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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and professional approach, often going above and beyond to assist with repairs, adjustments, and product selection. People frequently highlight the excellent service, noting the efficiency, quick response times, and smooth overall experience, from initial inquiries to problem resolution. The quality of the products, particularly bikes, is highly regarded, with many consumers expressing satisfaction with their purchases. The delivery service also receives widespread acclaim for its speed, punctuality, and careful packaging, ensuring items arrive in perfect condition. Reviewers appreciate the clear communication throughout the delivery process.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers are delighted with their purchases, such as Cube... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, consistently highlighting excellent service from knowledgeable... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers are pleased with products like... See more

Based on these reviews

Rated 5 out of 5 stars

We bought a Whyte Elyte Evo RS from here and they went above and beyond for us delivering to our holiday destination setup tubeless with friendly updates throughout. The bike was a fantastic price and... See more

Rated 5 out of 5 stars

Fantastic service from Mark & Paul at Bike Shed Outta Town in Exeter. Took my sons MTB in needing an emergency repair after having an accident on the way down to Devon for holiday. They both went ou... See more

Rated 5 out of 5 stars

The Barnstaple team sorted us out yesterday afternoon with a pair of bikes to leisurely explore the Tarka Trail to Instow. Lush day and the team were giving it all the cheeky wind up nosing how the fi... See more

Rated 5 out of 5 stars

Bought a Canondale Synapse 2 was worried about the very competitive price being too good to be true and relied on these reviews, so thought it was important to do the same. Bike arrived quickly well p... See more


Company details

  1. Sporting Goods Store

Written by the company

The Bike Shed is a chain of bicycle shops based in Exeter, Barnstaple and Crediton in Devon. Check out our Christmas Gift Ideas for Cyclists today! Stocking Trek, Specialized, Cube, Giant, Whyte and many more quality road, mountain, hybrid and electric...


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chris and the team at The Bike Shed in…

Chris and the team at The Bike Shed in Barnstaple are absolute diamonds! I popped in to buy a new bike and the service was top-notch.
I was ready to drop some bees and honey (money) on a quality bike, and Chris sorted me out with a proper beauty. No pony (nonsense) or pushy sales, just a bunch of geezers who really know their onions and helped me find the perfect ride.
It’s easily the dog’s dinner (the best) shop in town. If you’re looking for a new bicycle, get yourself down there and have a butcher's (look). Five stars, simple as!"

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great order, from deciding to delivery it took just a few days and that was through cycle to work.
Very well packed. Great comms. Delighted with my Cube e-bike

February 25, 2026
Rated 5 out of 5 stars

Happy customer

Pleased with the cycle helmet. Easy online ordering and collected on the day I specified with no problems.

February 20, 2026
Rated 1 out of 5 stars

Poor Experience

Supplied a clearly used ex-demo bike instead of a new one bought online for full price. Ignored my emails. Pretty shabby experience.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought a giant stance for my…

I recently bought a giant stance for my son. The service was excellent. On collecting the bike they took the time to set it up for my son. Talking him though each step and also how to maintain the bike.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

I have given 5 stars because

I have given 5 stars because, because they did what retailers are supposed to. They were help full, they answered my enquires promptly and the product was very good. What more can I say!

January 21, 2026
Rated 5 out of 5 stars

Excellent first time interaction

First time dealing with this business having moved to the area recently. Mot was arranged quickly, and when I had to go to London on the day of the mot they were very happy to let me leave the bike inside the night before. Being a Rocket iii Touring its a big unit and they managed to rearrange the workshop to accommodate it. 👍

EDIT. It is a The Bike Shed Waterlooville that I was referring to so my error 😎,

January 20, 2026
Unprompted review
The Bike Shed logo

Reply from The Bike Shed

Thanks for the review Karl, but I think you have the wrong business. You may mean our neighbours across the road - Union Road Moto Velo :)

Rated 5 out of 5 stars

New Bike Purchase…

I recently purchased a higher end bike and was amazed at the standard of service. The cycle arrived almost fully built and fully set up.
I'm intending to purchase an e-bike in the very near future and this will be my first call.

January 2, 2026
Rated 5 out of 5 stars

A port in a storm for needy cyclists!

I want to express my appreciation to Martin and colleague at The Bike Shed, Crediton, when they came to my assistance on Friday, Dec 19th.
My tyres were under-inflated for the ride on the A377 to Eggesford and back that I was embarking upon, and Martin helpfully used his pump to make my tyres rock hard, and to save my 26-mile timed training
ride which was successfully completed in ideal Christmas-time conditions. As it was my biggest ride
since recovering from a major cancer operation in December 2024, it was a significant occasion for me.
I had used my hand-pump when setting out, but it had proved ineffective on this occasion, unfortunately.
I bought my cycle, a Specialized Sirrus, from
The Bike Shed, Crediton, in August 2017, and I've been highly satisfied with it.
As I don't want to be caught out like this again,
I will be buying a new floor cycle pump from this branch very shortly!
Steven Hills, Dawlish, Devon

December 19, 2025
Unprompted review
Rated 4 out of 5 stars

The delivery was punctual

The delivery was punctual, and communication regarding the shipment was excellent. The products arrived in perfect condition.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy with the service, delivery and communication. Called a coupe for times and was easy to get a real person to talk to on both occasions and both times very pleasant and helpful.
Only one thing to mention, I purchased peddles as it was not mentioned online that peddles were included and received two pairs of peddles. I should have clarified! But website says no peddles unless stated they are included!

November 24, 2025
Rated 5 out of 5 stars

Fab service in the Exeter shop today

Fab service in the Exeter shop today! Friend needed a secure lock for mobility scooter- person serving us went above and beyond to ensure friend could work lock with their arthritic hands before we purchased it! Excellent service! Thank you ! Made our day!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch Experience

We bought a Whyte Elyte Evo RS from here and they went above and beyond for us delivering to our holiday destination setup tubeless with friendly updates throughout. The bike was a fantastic price and after straightening the bars, attaching the front wheel and adding pedals we were good to go. Even the delivery driver was ace helping us inside with the bike. Thanks to Seth and everyone else who sorted this for us.

October 29, 2025
Unprompted review

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