Bike 2 Work Scheme Reviews 

2,345
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love how wonderfully simple and fast the entire purchasing process is, noting that digital vouchers and certificates are issued remarkably quickly. Consumers frequently praise the friendly staff for being exceptionally supportive, proactive, and always very quick to answer any questions that arise. However, some people mentioned that the official website can sometimes be difficult to navigate and the online platform occasionally experiences unexpected failures. A few reviewers also found the broader administrative scheme a bit confusing to understand or occasionally encountered minor problems with missing items upon delivery.

What people talk about most

User experience

Clients share positive opinions on user_experience, highlighting a smooth, quick, and simple registration... See more

Service

Customers had positive experiences with service, describing it as a brilliant and professional process from... See more

Product

Consumers find product to be positive, highlighting how easy and quick the purchasing process is. Reviewers... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising the ultra-fast and responsive... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are very helpful, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was so easy sorting out my C2W bike. Once logged in and set up with an account, communications were clear and only when required. Voucher came through as soon as my employer had set up payment so v... See more

Company replied

Rated 5 out of 5 stars

Great way to buy a bike! The Bike 2 Work Scheme does slow the ordering process down a little, but if you're patient enough to wait a few more days then it absolutely makes sense. I ordered my bike o... See more

Company replied

Rated 5 out of 5 stars

I had an issue where the bike i had intended to purchase was withdrawn by the shop. My voucher had already been generated. B2WS were able to quickly resolve the issue for me, I selected an alternative... See more

Company replied

Rated 5 out of 5 stars

They are quick to respond to any queries. Answers provided are, in my experience very clear and helpful. They provide timely updates regarding progress of quotes and vouchers. They process clearance... See more

Company replied


Company details

  1. Human Resource Consulting

Information provided by various external sources

As the UK's no.1 independent provider of the Government Cycle to Work scheme, we believe that bikes are good for everybody. Because healthier, happier employees mean a more productive staff for Employers. The Bike 2 Work Scheme scheme offers tax free bikes to employees.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,345)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole process was super simple and…

The whole process was super simple and the staff dealing with it was so friendly. The process took 2 days and I now have my new bike.

May 28, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Tony,
Thanks for your feedback and enjoy your bike.
Regards
Bike2Work Scheme

Rated 2 out of 5 stars

The whole system is rather opaque

The whole system is rather opaque, from the point of view of the renter and the employer. Hardly worth the bother

May 22, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Adam,
Thanks for your feedback,
We are sorry you feel like that, but hope you enjoy your new bike and the savings you have made.
Regards
Bike2WorkScheme

Rated 4 out of 5 stars

Obtaining the voucher was quick and…

Obtaining the voucher was quick and easy and completed within the day. Ordering from the supplier has been time-consuming due to poor response timescales - it's taken a week just to get the order processed, and I still don't have a date when my items will be dispatched.

May 29, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Nikki,
we are sorry you're having trouble receiving your bike, can you please call 03300884765 and one of our staff will help you thanks?
Regards
Bike2Work Scheme

Rated 3 out of 5 stars

Frustrating process

This was a cycle to work order and couldn't process the company i had my voucher with so everything had to be done via email.
This caused confusion in products, colours prices even after screen shots provided.

Got there in the end but delayed order by a few days.

Would benefit if there was guidance on whats required if you need to go down the email route to place order.

May 27, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Dean,
Thanks for your feedback and enjoy your bike.
Regards
Bike2Work Scheme

Rated 5 out of 5 stars

Found the whole process very easy to…

Found the whole process very easy to access and am enjoying my new bike. Aim to cycle from London to Brighton on it in Sept.

May 22, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Warren,
Thanks for your feedback, Happy Riding!
Regards
Bike2Work Scheme

Rated 5 out of 5 stars

Very easy and simple process to follow

Very easy and simple process to follow. I applied for the scheme, i got the voucher sent and was able to purchase my new bike in a quick time. Very impressed.

December 5, 2025
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Adam,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme.

Rated 4 out of 5 stars

Simple and easy experience

Quite easy to do but a tiny bit time consuming.

May 18, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Jake,
Thanks for your feedback, Happy Riding!
Regards
BIKE2WorkScheme

Rated 5 out of 5 stars

It was so easy sorting out my C2W bike

It was so easy sorting out my C2W bike. Once logged in and set up with an account, communications were clear and only when required. Voucher came through as soon as my employer had set up payment so very happy with the whole process really.

May 22, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Alan
Thanks for your feedback and enjoy your bike.
Regards
Bike2Work Scheme

Rated 3 out of 5 stars

I think on the surface it is a good…

I think on the surface it is a good scheme but not as easy to take from registering to recievimng a bike.you need to read the small print to fully understand.

May 22, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Lawrence,
Thanks for your feedback, Happy Riding!
Regards
Bike2Work Scheme

Rated 5 out of 5 stars

Super efficience plan

Super efficience plan - glad i ued it :-)

May 15, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Giselle,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Quick and easy to use

Quick and easy to use

May 11, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Matthew,
Thanks for your feedback, Happy Riding!
Regards
Bike2Work Scheme

Rated 5 out of 5 stars

it was quite straight forward & easy to…

it was quite straight forward & easy to use would highly recommend you i am very happy quickly got back to me how the process was going.

May 15, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi David,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Quick and easy to follow.

Quick and easy to follow. Love my bike and am back on the road!

May 14, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Anna,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Quick and easy.

Quick and easy.

May 13, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Chris,
Thanks for your feed and enjoy your bike.
Regards
Bike2WorkScheme

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