Bike 2 Work Scheme Reviews 

2,345
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love how wonderfully simple and fast the entire purchasing process is, noting that digital vouchers and certificates are issued remarkably quickly. Consumers frequently praise the friendly staff for being exceptionally supportive, proactive, and always very quick to answer any questions that arise. However, some people mentioned that the official website can sometimes be difficult to navigate and the online platform occasionally experiences unexpected failures. A few reviewers also found the broader administrative scheme a bit confusing to understand or occasionally encountered minor problems with missing items upon delivery.

What people talk about most

User experience

Clients share positive opinions on user_experience, highlighting a smooth, quick, and simple registration... See more

Service

Customers had positive experiences with service, describing it as a brilliant and professional process from... See more

Product

Consumers find product to be positive, highlighting how easy and quick the purchasing process is. Reviewers... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising the ultra-fast and responsive... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are very helpful, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was so easy sorting out my C2W bike. Once logged in and set up with an account, communications were clear and only when required. Voucher came through as soon as my employer had set up payment so v... See more

Company replied

Rated 5 out of 5 stars

Great way to buy a bike! The Bike 2 Work Scheme does slow the ordering process down a little, but if you're patient enough to wait a few more days then it absolutely makes sense. I ordered my bike o... See more

Company replied

Rated 5 out of 5 stars

I had an issue where the bike i had intended to purchase was withdrawn by the shop. My voucher had already been generated. B2WS were able to quickly resolve the issue for me, I selected an alternative... See more

Company replied

Rated 5 out of 5 stars

They are quick to respond to any queries. Answers provided are, in my experience very clear and helpful. They provide timely updates regarding progress of quotes and vouchers. They process clearance... See more

Company replied


Company details

  1. Human Resource Consulting

Information provided by various external sources

As the UK's no.1 independent provider of the Government Cycle to Work scheme, we believe that bikes are good for everybody. Because healthier, happier employees mean a more productive staff for Employers. The Bike 2 Work Scheme scheme offers tax free bikes to employees.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,345)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not received my bike yet but if its…

Not received my bike yet but if its anything like the service i have had buying it im sure its goin to be 100%
Brilliant top company recommend to anyone thats wants a great service

April 10, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Martin,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Really easy process to follow and…

Really easy process to follow and delighted with my new e-bike
Lots of trips being planned
Would recommend to all

April 8, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Sue,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

No issues at all

Very thorough. Communicative. Easy process.

April 7, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Noel,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 3 out of 5 stars

Sneaky charge at the end of the scheme!

the experience of getting the bike was very easy. the customer service was also 5*. At the end of the loan they want you to pay a fee so that you can own the bike or they want it back. you are given 30 days to pay this or the price goes up. this was not made clear when you are signing up to scheme.
This should have been a 5* review and would have been if they didn't add a sneaky charge at the end of the scheme.

April 15, 2025
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Alexander,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 1 out of 5 stars

After receiving confirmation by email…

After receiving confirmation by email that my bike application was successful 69670A
I received a further email that I could not use the voucher at Halfords making the application useless

March 30, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Robin,
Thanks for your feedback.
The first notification would of came from your company, unfortunately Halfords have their own scheme and are not partnered with us. If you call 03300884765 one of our staff will help you find a bike thanks.
Regards
Bike2WorkScheme

Rated 4 out of 5 stars

Every thing worked fine.

Every thing worked fine.

March 27, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Adam,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Smooth experience

Smooth experience - no fuss, no complications.

March 27, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Mihajlo,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Very happy!

I am very happy with the process and my new bike.

March 30, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Chris,
Thanks for your feedback and enjoy your bike.
Regards
bike2work Scheme

Rated 5 out of 5 stars

Biking made easy

Simple process, plenty of suppliers

March 20, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Chris,
Thanks for your feedback and enjoy your bike.
Regards
bike2work Scheme

Rated 5 out of 5 stars

Seamless

The automated system meant I wasn't hanging around waiting for approvals etc. Thoroughly seamless experience

March 26, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi John,
Thanks for your feedback, Happy Riding!
Regards
Bike2Work Scheme

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Quote on Saturday, in on Monday, code on Monday picked up Wednesday what more could you ask for.
Good professionalism at the bike shop and did not try to sell me something i did not want

March 16, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Chris,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Love Bike2work 💙

Great scheme, easy to set up and you don’t really notice the payments coming out! My second time and undoubtedly not my last 👍👍

March 19, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi John,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Simple and easy to use

Simple and easy to use. I have my new bike already. Took just a few days in total.

March 11, 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Steve,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme

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