We had no problems finding a ticket. We were greeted at the door of Store Studio by a security guard who inspected our ticket before we were allowed in. There was a closkroom and toilets immediately a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good clear advice and helpful subject suggestions for printing triptychs. Cherry encourages us with many different layouts, presentations, etc. What works and what doesn't work.
Company replied
Go every year ,great to meet up with friends ,incredible selection of whisky ,all in all a well organised great day out.simple to book and a date always in our calendar
Company replied
Terrible service and no tickets emailed for tonights concert. Take your money and dont send the tickets. Their 'bot says "will get back to you" closes the conversation without getting a reference. DO... See more
Company details
Written by the company
On Billetto you can sell tickets for your event, be it a concert, live music, course, theme party, school party, festival, dance event, sports event or something entirely different. Billetto is present in 13 European markets - start your ticket sales today.
Contact info
Dronningens Tværgade 9, 2. Sal, 1302, København K, Denmark
- +45 71 99 38 82
- support@billetto.com
- www.billetto.dk
4.4
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
wrong links for wallet
Fine to book but when I click through email to add to my apple wallet so I can easily access them for the booked event it takes me to the wrong event - on at the ICA
Bit annoying hopefully the email alone will work for the event
Later
Trustpilot said that Billeto did not recognise this problem so I went back to review and send screen shots. The link goes through properly now, so it has been fixed but instead of saying so., they asked me to waste my time. Not sure I like this
August 20, 2025
Unprompted review
Perfect solution for me
I went through a number of booking systems until I found Billetto. Only this solution gave me all the features I wanted. On some points you still can see that they are work in progress, but they put a lot of energy in their solution, and step by step it gets better and better.
August 6, 2025
Unprompted review
went ok no fussor messing about
went ok no fussor messing about
as a seemingly necessary evil
not so bad on the whole
July 30, 2025
Unprompted review
I'm sick of being asked for reviews
Stop asking me to review everything I do.
July 29, 2025
Unprompted review
Beware of added cost Ticket Reminder Gimmicks!
The general style of the purchase experience reminds me of most modern booking systems, Their is a definitive desire on Billetto's part to sell more products, like txt or email reminders for extra cost on top of the ticket, then when you click to opt out of these, Billetto uses the colour red, this promotes the idea that you have committed a wrong. These extra options in my opinion add up to a negative experience. This is my honest review.
July 21, 2025
Unprompted review
I had a great experience with Biletto
I had a great experience with Biletto - not only is the website clean and intuitive to use, but their customer service is fantastic! I had an issue with my bank, where I mistakenly got charged twice for the tickets I bought, and Biletto was very quick to help me solve the problem. I can definitely recommend them :)
July 14, 2025
Unprompted review
Reply from Billetto
Hi Agata,
Thank you so much for your kind words! 💛
We're really happy to hear that both our platform and support team made your experience a smooth one – and that we could help you quickly with your bank issue. You're always welcome back, and we’re here if you ever need us again!
All the best,
Team Billetto
Great and fast communication
Had great experience! Had some problem with my ticket order and I’ve received very quick and helpful response with useful information and great communication :)
A+
July 7, 2025
Unprompted review
Reply from Billetto
Hi Emilija,
Thank you so much for taking the time to leave such a lovely review!
We’re thrilled to hear that your experience with our support team was positive — and that we could help you quickly when you ran into trouble with your ticket order.
Your A+ rating truly means a lot to us! ⭐ Please don’t hesitate to reach out again if there’s ever anything else we can help with.
Wishing you a wonderful day ahead 🌷
Warm regards,
Team Billetto
Best service ever!
From my first call to the first video meeting I had both great help and great energy from the staff that helped me. Regardless of any of my questions, they helped me all the way thru and the setup was and is a success 👏
Using Billetto will absolutely elevate your ticket sales and I recommend them 7 days a week...
July 7, 2025
Unprompted review
Reply from Billetto
Dear Mikael,
Wow – thank you for the incredibly kind words and five-star review! ⭐️ It truly means a lot to hear that you had such a positive experience with us — from the first call to the successful setup of your event.
We're thrilled that you felt supported and energised throughout the process. That’s exactly the experience we aim to deliver for all organisers! 😊
If there’s ever anything else we can do to help elevate your event journey even further, just reach out – we’re here for you!
All the best,
Team Billetto
Super good experience!
June 28, 2025
Unprompted review
Reply from Billetto
Hi Katarina,
Thank you so much for your lovely review! 🌟
We’re so happy to hear you had a great experience with Billetto. We always strive to make the process simple and enjoyable, so knowing it worked well for you means a lot.
We look forward to seeing you again for more events and great moments.
Kind regards,
Team Billetto
One of the worse sales
You have to unpick to avoid future sales emails. I thought the law was u had to opt in to that stuff.
Personally I hate extra emails so I down vote for this.
Also loads of added extras that cost. Tick sale charge? What the fudge is that?
