I've been a member of Bingo Diamond and sister sites for a while now and have written reviews before giving nothing but praise. But since changes have been made to lowering promotions, activation... See more
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See what reviewers are saying
Joined this site yesterday, deposited a small amount of money and walked away with a big win, wasn’t sure how long process time takes for a withdrawal so I started a live chat with Teresa and she assu... See more
Company replied
Thieves won £230 gave £30 back stay clear scammers thieves taking winnings of people hopefully will go bankrupt very soon because there terms and conditions are not worth the paper there written on.... See more
Company replied
Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited m... See more
Company replied
Company details
Bingo Diamond
Written by the company
- Bingo Diamond brings you fun online bingo and casino games straight to you in the comfort of your own home! With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Bingo Diamond, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@bingodiamond.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@bingodiamond.com
- www.bingodiamond.com
3.9
Great
821 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Teresa dealt with my query quickly had…
Teresa dealt with my query quickly had extremely great manners was a very pleasant experience
January 18, 2024
Unprompted review
Reply from Bingo Diamond
Hi Pammy,
Thank you for your positive review of our site. We are glad to hear that you found Teresa very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
I have been playing for just under a…
I have been playing for just under a year here and there, they never had a problem taking money and withdrawing small amounts of money for example 150, 50, 120 etc but yesterday I won over 900 pound (separately) and now all of a sudden are asking me for my proof of ID AND ADDRESS etc and have blocked me from playing until they verify my ID, which by the looks of the reviews will probably be a problem for them. I’m fuming as I actually enjoyed playing bingo diamond and never had a problem with them before until now. If it doesn’t get sorted I will definitely be taking it further as that is a large amount of money and I have kids to feed
January 16, 2024
Unprompted review
Reply from Bingo Diamond
Hi Vana,
Thank you for taking the time to share your recent experience with us, and we sincerely apologize for any frustration this may have caused. We understand the importance of a smooth gaming experience, especially when it comes to significant winnings.
We regret any inconvenience caused by the sudden request for proof of ID and address verification. Your security and the integrity of our platform are of utmost importance, and periodic identity checks are part of our commitment to maintaining a secure gaming environment.
We appreciate your understanding and cooperation during this process and we are glad to see that this has been already resolved for you. If you have any further concerns or if there's anything specific you'd like to discuss, please feel free to reach out to our customer support team. We are here to assist you and ensure a positive gaming experience.
Thank you for your patience and understanding.
Best regards,
Bingo Diamond
Great range of games and customer…
Great range of games and customer service is excellent Patrick especially
January 12, 2024
Unprompted review
Reply from Bingo Diamond
Thanks for the great review, Jacqui!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Patrick was extremely helpful and very…
Patrick was extremely helpful and very polite.
January 9, 2024
Unprompted review
Reply from Bingo Diamond
Hi Jason,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Patrick.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Excellent customer service
Have just joined this site, and was having trouble accessing my new members bonuses.
5 minutes with the extremely helpful and professional Amanda, and I was in.
If only all customer service was this accessible and friendly. 5/5
January 1, 2024
Unprompted review
Reply from Bingo Diamond
Hi James,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Great site and always helpful thanks…
Great site and always helpful thanks Rachel
December 27, 2023
Unprompted review
Reply from Bingo Diamond
Hi Christina,
Thank you for your positive review of our site. We are glad to hear that you found Rachel very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
They are very helpful in the help…
They are very helpful in the help department
December 20, 2023
Unprompted review
Reply from Bingo Diamond
Hi David,
Thank you for taking the time to share your positive experience with our help department! We're thrilled to hear that you found our team to be very helpful.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure you have a smooth and enjoyable experience.
Thank you for choosing Bingo Diamond. We appreciate your support!
Best regards,
Bingo Diamond team
Im 50 50 if i should just stop playing them wered my questions fast but they…
Answered my questions fast but they have put a limit on how much I can deposit a week between 3 apps witch is only £80 when they set it they never looked to see what or if I was losing money so if I deposit money and withdraw the same amount it comes of the limit set
December 18, 2023
Unprompted review
Reply from Bingo Diamond
Hi Norman,
Thank you for taking the time to share your feedback with us. We appreciate your acknowledgment of our quick response to your questions.
