I've been a member of Bingo Diamond and sister sites for a while now and have written reviews before giving nothing but praise. But since changes have been made to lowering promotions, activation... See more
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See what reviewers are saying
Joined this site yesterday, deposited a small amount of money and walked away with a big win, wasn’t sure how long process time takes for a withdrawal so I started a live chat with Teresa and she assu... See more
Company replied
Thieves won £230 gave £30 back stay clear scammers thieves taking winnings of people hopefully will go bankrupt very soon because there terms and conditions are not worth the paper there written on.... See more
Company replied
Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited m... See more
Company replied
Company details
Bingo Diamond
Written by the company
- Bingo Diamond brings you fun online bingo and casino games straight to you in the comfort of your own home! With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Bingo Diamond, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@bingodiamond.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@bingodiamond.com
- www.bingodiamond.com
3.9
Great
821 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Not good.
Allow you to deposit and deposit but when it comes to withdrawing .. impossible!! Especially when you've had the account for a year plus.
June 15, 2024
Unprompted review
Reply from Bingo Diamond
Dear Rena,
Thank you for sharing your feedback with us. We're sorry to hear that you've had difficulties with withdrawing funds. We understand how frustrating this can be, especially after being a loyal customer for over a year.
Could you please provide us with more details about the issue you're experiencing? This will help us better understand the problem and find a solution for you. Our customer support team is ready and happy to assist you. Please reach out to us directly so we can resolve this for you as quickly as possible.
Thank you for your patience and understanding.
Best regards,
Bingo Diamond
Patrick was excellent very good service…
Patrick was excellent very good service
Fast and efficient thanks again for your help
June 11, 2024
Unprompted review
Reply from Bingo Diamond
Hi Nasir,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
Reply from Bingo Diamond
Hi Matthew,
Thank you for your great review!
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
I joined this site last week
I joined this site last week, and so far so good, I only ever deposit £10 and see how far it gets and it got far,,,, had a couple of small but decent wins from this £10 😁 the slots on this site seem a lot fairer than others lately,,, virgin , William hill , party casino £10 last 10 min,,,, contacted customer service about my first withdrawal spoke a lovely lady called Theresa , very helpful solved the problem immediately and money was in the bank, I think this may be a regular site for myself, oh and have some brilliant bonuses and wagering really does turn into cash ,,, good fun site which is exactly what I’ve been looking for 👍👍👍
May 29, 2024
Unprompted review
Reply from Bingo Diamond
Hi Ann Marie,
Thank you for your great review!
We are glad to hear that you enjoyed speaking with Teresa.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Very kind and helpful quick response…
Very kind and helpful quick response time thank you
May 29, 2024
Unprompted review
Reply from Bingo Diamond
Hi Melissa,
Thanks for the great review!
We are always ready to assist you via our 247 Live Chat should you need us again. We hope you continue to enjoy our site.
Kind regards,
Bingo Diamond
Good service was very quick at…
Good service was very quick at resolving my problem
May 14, 2024
Unprompted review
Reply from Bingo Diamond
Hi Rachel,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
Went into live chat
Went into live chat
Problem answered very quickly
Patrick was brilliant
May 13, 2024
Unprompted review
Reply from Bingo Diamond
Hi Mackie,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
Thankyou Andrew for sorting my problem…
Thankyou Andrew for sorting my problem straightaway.
May 13, 2024
Unprompted review
Reply from Bingo Diamond
Hi Sandie,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
Amanda was really helpful and friendly…
Amanda was really helpful and friendly answering my questions today, her service is amazing 😊 thanks Amanda
May 12, 2024
Unprompted review
Reply from Bingo Diamond
Hi Claire,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
Awful gaming experience
Awful gaming experience. It appears that bots are winning.
I will be asking for a subject access request to to ascertain how many supposed account have high balances.
The same players continue to win on repeat and on a loop.
This is not a fair gaming site.
May 7, 2024
Unprompted review
Reply from Bingo Diamond
Hi Graham,
Thanks for taking the time to share your feedback with us. We're really sorry to hear that you're not having the experience you hoped for. We take fairness and transparency very seriously, and we understand how frustrating it can be when things feel off.
Regarding your concern about bots winning, I want to assure you that we have strict measures in place to prevent any unfair advantages.
If you have any further questions or concerns, feel free to drop us a message anytime. We're here to ensure you have a positive gaming experience.
Best regards,
Bingo Diamond
Teresa is very efficient at answering…
Teresa is very efficient at answering questions in a kind and friendly manner. I was reassured by Teresa very quickly and the uplifting message she always gives at the end of chats makes me smile.
Thank you
Teresa
May 1, 2024
Unprompted review
Reply from Bingo Diamond
Hi Lena,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
Amanda
Amanda, has been efficient, polite and seems a very happy person!
Thankyou for your amazing customer service!
Couldn’t fault a thing, hence the 5*
April 29, 2024
Unprompted review
Reply from Bingo Diamond
Hi Abi,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
They was paying my winning into my bank…
They was paying my winning into my bank account. Then close my account down. And told me so show them I d so I did all that but still want put my winning into my account disgusting was gambling site ever I gave then how many times my I'd banks address still not given my winning
April 23, 2024
Unprompted review
Reply from Bingo Diamond
Hi Rachel,
Thank you as always for your feedback, we do use the feedback gathered here to drive change internally.
I'm sorry to hear that you are experiencing a delay in receiving your withdrawal. In limited circumstances, withdrawals may be delayed, but only in instances where regulatory checks are required to verify a customer’s details.
