I've been a member of Bingo Diamond and sister sites for a while now and have written reviews before giving nothing but praise. But since changes have been made to lowering promotions, activation... See more
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See what reviewers are saying
Joined this site yesterday, deposited a small amount of money and walked away with a big win, wasn’t sure how long process time takes for a withdrawal so I started a live chat with Teresa and she assu... See more
Company replied
Thieves won £230 gave £30 back stay clear scammers thieves taking winnings of people hopefully will go bankrupt very soon because there terms and conditions are not worth the paper there written on.... See more
Company replied
Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited m... See more
Company replied
Company details
Bingo Diamond
Written by the company
- Bingo Diamond brings you fun online bingo and casino games straight to you in the comfort of your own home! With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Bingo Diamond, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@bingodiamond.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@bingodiamond.com
- www.bingodiamond.com
3.9
Great
821 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great and brilliant services from…
Great and brilliant services from Teresa she sorted me out and updated me with all details shout out to PATRICK as well he updated me and assured me of my request beautiful team ✌️
September 25, 2023
Unprompted review
Reply from Bingo Diamond
Hi Ričardas,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Teresa.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Love these sites all agents very…
Love these sites all agents very helpful spoke to Patrick today and resolved instantly 😀
September 26, 2023
Unprompted review
Reply from Bingo Diamond
Thanks for the great review, Amanda!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Teresa who I asked about my 15 free…
Teresa who I asked about my 15 free spins answered me immediately and I got my spins right away. Excellent customer service. Thankyou Teresa x
September 25, 2023
Unprompted review
Reply from Bingo Diamond
Hi Carly,
Thank you for your positive review of our site. We are glad to hear that you found Teresa very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
My free 75 spins were nor added to my…
My free 75 spins were nor added to my account, I got in contact with diamond and spoke to a girl called Rachel she was very help and sorted this out for me strat away great service
September 24, 2023
Unprompted review
Reply from Bingo Diamond
Thanks for the great review, Stephanie!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Patrick was very helpful
Patrick was very helpful, i was lucky enough to have a good win and after dending documents to verify my account Patrick reassured me that all was well and answered all of my questions and gave me confidence in this great casino site. Thanks again Patrick. My favourite site by far.
September 18, 2023
Unprompted review
Reply from Bingo Diamond
Hi Lauren,
Thank you for your positive review of our site. We are glad to hear that you found Patrick very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
As I said earlier
As I said earlier
No hope
Tried again
Stupid me
No chance matey
As I reply as dont know how to do it
So I know no always win. But never win? Done more than 8 deposits few offers but no win ,not even small, no bonus triggered
👍
September 3, 2023
Unprompted review
Reply from Bingo Diamond
Hi Teresa,
Thank you for your review.
I am sorry to see that you have had a negative experience with us but am a little unclear as to what this was. We have reached out to you privately in order to gain some more information regarding this matter.
Kind regards,
Bingo Diamond
Signed up and bonus didn't go on so…
Signed up and bonus didn't go on so went on to chat to savannah and it was sorted in minutes, brilliant service.
I had to go through to chat again and spoke to Patrick and he was great as well, I have only good experience of the live chat.
September 2, 2023
Unprompted review
Reply from Bingo Diamond
Hi Lucy,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
The customer service man Andrew dealt…
The customer service man Andrew dealt with my issues within minutes he was very helpful
August 30, 2023
Unprompted review
Reply from Bingo Diamond
Thanks for the great review, Joanne!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Teresa was extremely helpful in the…
Teresa was extremely helpful in the customer service chat. Great service
August 29, 2023
Unprompted review
Reply from Bingo Diamond
Hi Dylan,
Thank you for leaving us a review!
Customer support is really important to us and as you can see from our Trust Pilot rating when compared to other online bingo providers and gaming sites we do come out on top in most areas and it’s something we are very proud of.
Our team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. If you should have any queries, we are available 24/7 to assist you via live chat and email.