Regarding the deposit limit across our three apps, we understand that limitations can impact the user experience. Our intention behind such limits is to promote responsible gaming and ensure the well-being of our players. However, we value your perspective, and I assure you that your feedback will be considered as we review our policies.
If you have any specific concerns or if there's anything else you'd like to discuss, please feel free to reach out. We're here to ensure that your experience with us is both enjoyable and responsible.
Thank you for choosing Bingo Diamond. We appreciate your understanding.
Best regards,
Bingo Diamond team
I would like to thank Teresa for her…
I would like to thank Teresa for her swift reply regarding my withdrawal request, although I am yet to receive it.. I'm sure Teresa will sort it forme ASAP 🙂 hope you all have a very merry Christmas
November 29, 2023
Unprompted review
Reply from Bingo Diamond
Hello,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Teresa.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
He is an ok person
November 27, 2023
Unprompted review
Reply from Bingo Diamond
Hi Ionita,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Theresa was very helpful
November 23, 2023
Unprompted review
Reply from Bingo Diamond
Hi Yvone,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Theresa.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Teresa was a big help on chat during my…
Teresa was a big help on chat during my questions about how withdrawals work 👍
November 15, 2023
Unprompted review
Reply from Bingo Diamond
Hi Gary,
Thank you for your positive review of our site. We are glad to hear that you found Teresa very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
ReallReally enjoy playing your games and yes…
Really enjoy playing your games and yes I have actually won a nice amount fast response to chat nice cheerful admin give a go and hopefully you will be lucky
November 6, 2023
Unprompted review
Reply from Bingo Diamond
Hi Sharon,
Thank you for your positive review of our site. We're glad you had such a good experience with us.
Customer support is really important to us and as you can see from our Trust Pilot rating when compared to other online bingo providers and gaming sites we do come out on top in most areas and it’s something we are very proud of.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. If you should have any queries, our Support Team is available 24/7 to assist you via live chat and email.
Regards,
Bingo Diamond
Patrick has put my mind at rest and…
Patrick has put my mind at rest and sorted out a glitch to do with My old email account. I have had a wonderful experience on this site and recommend it to anyone! Fast withdrawals and lots of choice for games and a good return! Bingo Diamond is the best 💎 thank you Patrick and your team x
October 20, 2023
Unprompted review
Reply from Bingo Diamond
Hi Valerie,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Savannah and Patrick both so helpful…
Savannah and Patrick both so helpful and quick to respond great customer service 🙂
October 16, 2023
Unprompted review
Reply from Bingo Diamond
Hi Jack,
Thank you for your positive review of our site.
We are glad to hear that you found Patrick very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Teresa was very very helpful and sorted…
Teresa was very very helpful and sorted my query very quickly thankyou
October 9, 2023
Unprompted review
Reply from Bingo Diamond
Hi Tyler,
Thank you for your great feedback!!
Customer Service is hugely important to us as you know. Please feel free to contact our team any time and we would be happy to help again.
Kind regards,
Bingo Diamond
I really love there sister sis had many…
I really love there sister sis had many hours off fun a good luck fortune......
But when it comes to wager your bingo bonus it's faulty and only gave me half my winnings
I do believe in great welcome offers and farenes
I tried to challenge the customer service about my issue
When it says Tamtamwinwin won 22,82p on 1 line I expect to win that amount and not half...
October 7, 2023
Unprompted review
Reply from Bingo Diamond
Hi Tammy,
Thank you for taking the time to leave a review. We appreciate your feedback and will use it in improving our services moving forward. We are sorry to read that you experienced some confusion regarding one of the games you played with us and are happy to investigate this further on your behalf.
We hope you can understand that the games are not something we can influence as the outcomes of all our games are completely random and our games are reviewed regularly for randomness by an independent body.
We have reached out privately to you for your account details so we can look further for you.
Kind regards,
Bingo Diamond
TERESA Was very nice and extremely…
TERESA Was very nice and extremely helpful
October 5, 2023
Unprompted review
Reply from Bingo Diamond
Dear Customer,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Andrew was very helpful and polite x
October 3, 2023
Unprompted review
Reply from Bingo Diamond
Hi Linda,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Andrew.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Excellent quick and efficient service
Excellent quick and efficient service. Shout out to Andrew... brilliant app too.
September 29, 2023
Unprompted review
Reply from Bingo Diamond
Hi Linda,
Thank you for your positive review of our site. We are glad to hear that you found Andrew very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
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