Bike 2 Work Scheme Reviews 

2,345
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love how wonderfully simple and fast the entire purchasing process is, noting that digital vouchers and certificates are issued remarkably quickly. Consumers frequently praise the friendly staff for being exceptionally supportive, proactive, and always very quick to answer any questions that arise. However, some people mentioned that the official website can sometimes be difficult to navigate and the online platform occasionally experiences unexpected failures. A few reviewers also found the broader administrative scheme a bit confusing to understand or occasionally encountered minor problems with missing items upon delivery.

What people talk about most

User experience

Clients share positive opinions on user_experience, highlighting a smooth, quick, and simple registration... See more

Service

Customers had positive experiences with service, describing it as a brilliant and professional process from... See more

Product

Consumers find product to be positive, highlighting how easy and quick the purchasing process is. Reviewers... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising the ultra-fast and responsive... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are very helpful, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was so easy sorting out my C2W bike. Once logged in and set up with an account, communications were clear and only when required. Voucher came through as soon as my employer had set up payment so v... See more

Company replied

Rated 5 out of 5 stars

Great way to buy a bike! The Bike 2 Work Scheme does slow the ordering process down a little, but if you're patient enough to wait a few more days then it absolutely makes sense. I ordered my bike o... See more

Company replied

Rated 5 out of 5 stars

I had an issue where the bike i had intended to purchase was withdrawn by the shop. My voucher had already been generated. B2WS were able to quickly resolve the issue for me, I selected an alternative... See more

Company replied

Rated 5 out of 5 stars

They are quick to respond to any queries. Answers provided are, in my experience very clear and helpful. They provide timely updates regarding progress of quotes and vouchers. They process clearance... See more

Company replied


Company details

  1. Human Resource Consulting

Information provided by various external sources

As the UK's no.1 independent provider of the Government Cycle to Work scheme, we believe that bikes are good for everybody. Because healthier, happier employees mean a more productive staff for Employers. The Bike 2 Work Scheme scheme offers tax free bikes to employees.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,345)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Experienced members of staff who can…

Experienced members of staff who can help with any bike situation with great service.

May 8, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Sam,
Thanks for your feedback, Happy Riding!
Regards
Bikke2WorkScheme

Rated 5 out of 5 stars

Awesome Advice

The advice from the B2W team was detailed, specific and timely. All communication was prompt, polite and pro-active. Overall a great experience. One area for improvement would be to remove the option to proceed with selected a store to purchase from, as this can create confusion.

May 8, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Damon,
Thanks for your feedback and enjoy your bike.
Regards
Bike2Work Scheme

Rated 4 out of 5 stars

Process quite simple and stress free

Process quite simple and stress free. The only issues I experienced was my workplace had no idea what to do and delays were due to staff passing on my application to another member of staff , who had no idea. Maybe the scheme needs to have a single guide for employees.

May 7, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Mark,
Thanks for your feedback, Happy Riding!
Regards
Bikke2WorkScheme

Rated 5 out of 5 stars

Really easy and quick

Really easy and quick. Thank you.

May 12, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Sayle,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 4 out of 5 stars

Defo worth doing 👌

Took a little longer than I thought but a really good service. Was a real help to me as everything at the moment is expensive and I don't like finance.

May 8, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Matt,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Smooth process

Smooth, quick, excellent value. Great dealing with Evolution Bikes in Bangor.

April 29, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Stuart,
Thanks for your feedback, Happy Riding!
Regards
Bike2Work Scheme

Rated 5 out of 5 stars

Good service

Good service. Thanks

April 28, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Jason,
Thanks for your feedback and enjoy your bike.
Regards
Bike2workscheme

Rated 4 out of 5 stars

Really fantastic service from start to…

A little confusing initially in terms of how to get the voucher but once that was sorted, the rest was pretty straightforward! Used Tredz who were fantastic!

April 8, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Emma,
Thanks for your feedback and enjoy your bike.
Regards
Bike2workscheme

Rated 5 out of 5 stars

Straight forward and easy.

Straight forward and easy.

April 21, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Kay,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Efficient Process

The process from start to finish has been quick and easy. Recommend this service

April 14, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Simon,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Very smooth and easy process

Very smooth and easy process. I went to look at bikes on the Sunday. I put my request through for the voucher and by Tuesday afternoon I had received my voucher. I went back to the bike shop of Friday and took the bike home that day. It could not have been simpler.

April 5, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Hannah,
Thanks for your feedback and enjoy your bike.
Regards
bike2WorkScheme

Rated 5 out of 5 stars

Highly Recommend

The process was really simple to understand and easy to complete. I now have my new e-bike ordered from a local supplier and will have all the necessary back up I might need locally.

March 31, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Eileen,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

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