the support!

Why don’t you send email and phone number to courier service? So when the address fails they can contact receiver. My road name was addressed 1 TV

Impossible to return, and only robots responding

Good prices, fast shipping, big selection. Bike came fully assembled to my door. Can't praise this place enough. Good to have a place like this to order from in the EU.

It's been almost 2 months since I placed an order (110 euros), and I still haven't received my items. Customer support is very poor, they don't even know where the items are. I opened a PayPal case, and their response is that they will investigate and come back as soon as possible. I am still waiting, but no luck. This is unacceptable. I will never buy again from Bike-Discount.de!! Stay away!!

Their returns policy is terrible - esp if you're outside Germany. It's quite unclear, but the worst part is you have to have the item returned within 14 days. I ordered before Christmas, it took 8 days to arrive (within europe). It was a cycling shoe, so by the time I got to try it on an indoor bike, and discover it was marginally too small, I was a few days outside the return window.
I processed a return, and just got a PDF to print. However, at the same time, I read the FAQ which said return within 14 days. I submitted a ticket, to be told, no, they won't take the shoes back. Despite the fact I had already ordered another pair from them a half-size up.
So now, i'm stuck with a shoe that cost nearly €100, and i have to try and sell it on ebay. Ridiculous.
14 days is too short a window for international sales. Maybe in Germany if you receive it next day, but if it's in shipping for 8 days, 14 is just far too tight.
So, I guess they're good for prices, and for stuff you won't ever need to return. But for clothing you haven't tried on, forget it. You buy it, you keep it.

I am very satisfied with my purchase. The product was exactly as described and of great quality. The order process was smooth, delivery was fast, and everything was well packaged. Excellent customer service and a very professional store. I would definitely recommend this shop and will shop here again.

As a long-time customer from Lithuania, I’ve always valued Bike-Discount for great deals and wide range of products. Unfortunately, prices in Lithuania have become lower for many items compared to what Bike-Discount offers now with free or very cheap delivery within the country. Adding the 10 EUR shipping fee to LT makes ordering from Germany less attractive. I’ve already switched most of my purchases to Lithuanian or nearby EU shops. Bike-Discount risks losing all orders from Lithuania if prices don’t become more competitive again. It would be a shame, as the service and website are excellent. Hope you can address this soon!

Another theft.

Another theft... my second order in a row from a website offering DHL or DPD delivery. I chose DHL because DPD is a disaster; they never deliver to your home but only to a pickup point, even if you pay for home delivery. So this time, after selecting DHL, the package arrived at my house via Colissimo (despite my previous bike discount order was effectively delivered by dhl). And as always with Colissimo (no checking asked for delivery, no signature asked), the package was ripped open, and it's the second time in a row with COLISSIMO delivering , that an item is missing, leaving only the outer packaging to which the item is supposed to be attached. Clearly, there are thefts happening, and despite reporting them, nothing changes. Furthermore, it's difficult to avoid Colissimo if you don't control the delivery chain (who gave my package to Colissimo? Bike discount or DHL??). It's a complete scam.
EDIT : I change my rating as bike-discount.de answered professionnaly and shipped again the missing item

The worst experience ever! I ordered a helmet and it arrived incomplete — the top part was missing. They initially promised to exchange it instead a refund, but later refused, claiming there was no proper sign. I relied on them and made it clear a few times, that a helmet was supposed to be a present. BTW it all started on Nov 30 and now is Dec 17! For your information, they only admitted the that there is no size after I contacted them myself for the fifth time. There is absolutely no integrity or willingness to help. Customer service is a disaster. Instead of taking responsibility, I was met with excuses and comments like “how is that my fault.” It’s outrageous!

Fast delivery to Croatia, well packed and good prices.