I've been a member of Bingo Diamond and sister sites for a while now and have written reviews before giving nothing but praise. But since changes have been made to lowering promotions, activation... See more
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See what reviewers are saying
Joined this site yesterday, deposited a small amount of money and walked away with a big win, wasn’t sure how long process time takes for a withdrawal so I started a live chat with Teresa and she assu... See more
Company replied
Thieves won £230 gave £30 back stay clear scammers thieves taking winnings of people hopefully will go bankrupt very soon because there terms and conditions are not worth the paper there written on.... See more
Company replied
Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited m... See more
Company replied
Company details
Bingo Diamond
Written by the company
- Bingo Diamond brings you fun online bingo and casino games straight to you in the comfort of your own home! With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Bingo Diamond, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@bingodiamond.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@bingodiamond.com
- www.bingodiamond.com
3.9
Great
821 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spoke with Paul fast response sorted my…
Spoke with Paul fast response sorted my proble straight away 10/10
March 18, 2024
Unprompted review
Reply from Bingo Diamond
Dear Customer,
Thank you for your positive review of our site. We are glad to hear that you found Paul very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Great choice of games and Paul on chat…
Great choice of games and Paul on chat was brilliant no messing around just told me what I wanted to know. Withdrawals are good just take little longer to process when it money wallet method
March 18, 2024
Unprompted review
Reply from Bingo Diamond
Hi Melissa,
Thank you for your positive review of our site. We are glad to hear that you found Paul very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Dear Broadway.......
Why can't you run all your sites like this, amazing. Being able to see your REAL/BONUS balance in *almost* realtime is a great feature.
Good selection of slots, nice signup bonus, friendly customer service, "thanks Andrew and Rachel", what's not to like!
March 18, 2024
Unprompted review
Reply from Bingo Diamond
Hi Peter,
Thank you for your positive review of our site.
We will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Fantastic quick reply and very helpful…
Fantastic quick reply and very helpful Patrick in customer service was very helpful
March 15, 2024
Unprompted review
Reply from Bingo Diamond
Hi Jane,
Thanks for the great review!
Our team will continue to work hard to ensure you always have the best experience possible.
Kind regards,
Bingo Diamond
Refusing to give me my 800 pound…
Refusing to give me my 800 pound winnings without I’d but will still let me deposit and play I will be taking this to the gambling commission
Youve already told me you havs electronically age verified Me so why can't you do the same for identification give me my winnings! Also lied and said you have closed the account so I can not deposit lies I closed the account and have yhe chat log to prove! Email Com
Username adhux777 this is my partners treat pilot
March 3, 2024
Unprompted review
Reply from Bingo Diamond
Hi Stacey,
Thank you as always for your feedback, we do use the feedback gathered here to drive change internally.
I'm sorry to hear that you are experiencing a delay in receiving your withdrawal. In limited circumstances, withdrawals may be delayed, but only in instances where regulatory checks are required to verify a customer’s details.
We would be happy to look into this for you and see if there anything we can do to improve our service and your experience of the site.
Kind regards,
Bingo Diamond
Very helpful delt with my issue Very…
Very helpful delt with my issue Very quickly thank you
March 9, 2024
Unprompted review
Reply from Bingo Diamond
Thanks for the great review, Georgia!!
Our Customer Service team is available on Live Chat 24/7 should you ever need us again.
Regards,
Bingo Diamond
Spoke to a lovely gentleman called…
Spoke to a lovely gentleman called Patrick, he helped resolved my issue straight away. Fab site and amazing customer service
March 6, 2024
Unprompted review
Reply from Bingo Diamond
Hi Samantha,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Patrick.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Teresa answered my question with speed…
Teresa answered my question with speed and explanations.
March 4, 2024
Unprompted review
Reply from Bingo Diamond
Hi Grannycaz,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Amazing customer service
Went on live chat regarding my welcome bonus. I was helped and probleusolved with no fuss. Amazing no nonsense rapid customer service.
March 3, 2024
Unprompted review
Reply from Bingo Diamond
Thanks for the great review, Willow!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Great site
Andrew on live chat was very helpful,great bingo site,will tell friends about it,thanks.
March 1, 2024
Unprompted review
Reply from Bingo Diamond
Hi Sean,
Thank you for your positive review of our site. We are glad to hear that you found Andrew very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Paul sorted my problem in mins and very…
Paul sorted my problem in mins and very polite
February 28, 2024
Unprompted review
Reply from Bingo Diamond
Hi Karen,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
The assistant on live chat was…
The assistant on live chat was absolutely brilliant in helping me navigate my way through the site
February 18, 2024
Unprompted review
Reply from Bingo Diamond
Hi Lauren,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Amanda was great and quick 😀
February 17, 2024
Unprompted review
Reply from Bingo Diamond
Hi Justin,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Catalina was very helpful and very…
Catalina was very helpful and very quick with her response
February 2, 2024
Unprompted review
Reply from Bingo Diamond
Hi Rita,
Thank you for your positive review of our site. We are glad to hear that you found Catalina very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Teresa was very helpful
Thank you Teresa. You answered everything I wanted to know
January 29, 2024
Unprompted review
Reply from Bingo Diamond
Hi Kristie,
Thank you for your positive review!
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Terrisa very helpful
January 28, 2024
Unprompted review
Reply from Bingo Diamond
Hi Jamie,
Thank you for your positive review of our site. We are glad to hear that you found Terrisa very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Very understanding and fast response
January 23, 2024
Unprompted review
Reply from Bingo Diamond
Hi Nicola,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Only one star so I can leave a review
Only one star so I can leave a review. Should be zero. Opened an account deposited £1250 withdrew £1715. They say on their website same day withdrawals . I am still waiting 4 days later, and they have put a block on processing my withdrawals until verification process complete. I sent all required documents within 10 mins of being asked. Shock horror hours later account still not verified. Stay clear. If I don't receive my funds I will be taking legal action !!!?
Update it seems it took this review to move things in the right direction . Money shown as paid out I will awaiting it landing in my account.
I will re rate as 3 for a fairly swift response.
January 22, 2024
Unprompted review
Reply from Bingo Diamond
Dear James,
I hope this message finds you well. Firstly, I want to express our sincere apologies for the delays and inconvenience you've encountered in the withdrawal and verification process.
We understand the frustration you must be feeling, and we genuinely apologize for any impact this has had on your experience with us. Please rest assured that we take your concerns seriously, and we are actively addressing the situation.
Our team is committed to verifying accounts as swiftly as possible, and we appreciate your prompt submission of the required documents.
We acknowledge the importance of timely withdrawals and want to assure you that we are taking immediate action to resolve this matter. If there are any further details you'd like to share or if you have specific concerns, please reach out to our customer support team.
Best regards,
Bingo Diamond team
Customer service were excellent and…
Customer service were excellent and very efficient sorting my inquiry out
January 22, 2024
Unprompted review
Reply from Bingo Diamond
Thanks for the great review, Mr J Bentley!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
PATRICK
Wonderful experience and customer service is spot on. Recommended thanks to PATRICK
January 20, 2024
Unprompted review
Reply from Bingo Diamond
Hi Don,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
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