Bio-Kult Reviews 172

TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

I’ve been taking Bio-Kult for over a year and have now set up a regular subscription. Having had gut issues for decades I’ve finally found something that really helps. Having had quite severe heart... See more

Rated 1 out of 5 stars

Placed an order and not heard a word since. Order page shows dispatched but no tracking, no phone number and no response to query form. Exceptionally poor.

Rated 4 out of 5 stars

Made a BOGOF order over Black Friday weekend. Extra pack not sent. When contacted, BioKult made a very quick and positive response to remedy their oversight. If only all customer facing teams were so... See more

Rated 5 out of 5 stars

The best probiotics out there, Bio-Kult has changed my life! After taking regularly I don’t have anymore bloating, I can tolerate dairy again, and I feel so much happier. I’ve not felt anxious or stre... See more

Company replied

Company details

  1. Vitamin and Supplements Store

About Bio-Kult

Written by the company

ADM Protexin, manufacturers of Bio-Kult, is dedicated to producing innovative, research based, live bacteria products of the highest quality for the human healthcare market.

Who are we and what do we do?

Our story began 30 years ago when our founder started developing live bacteria products for use in his farm animals (we moved into human products later).

Whilst our knowledge on the gut and microbiome health has grown since then, our values haven’t changed. Quite simply, we believe that a healthier, happier quality of life starts with your unique microbiome. Our award winning range of clinically proven, NHS-used, bio-cultures are specially designed to support you, because life is better when you’re better.

We confidently and proudly shout that we’re the experts in all things microbiome, because we have the most incredible team behind the scenes. We have 14 nutritionists and nutritional therapists from across the country (10 who work as nutritional advisors, and 4 who make up our technical team). Together (with a further 40,000 colleagues worldwide, in our parent company ADM) we develop our own bacteria strains to provide something for everyone, with targeted microbiome support.

  • The UK's leading live bacteria brand
  • Used in the NHS
  • Over 40 clinical trials
  • Multi-award winning range
  • Formulated in the UK

Number 1 and fastest growing live bacteria brand in Great Britain*

We're trusted by major retailers including Boots, Tesco, Sainsbury's, Lloyds Pharmacy, Superdrug, Waitrose, Ocado and Holland & Barrett, as well as being stocked in your local independent.

We want to live in a world where we can all understand and improve our gut and microbiome health, and feel free to talk about it! After all, having the confidence to take your everyday health into your own hands is something to be celebrated.

(*IRI Total Market, Unit Sales, MAT 18/02/2023)

Bio-Kult Everyday

Written by the company

Making Life More Digestible
Bio-Kult Everyday is scientifically developed to target the digestive system. Our advanced multi-strain formulation contains 14 live bacterial strains to complement your existing gut flora and make life a little more digestible.

Contact info

3.3

Average

TrustScore 3.5 out of 5

172 reviews

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Rated 5 out of 5 stars

These have been a life changed for me

These have been a life changed for me. I suffered daily with heartburn and reflux. I have been to hospital twice been on different medication. But since taking bio kult it has completed gone, I have to keep pinching myself as I am amazed at how well I feel

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

I definitely recommend Bio-kult 5*

Within two weeks of taking two ‘Bio kult Everyday’ capsules every evening, it helped calm the painful and embarrassing ulcerated colitis & IBS symptoms.
I’m very thankful to my daughter for recommending Bio kult & I definitely recommend it to fellow sufferers.
Fast delivery
5*

June 23, 2024
Unprompted review
Rated 1 out of 5 stars

This is probably worst customer…

This is probably worst customer experience I have ever had. They literally will not process a cancel order. I canceleld my subscription on April 15 and they sent me another order on May 4. I reached out multiple times to their customer service through email (they dont have a phone number) and I have received no response. Meanwhile I expect to keep getting charged. Crazy.

April 15, 2024
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service and Delivery

Items were meant to be delivered last Wednesday by Evri, with agreed time slot. I waited all day, no delivery, only to find the tracking stating they could not deliver as I wasn't in - usual lie. I chased it up, no tracking update for 2 more days, then they assure me it will be delivered Saturday. Didn't arrive. Told Bio-Kult again and requested refund, only to be fobbed off, asked to wait longer to see if item arrives. It's now Monday, item not arrived. Evri now admit it's lost and they're searching for it! Surprise. Told Bio kult who again asked me to wait another 48 hours, by which time I'm certain they'll extend that. They owe me roughly £48. Totally unprofessional and a blatant breach of the consumer good act as the goods did not arrive by the agreed date. Now going to launch a dispute via bank. Will never buy form them again.

March 18, 2024
Unprompted review
Rated 1 out of 5 stars

Poor shipping

The product is good, but the shipping service is poor. It was delayed in being shipped out for about a month, and when they finally shipped it, only half of the order was sent. While the refund was processed quickly, I would have preferred to receive the entire order instead of a refund.

January 17, 2024
Unprompted review
Bio-Kult logo

Reply from Bio-Kult

Thanks so much for reaching out. We're incredibly sorry to hear you had this experience, and we would love to get this resolved for you, and investigate how this was handled.

Please can you share your order number and we can investigate further?

Best,
The Bio-Kult Team

Rated 5 out of 5 stars

The best weapon against CDiff returning

I started my husband on Bio Kult boosted after he had been in hospital and contracted CDiff after too many antibiotics.
After three rounds of Vancomycin it came back again and again.
He has been taking Bio Kult boosted for the past two months and so far so good and the CDiff has not returned.
I can’t thank Bio Kult enough for their help in this matter. Anyone who know anything about CDiff understands how dreadful and debilitating it can be.
He’s now back to normal bowel movements and we are both so relieved.

