It was so easy sorting out my C2W bike. Once logged in and set up with an account, communications were clear and only when required. Voucher came through as soon as my employer had set up payment so v... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue where the bike i had intended to purchase was withdrawn by the shop. My voucher had already been generated. B2WS were able to quickly resolve the issue for me, I selected an alternative... See more
Company replied
The Bike to Work Scheme made the whole process smooth and straightforward. Their team provided all the information I needed, making the purchase through my HR department quick and hassle-free. An amaz... See more
Company replied
They are quick to respond to any queries. Answers provided are, in my experience very clear and helpful. They provide timely updates regarding progress of quotes and vouchers. They process clearance... See more
Company replied
Company details
Information provided by various external sources
As the UK's no.1 independent provider of the Government Cycle to Work scheme, we believe that bikes are good for everybody. Because healthier, happier employees mean a more productive staff for Employers. The Bike 2 Work Scheme scheme offers tax free bikes to employees.
Contact info
Number Sixty One Tithebarn Street, L2 2SB, Liverpool, United Kingdom
- 03300884765
- info@bike2workscheme.co.uk
- www.bike2workscheme.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
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Helpful and responsive staff
Staff were very helpful, proactive and with very quick response times to questions. The only down side was being unclear of which companies were part of the scheme from the beginning of the journey which caused a lot of complications.
June 12, 2026
Reply from Bike 2 Work Scheme
Hi Eleanor,
Thanks for your feedback and enjoy your bike.
Regards Bike2WorkScheme
Great costumer service always ready to…
Great costumer service always ready to help and make it easy for us
July 10, 2026
Reply from Bike 2 Work Scheme
Hi Albana,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Reply from Bike 2 Work Scheme
Hi Nazars,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme
Initial challenges with my employer but…
Initial challenges with my employer but once the info was sent to Bike 2 Work, service was rapid.
Thank you
July 9, 2026
Reply from Bike 2 Work Scheme
Hi Andrew,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Fairly simple process and B2W were…
Fairly simple process and B2W were helpful whenever i needed to speak to them
July 3, 2026
Reply from Bike 2 Work Scheme
Hi Stephen,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Hidden charges at some of the cycle partners.
My experience was mixed. The process was quick and easy, but I thought Halfords would have been on the partners list, as that is where I had gone to try the bike I wanted.
I was also charged £100 by We Cycle that I wasn't aware of. I believe people should be aware of these charges beforehand, so there isn't any confusion or embarrassment.
June 29, 2026
Reply from Bike 2 Work Scheme
Hi Janice,
Thanks for your feedback, as you can imagine, we can't tell bike shops how to run their business, however we do ask them to put any admin charges on their website. I hope you enjoy your new bike and look forward to working with you in the future.
Regards
Bike2WorkScheme
Easy process to follow
June 30, 2026
Reply from Bike 2 Work Scheme
Hi Paul,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Easy to sort out new bike for work
Easy to sort out new bike for work, was quicker than expected. Great experience overall.
July 3, 2026
Reply from Bike 2 Work Scheme
Hi Jack,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Great Service and quick delivery on time
July 1, 2026
Reply from Bike 2 Work Scheme
Amazing news!
Thanks for your feedback and enjoy your bike.
Regards
Bike2Work Scheme
Reply from Bike 2 Work Scheme
We are so glad to hear the process went well!
Thanks for your feedback and enjoy your bike.
Regards
Bike2Work Scheme
It was all made very easy and the bike…
It was all made very easy and the bike shop was excellent to deal with, very knowledgeable and helpful
June 29, 2026
Reply from Bike 2 Work Scheme
Thanks for your feedback, Happy Riding!
Regards
Bike2Work Scheme
Reply from Bike 2 Work Scheme
We are so glad to hear the process went well!
Thanks for your feedback and enjoy your bike.
Regards
Bike2Work Scheme
Fast and efficient
June 22, 2026
Reply from Bike 2 Work Scheme
We are so glad to hear the process went well!
Thanks for your feedback and enjoy your bike.
Regards
Bike2Work Scheme
The whole process was very simple and…
The whole process was very simple and easy to process, looking forward to my Bike arriving! I do though feel it is set up to benefit the higher tax payers? should this not be set up for lower earners equally?
June 16, 2026
Reply from Bike 2 Work Scheme
Thanks for your feedback, Happy Riding!
Regards
Bike2Work Scheme
Their live chat was very helpful and…
Their live chat was very helpful and they respond to emails very quickly. Thanks for all your help!
June 19, 2026
Reply from Bike 2 Work Scheme
Amazing news!
Thanks for your feedback and enjoy your bike.
Regards
Bike2Work Scheme
The whole process was very simple with…
The whole process was very simple with good explanations throughout and quick responses to all e-mails.
June 9, 2026
Reply from Bike 2 Work Scheme
Hi Simon,
Thanks for your feedback and enjoy your bike.
Regards
Bike2Work Scheme
Very straight forward process and the…
Very straight forward process and the girls I spoke to at Head Office were lovely and very helpful.
June 9, 2026
Reply from Bike 2 Work Scheme
Hi Fiona,
Thanks for your feedback and enjoy your bike.
Regards
Bike2Work Scheme
Reply from Bike 2 Work Scheme
Hi Goodwin,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
I would've given a 5 but the website is…
I would've given a 5 but the website is not easy to use. When selecting a shop it doesn't give you all the shops they use ( Leisure Lakes West Bromwich isn't listed). The boxes to type into for the cost and description don't display correctly on a mobile. But I did receive excellent help via email, so well done.
June 9, 2026
Reply from Bike 2 Work Scheme
Hi Ian,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
The process is very simple and quick.
The process is very simple and quick.
I had received my bike within a week of making the decision to buy through the scheme.
June 9, 2026
Reply from Bike 2 Work Scheme
Hi Peter,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
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