Purchased a new bike via Biketart and it was the best mountain bike online buying experience I have ever had. Michael was excellent from the start, excellent customer service. Went above and beyond,... See more
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Review summary
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My second bike purchase from Biketart and once again amazing service. Dealt with an issue I had, once I had ordered, nobody's fault, and swiftly acted to keep my delivery date on track. Rapid turn... See more
My wife ordered a gift for me from Biketart, unfortunately, the wrong item was dispatched. Although there was some initial confusion over how to rectify the issue the customer service team (specifical... See more
I ordered a new bike from Biketart and their communication and service was fantastic. They got in contact soon after I ordered and asked for more information for suspension set up and bike buil... See more
Company details
Information provided by various external sources
Biketart is an online and retail bike shop based in Canterbury, Kent. We focus on high-end bikes and stock brands including Santa Cruz, Ibis, Genesis, Banshee, Saracen and more. Formed in 2008 we have gained a reputation for stocking quality bikes, components, accessories and clothing and for our fast delivery. We are a fully independent rider-owned company. Our online store is complemented with a retail store where bikes and accessories can be viewed. We offer a full range of bike servicing and repairs at both our locations in Kent.
Contact info
Unit 19 Barham Business Park, CT4 6DQ, Canterbury
- 01227 832582
- support@biketart.com
- www.biketart.com
3.3
Average
8K reviews
Hasn’t replied to negative reviews
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Cancelled my order without explanation.
Cancelled my order without explanation.
First and last time ordering from here.
September 6, 2022
Unprompted review
Found some shoes that I've been looking…
Found some shoes that I've been looking for...found them at a price that was a 3rd cheaper than anywhere else...only ordered yesterday and they're already on there way..
July 31, 2022
Unprompted review
Great bike shop
Great bike shop, knowledgeable staff and always happy to help. Good rides from the shop as well!
July 21, 2022
Unprompted review
Perfect
Excellent helmet, Bern Hudson small in sand. Great helmet, does exactly what it says and looks good. Brilliant price from Biketart and was informed when in stock. Quick no fuss delivery.
June 24, 2022
Unprompted review
Excellent customer service and top people
I recently made a purchase from Bike Tart for something I have wanted for a while.
They handled my sale thoughtfully, answered my many questions & were both professional & friendly.
BikeTart are giving great customer service and it’s very welcome!
Thanks a lot!
May 10, 2022
Unprompted review
I can't say that I'm overly impressed…
I can't say that I'm overly impressed with Biketart. I ordered some internal helmet pads as per description and what got delivered did not match said description at all. I put in a refund request and sent back this item at my expense. No option to offer me the correct pads. I've spent more on postage than what i paid for the item. Not good service at all!
April 22, 2022
Unprompted review
Superb service!
Been waiting for six months for a high end hardtail frame from another retailer and had no end of delays and frustrations. By fluke I found the item in stock at Biketart and 48hours later they'd confirmed the stock was genuine (this is a pretty rare frame) and had it safely shipped to me. Excellent customer service, thank you guys!
April 5, 2022
Unprompted review
Fast delivery
Fast delivery. Got a bike cassette couldn’t find anywhere. Got it delivered next next day. Thank you.
March 19, 2022
Unprompted review
Great price
Easy to order , fast delivery , very happy with my purchase , great price also will use again
March 11, 2022
Great service would order again
March 10, 2022
Honest people with helpful ambition
This company took the order and delivered the component I needed within four days.Most businesses these days take the money order the parts and become completely complacent to the customer needs keeping you waiting with no information on how long it will take .This company holds stock and deliveries what you need when you need it.
March 8, 2022
Very efficient
Very efficient, quick turnaround when wrong size ordered, would recommend.
March 4, 2022
First order from Biketart - impressed.
Looking for Zipp bars that were proving hard to find, but Biketart online stock showing them available. Called to check, availability was confirmed and order shipped promptly.
Good, friendly service - would be happy to use again.
March 3, 2022
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