Regards,
Bingo Diamond
Teresa thanks for your helpful
Teresa thanks for your helpful, and fast response . Fab customer service and great site . Best of the bunch in my eyes
August 28, 2023
Unprompted review
Reply from Bingo Diamond
Thanks for the great review, Tim!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Spoke with Chat Agent Amanda who was…
Spoke with Chat Agent Amanda who was very quick with responding to my welcome bonus query.
August 28, 2023
Unprompted review
Reply from Bingo Diamond
Hi Kirsty,
Thank you for leaving us a review!
Customer support is really important to us and as you can see from our Trust Pilot rating when compared to other online bingo providers and gaming sites we do come out on top in most areas and it’s something we are very proud of.
Our team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. If you should have any queries, we are available 24/7 to assist you via live chat and email.
Regards,
Bingo Diamond
Rachel was really helpful and quick…
Rachel was really helpful and quick with her responses
August 27, 2023
Unprompted review
Reply from Bingo Diamond
Thanks for the great review, Zoe!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
This company is a clear con
This company is a clear con .
You deposit money and get a bonus of £30 , of that £20 is a bingo playing bonus . But hey after 48 hrs it’s expired , meaning if you win £50 or a £100 or more you cannot withdraw it , so along with the bonus the winnings are also lost in the 48hrs . What an absolute con. Avoid this site and the dodgy bonus .
For the record your company did not reach out to me . I’m referring my complaint to gambling commission
August 26, 2023
Unprompted review
Reply from Bingo Diamond
Hi Tariq,
Thank you as always for your review.
Unlike some other bingo sites, our players are regularly rewarded with both Casino & Bingo Bonus’. These rewards are subject to a straightforward 48hr play period as well as wagering requirement. We do not require players to deposit additional funds in order to claim their bonus as cash. Bonus funds can then be automatically converted to real cash by players using the bonus and meeting the wagering requirement.
Our support team has reached out to you privately to assist you on how you can get more bang for your buck when playing in future.
Regards,
Bingo Diamond
Amazing, don’t read bad reviews!!
Joined this site yesterday, deposited a small amount of money and walked away with a big win, wasn’t sure how long process time takes for a withdrawal so I started a live chat with Teresa and she assures me that it will drop in my bank today after 18:30! super fast response time, great communication from the live chat team! Will be back again to play definitely one of the best out there!
August 19, 2023
Unprompted review
Reply from Bingo Diamond
Thanks for the great review, Kaitlen!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
I had a query and James responded very…
I had a query and James responded very quickly and professionally I’m very happy with the service James provided.
August 18, 2023
Unprompted review
Reply from Bingo Diamond
Hi Isabel,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with James.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Teresa was ever so helpful with my…
Teresa was ever so helpful with my query and solved my issue very quickly, Thank you Teresa.
August 14, 2023
Unprompted review
Reply from Bingo Diamond
Hi Margaret,
Thank you for your positive review of our site. We are glad to hear that you found Teresa very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Top notch customer service from ah chap…
Top notch customer service from ah chap named Patrick 👌
August 3, 2023
Unprompted review
Reply from Bingo Diamond
Thanks for the great review, Delby!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Good range of games and good support
Good range of games and good support, dealt with Andrew, who could not have been any better!
July 25, 2023
Unprompted review
Reply from Bingo Diamond
Hi Marc,
Thank you for your positive review of our site. We are glad to hear that you found Andrew very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Teresa sorted my problem out very…
Teresa sorted my problem out very quickly most appreciated 👍
July 25, 2023
Unprompted review
Reply from Bingo Diamond
Hi Ann,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Teresa.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
This as got to be the worst site out…
This as got to be the worst site out there, absolute shocking payout, not worth risking wasting your money on
July 20, 2023
Unprompted review
Reply from Bingo Diamond
Hi Anita,
We're also sorry to hear you haven't had much luck with the games recently, as we hope you can understand this is not something we can influence as the outcomes of all our games are completely random and our games are reviewed regularly for randomness by an independent body.
We are always happy to review your gameplay, and if possible, offer some advice as to how you can get more bang for your buck and prolong your play without the need for additional deposits, we have reached out privately to you for your account details so we can look further for you.
Regards,
Bingo Diamond
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