And pointless optional costs. It's like a realy bad airline.
Terrible.
June 28, 2025
Unprompted review
Reply from Billetto
Hi Dan,
Thank you for taking the time to share your feedback.
We're sorry to hear you were disappointed. Regarding marketing emails — you actually have the option to opt out during the purchase process, and if you choose not to receive emails, we won’t send any beyond your welcomne mail and order confirmation. You can also unsubscribe at any time using the link at the bottom of any email.
As for the fees: we aim to be transparent by clearly listing all charges before you complete your order. Some of these (like ticketing and optional extras) help cover platform and processing costs, but we understand your concerns and will continue working to make things as clear as possible.
Thank you again for your input — we genuinely appreciate it and take it seriously.
Wishing you a great day,
Team Billetto
£1.80 for a text message notification…
£1.80 for a text message notification and no back button. Sharp. Shall avoid in future
June 28, 2025
Unprompted review
Reply from Billetto
Hi Rupert,
Thanks for taking the time to leave your feedback.
The SMS confirmation is an optional add-on we offer for convenience, allowing tickets to be delivered directly via text. It’s entirely up to each customer whether they wish to use it — all tickets and confirmations are always sent by email at no extra cost.
We’re sorry to hear the experience wasn’t smooth and we’ll definitely take your comments about the navigation into account. Your input helps us improve.
If there’s anything else we can do or clarify, you’re always welcome to reach out.
Wishing you a great day,
Team Billetto
Björn is always very helpful and…
Björn is always very helpful and professional.
June 20, 2025
Unprompted review
Reply from Billetto
Hi Chris,
Thank you so much for your kind words!
We’re lucky to have Björn on our team – and it’s great to know his support made a positive difference for you. Feedback like yours truly means a lot to us.
We’re always here if you need anything in the future.
Kind regards,
Team Billetto
Awful service
Awful service, pop ups constantly and felt like i was being scammed honestly. Horrible experience
June 16, 2025
Unprompted review
Reply from Billetto
Hi Vincent,
Thanks for your feedback — and we’re really sorry to hear that your experience felt so frustrating.
We’d love to understand more about what went wrong. Could you let us know which pop-ups you encountered, or what in particular made it feel like a scam? That’s certainly not the experience we want anyone to have, and your input would really help us improve.
You're always welcome to contact us directly at support@billetto.com — we’re here and happy to help 💙
Best regards,
Team Billetto
It was fine
It was fine. Glad to be notified about some concerts that I did not know about.
June 11, 2025
Unprompted review
Reply from Billetto
Hi Steven,
Thanks for your review – we’re happy to hear you discovered some great concerts through us! 🎶
If there’s anything we could improve to make your experience feel like a full 5 stars next time, we’d really appreciate hearing your thoughts.
Best regards
Team Billetto
Help will tickets reschedule
Fast, polite and helpfull answer ! so 5 stars 🤩 for me
June 4, 2025
Unprompted review
Reply from Billetto
Hi Lucia,
Thank you so much for your kind words! 💫
We’re happy to hear that you received fast and helpful support – we always strive to deliver just that.
So glad everything worked out smoothly – and we look forward to helping you again anytime!
Kind regards,
Team Billetto
I’m really satisfied with customer service …
I’m really satisfied with customer service ! Booking was super easy, and I got my tickets instantly. Everything went smoothly—great service and a stress-free experience! really appericated kathrine help❤️
June 4, 2025
Unprompted review
Reply from Billetto
Dear Spana,
Thank you so much for your kind words – and for taking the time to share your experience ❤️
We're so happy to hear everything went smoothly and that you appreciated the support along the way. We will send your kind words to Kathrine!
Wishing you a fantastic day 🌸
Best regards,
Team Billetto
Fees too high
Seem like they want to charge for everything - text messages, reminders...etc. The fee for booking also is way to high £3.30 is not great.
May 27, 2025
Unprompted review
Reply from Billetto
Hi Kalpesh,
Thanks for your feedback — we completely understand your concern about fees.
The booking fee helps us maintain the platform and provide support to both organisers and ticket buyers. As for things like SMS tickets and reminders, those are entirely optional and can be deselected during checkout — they’re there for users who find them helpful, but you’re never required to use them.
That said, we know how important it is to keep costs down and make everything feel fair, and we’ll continue working on that.
Best regards,
Team Billetto
Very quick response and issue was…
Very quick response and issue was resolved immediately!
May 22, 2025
Unprompted review
Reply from Billetto
Dear Juliet,
Thank you for your lovely review! We're so pleased we could help you quickly and resolve your issue right away 🙌
Have a wonderful day 🌸
Best regards,
Team Billetto
I just find it so easy and smooth.
May 15, 2025
Unprompted review
Reply from Billetto
Hi Patrik,
Thanks so much for your kind words! We’re really happy to hear you found the experience easy and smooth 🌟
Have a great day!
Best regards
Team Billetto
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.