Bike-Discount.de Reviews 

The majority of the bars I ordered was already past the expiry date, some even for multiple months. If I had not paid attention to these small letters that can be really dangerous. I have sent BikeDiscount pictures of all bars and they did not even apologize and I still have to go through all the trouble of returning them to get a refund or exchange... which I find extremely disappointing, also given the fact that I already threw some away that were expired anyway. Other bars I received expire in 4 or 5 months, that is quick and it would be transparent if anything that is not usable beyond 6 months is explicitly mentioned on the product page.

All in all a horrible experience and hope this is a warning to everyone that wishes to order nutrition here, don't do it.

I bought an e-bike and I've bought many accessories for years now. Everything has always been great!

I ordered a wrong item and immediately tried to connect with them to cancel the order, or change the item, because you don't have that option in website. They answer me after two days, when the item order was already shipped and told me that they cannot change or cancel the order anymore... That is unserious and not professional. I didn't expect that from such a popular shop.

Already bought stuff from them a few times, good prices and the delivery is fast and smooth.

The bike I got was good and overall happy with it. The issue is that Bosch sent me an update to the bike, which I did. After a while, the LED remote got a Critical memory error.

Bike is still under warranty, I have performed ALL maintenance myself as I have the skills and knowhow. The only thing I lack is the Bosch Diagnostic tool. Bike-Discount refuses to cover the software update at a local bike shop/send a new functional remote. Prohibitive anti-customer maintenance tools are bad. Bike-Discount refusing to cover software fault under warranty due to me not performing "professional maintenance and inspections". The customer service (Max) was rude and offered no actual help, just refused to service. Maintenance is on a professional level, just not at a professional price. The requirement to take a bike to a professional shop to maintain basic warranty was not mentioned ANYWHERE in the order or on the site.

Will not shop with them in the future if this is the type of customer support they give.

The best and cheapest bike shop out there good and fast shipping altho it came one day late but that was dhl fault alwasy real products and grate website never buying from a nother place

Did not warn of import taxes. I tried to cancel my order through their website, email and online form.
No reply from any method.
Terrible company. Don't recommend.

Placed many orders at bike discount the past year, shipping is always fast and the prices are very sharp. Very happy with bike discount will keep shopping at this site.

I ordered a pair of triathlon shoes from H&S Bike-Discount in October 2025 and was shocked to be billed £86 in import charges on a £190 order shipped from Germany to the UK. I regularly order cycling gear from EU retailers post-Brexit and fully accept that import duties and VAT apply — but these charges were far higher and disproportionate compared with other purchases of similar value.

When I queried the amount, DHL confirmed the goods were still in Germany and paused delivery. I immediately contacted H&S Bike-Discount to explain that the charges appeared incorrect, not that I was unwilling to pay legitimate duties. Despite several emails and clear evidence, the company repeatedly told me I “should be aware of Brexit duties,” ignored the process issues and the possibility of a misapplied tariff, and insisted I was “in default of acceptance.” They have refused to issue a full refund and are attempting to deduct €30 in “costs,” contrary to EU consumer-protection law.

It’s disappointing to see such dismissive and unhelpful customer service from a major retailer. Until H&S Bike-Discount improves its handling of UK orders and respects legitimate withdrawal rights, I’d strongly advise UK customers to buy locally or from EU sellers that handle VAT and duties correctly.

I reported a clear defect in my new Lake MX177 shoes, but Bike-Discount’s support didn’t even read my message properly. They blamed me right away, and replied with a rude, paternalistic tone instead of helping. Awful customer service. Will avoid.

I had an awful experience with Bike Discount and would give zero stars if possible. I bought a product that snapped after just a few uses, clearly a manufacturing defect. When I contacted customer service, they simply said “no warranty possible” — with no explanation and no effort to investigate.

Under EU consumer protection law, the seller (not the manufacturer) is responsible for handling defective products. But Bike Discount completely ignored this and tried to push me off to SRAM, which is illegal and unacceptable.

Their support is unhelpful, dismissive, and unwilling to take responsibility. I asked them to escalate the issue or offer a reasonable solution (a store credit for the amount paid), but they refused.

If this remains unresolved, I’ll be filing formal complaints with Verbraucherzentrale Bundesverband (Germany) and Altroconsumo (Italy), and sharing my full experience across consumer platforms.

Avoid Bike Discount at all costs — they do not stand behind the products they sell, and their idea of “customer service” is to blame someone else.

Until my last purchase I was a very satisfied and trusted customer of Bike discount. However with my last order, my trust in this web shop drastically dropped. Although advertised as new, the items shipped to me seemed used with signs of oxidation, stains and loose stickers. Moreover, the packaging was rough and not very protective.
For a reputable webshop that promotes price and quality, this is not acceptable.