We would be happy to look into this for you and see if there anything we can do to improve our service and your experience of the site.
Kind regards,
Bingo Diamond
Hello,I'm contacting you about winnings…
Hello,I'm contacting you about winnings on 14/4/24
I have not recieved them ,
Yours
T Norman
April 14, 2024
Unprompted review
Reply from Bingo Diamond
Hi Tracy,
Thank you for reaching out to us regarding your winnings from 14/4/24.
At Bingo Diamond, we hold ourselves to the highest standards of service, and we are sorry that we couldn't meet your expectations.
We have contacted you privately now and our 24/7 Support team will be happy to assist if you need any further help.
Best regards,
Bingo Diamond
[;haed on this site for a long time
[;haed on this site for a long time. the longer you play the less you win. if you win when you first play withdraw and run, would not recommend this site to anyone,i wish you all lick but please do not get sucked in its a complete con
April 12, 2023
Unprompted review
Reply from Bingo Diamond
Hi Jane,
We appreciate your feedback and are sorry to hear about your experience. We assure you that our website operates fairly and transparently, with random selection mechanisms ensuring all players have an equal chance of winning.
We understand your frustration and are committed to continually improving our services. If you have any specific concerns, please don't hesitate to reach out to our support team, and we'll do our best to address them.
Best regards,
Bingo Diamond
Hi I spoke to a lovey man called James…
Hi I spoke to a lovey man called James he was very helpful helped me with my enquiry ,as waiting on pending funds to go into bank he said this afternoon so thats good ,great site 👌
April 11, 2024
Unprompted review
Reply from Bingo Diamond
Dear Customer,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
Bingo dimond is the best app
Bingo dimond is the best app , and there stuff are very friendly and helpful special this lady Amanda your the best lovely Xx
March 31, 2024
Unprompted review
Reply from Bingo Diamond
Hi Najia,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Very nice advisor call Patrick he was…
Very nice advisor call Patrick he was very understanding and very prompt at sorting my problem he was ver polite and efficient
March 29, 2024
Unprompted review
Reply from Bingo Diamond
Thanks for the great review, Susan!
Our team will work hard to continue to offer you a great experience. Please feel free to contact us anytime, 24/7, via our Live Chat.
Regards,
Bingo Diamond
Misinformation
I think the site as whole is very good and plays very the only issue I had was trying to withdraw funds had a really nice win and spoke to Paul initially last night who had told me to send my verification across (identity docs) and then they will sort it out so I will receive my money by 630pm today however when I went on to speak to Teresa this morning she informed me that hopefully it will be sorted and I'll have the winnings tomorrow but it's bank holiday so they might not sort until Tuesday which is a bit confusing and left me a little disappointed and unsure of what was actually true as I've seen alot of people really moan about the withdrawal issues on here but thought they were just disgruntled customers so thought I would try anyway. Cannot fault the friendliness of the two agents I spoke to I just wish I knew what information was correct.
As its left me a little anxious that I may encounter issues like other people have said but I'm hoping once I'm verified it will all go smoothly.
Once I get the withdrawal I will update this with the correct information so people are aware of the timescale and identity process for future reference as this is in no way a negative review the site is ace and the customer service team are excellent I'm just a bit dim and get confused.
Again Teresa and Paul were wonderful.
My current update is was initially told 630pm today then tomorrow then possibly Tuesday now I'm being told Saturday I feel very uncomfortable with the whole thing as I explained to them as I've never had this happen to me before I have emailed back now requesting someone explain the policy to me and give me information that is correct I wish someone would just explain it to me properly there has to be a better way to verify you and get the process going rather than wait until you wish to withdraw the money this is as of 28/3/2024 14:35
And have spoken to 3 different people with different information from 10pm last night.
Update 15:34 have been told again that is 48 hours to verify which will be tomorrow 10pm and the money is processed at the same time 25 minutes after being told I received another email asking for identification for the 3rd time in 24 hours.
Another update 16:06 I have been informed that my passport wouldn't be accepted because all 4 corners wernt in view however I confirmed prior with online chat and all 4 are infact in view very clearly getting a little frustrated at this point on the bright side once I'm verified I won't need to do this again and all withdrawals will fall under 24 hour wait
Final update of the night I hope 18:12 there has been some miscommunication by the looks of it and I've been sent round the bend I will update this again if they stick to there word and it works out as this way I will know that in fact they were doing what they said
Almost 3 days onwards now and I've finally been verified however very convenient that even though I was told funds would be released alongside of verification that's not the case and I won't get the withdrawal processed for another 3 days this is 1450 so not just 20quid its as if they are holding on to it. 631am 30/03 I'd have all chat logs and emails to so have filed a formal complaint and I will pursue this as the lack of information people are giving is awful
March 27, 2024
Unprompted review
Reply from Bingo Diamond
Hi Jessica,
Thank you for sharing your detailed experience with us, and we sincerely apologize for the inconvenience and confusion you've faced regarding your withdrawal. We understand the frustration this can cause and want to assure you that your concerns are being taken seriously. We've reached out to you privately to address the situation and provide clarification on the withdrawal process. Our aim is to ensure a smooth and transparent experience for all our users, and we're committed to resolving this issue promptly for you. Thank you for your patience and understanding.
Regards,
Bingo Diamond
patrick very polite
March 27, 2024
Unprompted review
Reply from Bingo Diamond
Thanks for the great review, Clyde!
Our team will work hard to continue to offer you a great experience. Please feel free to contact us anytime, 24/7, via our Live Chat.
Regards,
Bingo Diamond
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