Bike-Discount.de Reviews 

One of the best shop for bike accessories

You are not their priority. They don't seek to provide a good service and they'll make sure to make you know about it. Firstly, hurdles while ordering where they just cancel your order instead of contacting you to clarify the details. Secondly, their shipment policies with DHL, which attempts delivery to the well known business address at 7 in the morning when of course it's closed, and immediately ships the order back instead of rescheduling the delivery. Customer service doesn't provide any assistance in this matter, nor ways to prevent situations like this, or care to change anything so it won't happen in future. Instead they straight out threaten you to "reimburse" their "losses", as from their point of view you are the only one responsible.

For finding products on the website

The website provides good, accurate and valuable information. Delivery is fast (to the Netherlands) and communication about this is accurate and prompt.

I had a very disappointing experience with Bike-Discount.de. I had to go through them for a warranty claim on a wheel, and the process took more than two months. Even now, they still haven’t reimbursed the shipping costs. On top of that, they have stopped replying to my emails for almost a month. Very poor customer service – I cannot recommend them.

Good prices, fast delivery. Good communication.

Awful experience buying a children trailer.

We ordered on the 1st of August 2025, we still have not received the children bike trailer on the 19th of August 2025.

When calling / sending emails to the company, no real answers given. We asked to cancel the order, we were told it is not possible.

We were then told that the package was stuck at the border but when calling DHL, they told us that the package was not stuck at the border and / or that it was missing export documents.

Staff at Bike discount are not service focused, borderline rude and decline being helpful. 0 possibility to speak with a manager...

Stay away from this shop. My parcel sent from Germany to the Czech Republic has been in the UK by mistake for more than a week and bike discount is not solving it in any way and is refusing to accept a complaint or refund for the undelivered parcel. Customer service is absolutely dysfunctional.

Everything was good, delivery was on time and the products are good.

Great website, true stock data, fast shipping!

Waited a month for a bike stem only for it to be returned to the merchant because they didn't include the correct address on the shipping documents. Emailed for a refund (shouldn't have to ask if you know the product is being returned by the courier), was ignored for a week, followed up, ignored, filed for a charge back with my bank and all of a sudden they reach out! Pathetic.

Received 2 new SRAM RED shifters — the right one was faulty from day one, only working intermittently.
I’ve contacted customer service twice and had no reply in over a month. For a premium product, this level of support is unacceptable.

Hopeless customer service

Order two similar frames. Missing mounting hardware for one of them.
Been trying for 6 weeks now to get the missing parts!
Endless phone lines and promises of that they will send it. No luck so far.

Bought a sram upgrade but im in the uk and this was sent from Germany, however when it got to customs I was emailed by dhl that I needed to pay a further £143. I questioned it with bikediscount via email and they said its not there issue and to pay it and then retuen it. I said as I hadn't accepted i would just let it be returned their response was you will.incur more costs which they will take out before they refind me any money. They wouldn't say how much so I would be left out of pocket either way. What they do is get you to accept the item so its very difficult and expensive to return it and you just end up taking the hit and end up paying more than if you just bought it in the uk. I would strongly advise not using this company if you are in the uk as you will incurr extra costs,pretty much no customer service and I expect no consumer rights or warranty.

Everything i ever ordered from bike discount was always on time, never damaged and always with super low prices (Black Friday especially). Never disappointed :)

Bought a cycling cap that, despite being labelled as "one size fits all", was really, really small for my very average head.

I returned the cap but had to do that on my own expense: according to bike-discount.de, "one size fits all" means they only carry one size and has no bearing on the actual size of the article. There was no other size information for the item in question.

Extremely misleading, and the shop refuses to acknowledge the labelling is wrong in any way.

Buyer beware.

On May 19 I bought from them among other things a bike computer with a set of sensors. It turned out, that the most important sensor - heart rate sensor, was broken. I spoke with support and they suggested to replace or refund it, so I sent it back and on June 17th it was delivered to the shop. Since that time I've written them twice asking when I'll get my money back? The last time a month ago I was told roughly that "we are very busy, don't bother us, we'll process it someday".
Today is evening of July 31st and you might guess it - I still have no replacement, no refund, and even no information when they are going to do that.
It's a shame.
I don't recommend anyone trusting them. The risk is not worth it.

It's now a couple of years I am bike discount customer and I know that if I buy from them, items will be dispatched next day(rarely day after) and will arrive well packed and as described. one of my favourite shops with bicycle stuff, in top 3, if not the best. Delivery to Finland could be a bit cheaper though:)

Great company with competitive prices, but my rating has dropped since they changed the return policy. In 2025 it feels unacceptable not to offer prepaid return labels or at least offset return costs. Instead, customers are left to arrange their own international shipping, which is extremely expensive from Portugal. This makes the shopping experience far less convenient and discourages future purchases.