Great service, 0 issues so far.

I’ve been a customer of H&S Bike Discount since 2015. Every year I order bike parts, accessories, and clothing from them. Delivery has always been on time, and they offer a great variety of quality products at fair prices. For an e-bike I purchased from them, I had some warranty issues, and their support team responded very quickly and professionally, always looking for the best solution. I’m more than pleased with their services and highly recommend them.

I've ordered carbon wheelset from bike-discount.de at a slightly reduced price than RMP (~80 EUR or around 10% total price).
After shipment of the items I saw a few discrepancies - expensive tubeless valve set was missing, also tubeless rim was already installed onto the rims vs supplied as a roll.
Immediately reached out to customer support and they were rude and unsupportive. They do not accept that they have shipped me an incomplete wheelset. For me, as a customer, losing an expensive 27 EUR tubeless valve set for what seems to be a returned/second hand wheelset (due to tape already being applied) does not seem like a good deal.
Will not be doing more business with bike-discount.de again!

I dealt with bike-discount.de on 4 occasions since March 2025. All orders were for delivery to the same address, a parcel locker. The first 2 orders went perfectly. For the last 2, bike-discount.de omitted the parcel Locker number from the address label, meaning the parcels were undeliverable. I managed to retrieve one of them from my local postal service sorting office, however the other parcel was returned to bike-discount.de before I could retrieve it. Bike-discount.de simply refunded my purchase price. When I pointed out the reason for non-delivery they neither acknowledged their error, nor offered an apology. I would advise dealing with bike-discount.de only if receiving your order is unimportant to you.

I accidentally hit the "refuse acceptance" for my delivery.
Just a short call with the support without any significant waiting time, and they resent the package.
Not a big issue, but good handling. :)
Aside from that, prices are very good.

Processes of Bike-Discount internet shop are pleasant to deal with and the contracted logistics partners likewise. The scope of their goods on offer and prices are really appealing. All in all close to business excellence.

I have been a customer of the store for 8 years and I do not live in Germany. Until 6 months ago, I only used delivery of my orders within Germany to a warehouse and office of another international courier. I have never, ever had problems with delivery within Germany. In the last year or two, boxes was bigger and started to tear during delivery with my international courier and very rarely things would disappear. Because inside the box there are small things in small plastic bags that are not packed in a large bag. They move freely inside and sometimes are on the edge or come out of the box when there is a tear. Since this year, I saw that there is an affordable price for the carrier outside of Germany from the store itself. I decided to take advantage and try such delivery. Not once did anyone call me that the shipment had arrived and the local courier had visited me, and they left the shipment at a nearby office for request. This happened to both of my orders at the beginning, after which I took a break for a few months. Now in the summer there was a discount and I decided to buy a few things, just to mention that I have always bought only spare parts for bicycles. I bought discounted parts that were quickly sold out and placed an order. Later it turns out that the store sent me two boxes of parts that have one tracking number, which are marked as box 1/1 and box 1/1 duplicated and on tracking info was write 1 piece. While DHL is transporting the shipment, there is no problem, but when they try to leave it at the office of the local courier where it is directed, he does not want to take the shipments because they are duplicates and do not differ. DHL calls the store and he says to return them. This time the courier writes in the tracking information that there are two boxes with different numbers and one tracking number for return and are 2 pieces. The seller physically accepts the boxes back into their warehouse, the problem comes when they try to enter them into the system back, one of the boxes is duplicated when sending and there is no way to automatically enter it with a reader into the system back. I receive letters from their system that they have accepted the return shipment and that I will be refunded. When I receive an invoice for the return, the part from the other box is not there, and the delivery in my direction has also been taken. I asked them in a letter what was going on, and they replied that since I had returned the shipment, I would not receive the delivery pay. In another letter, they replied that there is no way they sent duplicate packages to me. In general, I sent many letters with evidence and photos of tracking numbers from the carrier and a question about why this is happening. No one cares and they do not answer what you ask them when they are wrong. I contacted the carrier DHL for assistance, explaining everything to them and that the store was not paying attention to me. They said they would call directly about this shipment. A few days later I received a letter from the system that another shipment had been received, exactly 4 days between the two letters. DHL do good job, congrats to them. In the meantime, I placed a new order because what I had bought was not there and I bought something similar at a higher price that was also sold out later, all this happened while I was waiting for answers from them and they were slow. At all I lost waiting 1 month delivery, nerves and time contact them all, make some plans if come earlier, small amount of money from different price. For them is easy to say we will return your money but for me its not – I want my package. Many years ago, I did not have such problems with them, everything was better somehow. I can only recommend one thing: avoid delivery from the store outside Germany. As others have said here you are not their priority buyer, that is their policy. I have never returned parts and I don't know what the service and policy is like. I will have to find another new favorite parts store. Shame