Biketart Reviews 8,383

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the service to be excellent, highlighting helpful and friendly staff who provided quick and efficient assistance. People frequently praised the fast delivery times, with some receiving their orders even sooner than expected. The packaging of products, especially bikes, was also a point of satisfaction for many, and some appreciated the competitive pricing. However, some people were dissatisfied with various aspects of their experience. Issues with incorrect items being dispatched were reported, and a few customers experienced significant delays in delivery, even when paying for expedited shipping. There were also complaints about poor communication regarding order status and dispatch times, with some concerns about the accuracy of stock information. A small number of customers also reported difficulties with returns and customer service when products were faulty or not fit for purpose.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the great... See more

Order

Consumers find order experiences to be ambiguous. While some customers report very fast delivery, with items... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers experienced super fast delivery,... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the great service, highlighting... See more

Customer service

People report ambiguous experiences with customer service. While some customers praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Purchased a new bike via Biketart and it was the best mountain bike online buying experience I have ever had. Michael was excellent from the start, excellent customer service. Went above and beyond,... See more

Rated 5 out of 5 stars

My second bike purchase from Biketart and once again amazing service. Dealt with an issue I had, once I had ordered, nobody's fault, and swiftly acted to keep my delivery date on track. Rapid turn... See more

Rated 5 out of 5 stars

My wife ordered a gift for me from Biketart, unfortunately, the wrong item was dispatched. Although there was some initial confusion over how to rectify the issue the customer service team (specifical... See more

Rated 5 out of 5 stars

I ordered a new bike from Biketart and their communication and service was fantastic. They got in contact soon after I ordered and asked for more information for suspension set up and bike buil... See more


Company details

  1. Bicycle Store

Information provided by various external sources

Biketart is an online and retail bike shop based in Canterbury, Kent. We focus on high-end bikes and stock brands including Santa Cruz, Ibis, Genesis, Banshee, Saracen and more. Formed in 2008 we have gained a reputation for stocking quality bikes, components, accessories and clothing and for our fast delivery. We are a fully independent rider-owned company. Our online store is complemented with a retail store where bikes and accessories can be viewed. We offer a full range of bike servicing and repairs at both our locations in Kent.


Contact info

3.3

Average

TrustScore 3.5 out of 5

8K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have bought several high end…

I have bought several high end components from Biketart and have found the team to be very helpful, friendly and efficient with all aspects of my purchased items. Rapid delivery with well packed products has been much appreciated. Many thanks & keep up the good work! 💨💨👍

February 28, 2022
Rated 5 out of 5 stars

Great service

Great service, great price, fast delivery. Purchased as Thule bike roof carrier. Had a few issues with assembly and range for support. They were very helpful. Great service.

February 28, 2022
Rated 5 out of 5 stars

Really good service...

Really good service even though I had to return the item for a refund. Would not hesitate to use Biketart again or recommend them to others 👍👌

February 25, 2022
Rated 5 out of 5 stars

service was first class,

Difficult to write a review of the tyres themselves, as you don't know how they perform till you've ridden them, I've not. The service and delivery was A1.

February 25, 2022
Rated 5 out of 5 stars

Very good service

I'd highly recommend Biketart, their customer service was excellent, prompt reply to a query on brake caliper compatibility. The calipers were very reasonably priced and delivered quickly.

February 24, 2022

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