I’m very happy with the inner tube and the speedy service. When I’m next in Spain and need something for my bikes I’ll get it from you folks. Muchos gracias.
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Bike under warranty and a problems with a component...cycles uk are not interested in helping with this problem. They have had my back wheel for a month and just not interest and passed the problem ba... See more
Excellent service , delivery, product choice and price.
Wrote about the wrong company. These are probably great.
Company replied
Company details
Written by the company
En línea desde hace varios años, la web Bikeshop.es se ha ido convirtiendo rápidamente en una referencia en el mundo de la bicicleta en Internet. Teniendo por objetivo principal democratizar la práctica de la MTB, hemos apostado siempre por responder lo más rápida y eficazmente posible a la integralidad de la demanda de nuestra clientela. Gracias a nuestra selección de productos, cada vez más amplia y especializada, a nuestro Servicio de Atención al Cliente profesional y resolutivo, a nuestros reducidos plazos de entrega, la reputación de Bikeshop no para de aumentar. Presente en el mercado de la MTB, desde el Cross Country hasta el Descenso, pasando por el BMX, pero también en el mercado del ciclismo en carretera, nuestra tienda en línea ofrece una selección única de marcas y productos. A partir de ahora, gracias a la colaboración con SIGNA Sports y su filial Internetstores, Bikeshop aspira a ganarse una plaza preferencial en el universo del ciclismo en Europa.
Contact info
Germany
- www.bikeshop.es
4.3
Excellent
70K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Ha llegado defectuoso
Ha llegado defectuoso, os he mandado un email y no contestáis, parece que lo he comprado en un “chiringuito”
September 11, 2021
Reply from Bikeshop
Buenos días,
Le agradecemos su pedido y su evaluación.
Sinceramente lamentamos las molestias,
El servicio de reclamaciones está actualmente tratando su incidencia en cuanto tengamos una respuesta nos pondremos en contacto con usted por correo electrónico para brindarle una solución.
Deportivamente,
Sonia - Servicio de Atención al Cliente
¡Hasta pronto en Bikeshop!
Just the worst
Just the worst. Honestly, do not shop here. You cannot trust them. Zero customer service. Complicated returns process that takes over a month.
A shower of cxxxs
"Keep in mind" .... Ye need to get your processes in order. Well below standard and awful attitude from your agents.
September 3, 2021
Reply from Bikeshop
Buenas tardes,
Gracias por compartir su experiencia Bikeshop.
Su devolución ha llegado el día 01/09 a nuestros depósitos y hemos procedido al reembolso. Tenga en cuenta que las devoluciones y su reembolso pueden demorar entre 2/3 semanas desde que usted, entrega el paquete al transporte. A continuación debemos comprobar el estado de cada pedido cuando llega a nuestras instalaciones para garantizar que todos los productos se han devuelto en perfecto estado y poder proceder al reembolso. Gracias por su comprensión.
Su opinión es importante para nosotros y nos ayuda a mejorar.
Deportivamente,
Sonia - Servicio de Atención al Cliente
¡Hasta pronto en Bikeshop!
Very poor experience overall. Not trustworthy.
I really have no clue what's going on with this store. They never answer the phones, they never answer emails and the account log in never works!! I have been weeks trying to access my account to make and order and track a return, and track a current order I have with them. The staff may have a lot to deal with, but it's no excuse for a zero reply and zero customer service. Once this order is complete, I will never use this site again. This is my second poor experience with an online bike store in France. I have used many of the Germans stores before and they are just above everybody else. So I advise unless you cannot find it around the same price elsewhere,just avoid this store. If you have any questions or an issue, it will become a headache to reach them. No security, no trust in this place. Some of there description don't match the pictures of the products either. For example, maxxis max terra in the description, but the pic shows max grip. The always seem to be the only store with stock of certain items, maybe it because a lot of people avoid them.
When you pay, you are brought through 3 websites, bikeshop, probikeshop and finally payment to Dolphin France. Just a headache to deal with and obviously a tax dodging company.
I am 3 weeks into emails with them now, they have shut down their phones. When companies like this shut their phones, it's because the service is so poor they cannot deal with such large volumes of calls.
Google warns you of their probikeshop website being unsecured and not to enter personal data as it will be stolen by attackers. The whole payment system, the mixed up products descriptions, the dodgy websites, the complete lack of customer service...this is a very weird set up. AVOID AVOID AVOID.
Update:
4 weeks is the time they tell me for a refund. This is standard for them. I still can't log in to the account.
NO solution has been offered to me. And the refund time is not suitable for anyone.
August 23, 2021
Unprompted review
Reply from Bikeshop
Buenos días,
Gracias por compartir su experiencia Bikeshop.
Lamentamos que la solución adoptada para su caso no haya sido la más adecuada para usted.
Su opinión es importante para nosotros y nos ayuda a mejorar.
Deportivamente,
Servicio de atención al cliente
¡Hasta pronto en Bikeshop!
Good price and fast delivery
August 16, 2021
DON'T BUY FROM THIS SITE
DON'T BUY FROM THIS SITE. They send me a broken bicycle and once I contact them, they "cannot do anything about it".
August 11, 2021
Unprompted review
Reply from Bikeshop
Buenas tardes,
Le agradecemos su pedido y su evaluación.
Lamentamos sinceramente la inconveniencia que comparte con nosotros. No tenemos registrado ninguna reclamación sobre el pedido. Le informamos no tenemos cuenta cliente con el nombre Joel Reidarsson ni tampoco con el numero de pedido que usted ha puesto (no existe) Le recordamos que se puede poner en contacto con nosotros a contacto@bikeshop.es y ayudarle lo más rápido posible con su incidente.
Quedamos a su disposición.
Deportivamente,
Sonia - Servicio de Atención al Cliente
¡Hasta pronto en Bikeshop!
Bikeshop offers a great service BUT it…
Bikeshop offers a great service BUT it was impossible to contact SEUR in order to change delivery adress (nor en the phone neither on their website). I’ve lost long time trying to contact them. I believe Seur is offering a lousy service that is affecting your image.
August 9, 2021
Reply from Bikeshop
Buenos días,
Gracias por su pedido y por su calificación.
Le informamos que su pedido se envia a la dirección de entrega que usted ha puesto en su ficha cliente. Le recordamos que los datos se transfieren directamente desde su ficha, no se hace carga manual. Por favor, tenga a bien revisar la dirección de entrega antes de validar su próximo pedido. Esperamos haber aclarado cualquier malentendido.
Su opinión es importante para nosotros y nos ayuda a mejorar.
¡Hasta pronto en Bikeshop!
Sonia - Deportivamente,
Servicio de Atención al Cliente
The best mtb shop
July 27, 2021
Me encantoooo
July 19, 2021
All very good
July 13, 2021
Excellent shop
An amazing shop. There is almost anything than you expect and the service is excellent
May 21, 2021
Very satisfied with the service
Very satisfied with the service. The correct products were delivered and sent on time.
May 15, 2021
Very good service and quality product
April 26, 2021
Excellent service and prices
April 21, 2021
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