October 4, 2023
Unprompted review
Rated 1 out of 5 stars

Very poor customer care

I ordered a pack of Bio Kult boosted for my daughter who had been prescribed anitiotics and paid for next day delivery. The order showed as delivered but it never arrived.

I contacted Bio Kult customer care and they told me that I had to fill in a form before they could process. I explained that I was unable to edit the pdf and I didn't have a printer and my daughter urgently needed the probiotics. I was just told they couldn't process without the form, which threatened police involvment if I am not truthful! Eventually I was able to save it in Google docs and fill in that way and sent in.

Every time I replied to their messages I had to wait up to 24 hours for a response so over one week later I have paid for a product that we have still not received.

My trust in Bio Kult has been broken and I will not buy from them again.

October 2, 2023
Unprompted review
Bio-Kult logo

Reply from Bio-Kult

Hi there Catherine,

Thanks so much for reaching out. We're incredibly sorry to hear you had this experience, and we would love to get this resolved for you, and investigate how this was handled.

Please can you share your order number and we can investigate further?

Best,
The Bio-Kult team

Rated 5 out of 5 stars

My little boy had glue ear and they…

My little boy had glue ear and they wanted to take his tonsils out. I really felt it was a good intolerance. When he went to sleep he was snoring and sounded full up. He was 4yrs old. I was recommended to take him off sugar, yeast and put onto Bio Kult. He recovered in 3 days. He grew out of the intolerance and he’s now 19yrs. My family have used it when we have felt under the weather. Totally amazing probiotics. Also my partner developed acid reflux and a very chesty cough since the Covid jab. Remarkably the Dr wanted to put him on asthma pump. He tried these probiotics and every time his has a slight cough now he takes a probiotic and it stops. He was very sceptical but really can’t believe it. He’s in his 60’s and does lots of sport so his chest is very important. Can’t recommend enough.

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, after a month of taking this my system seems to be far calmer. I'll be interested to see after a couple of months.

July 1, 2023
Unprompted review
Bio-Kult logo

Reply from Bio-Kult

Thank you for the five stars. We are delighted to hear that you are already experiencing great results from taking our product.

Rated 5 out of 5 stars

Impressed with these probiotics

Really good delivery time, nice updates re order. Waited a while to review as it's obviously a long term situation. It has certainly helped lessen my acid reflux, not gone completely but I will continue taking these probiotics as I'm impressed with the results.

June 29, 2023
Unprompted review
Bio-Kult logo

Reply from Bio-Kult

Thank you for the five star review, Jacqueline. We are delighted you have had such positive results from taking our product.

Rated 5 out of 5 stars

So many to choose from

So many to choose from, which Bio Kult is most suitable for IBS please? Thank you

July 6, 2023
Unprompted review
Bio-Kult logo

Reply from Bio-Kult

Hi Christine, thank you for your message. Please email info@bio-kult.com with your enquiry and our technical team will be delighted to help.

Rated 5 out of 5 stars

Excellent product

Excellent product, excellent service. I feel better already. Bio-Kult Everyday is a wonderful product. Thank you

June 11, 2023
Unprompted review
Bio-Kult logo

Reply from Bio-Kult

Thank you for the five-star rating, Jan :) We are glad you are having such positive results.

Rated 4 out of 5 stars

Prompt delivery but please reduce the…

Prompt delivery but please reduce the amount of packaging used.
I started taking these after a very upset stomach after a recent foreign holiday. They have helped to calm and settle the system. They have helped to reduce bloating and gas produced which I've suffered with for months. Easy to take, I take with breakfast and I felt noticeably better after a week's use.
I will definitely be ordering more.

April 12, 2023
Unprompted review
Bio-Kult logo

Reply from Bio-Kult

Thanks for taking the time to send us feedback.

So glad to hear you have had a positive experience with the product.

We have passed your comments over to the team regarding packaging and we are always looking at the best solution for environmentally friendly packaging without compromising the quality of the product you receive.

Unfortunately, as yet our blister packs cannot go with your household recycling. The Bio-Kult blister packs offer a high protection against moisture oxygen. This is what protects all the friendly bacteria, giving you a high-quality Bio-Kult product and means you’ve got the stated amount of bacteria in each capsule, whether you use it on the day of purchase or on the use-by date. It also means you don’t have to use valuable space in your fridge to look after it, as you can store it anywhere, as long as it’s cool and dry, you can even and take it with you when travelling.

Whilst we work on packaging that will still look after the product and be a bit more sustainable, you’ll be glad to hear that our blister packs can be recycled by taking them into Boots or Superdrug who run recycling schemes for this type of packaging.

Thanks again for reaching out and please don't hesitate to contact us with any future queries you may have.

Rated 1 out of 5 stars

They have halved the size of the capsules!

This USED to be a great company. They have now reduced the amount of powder in each capsule so you need to take double!! So we are now being charged twice the amount!
Check the size of capsule and compare it to an earlier batch. I will NOT be purchasing again!

April 10, 2023
Unprompted review
Bio-Kult logo

Reply from Bio-Kult

Hi there, thank you for taking the time to post a review.

With regard to your comments about the size of the capsules and the amount of powder in each, none of the capsule sizes or the quantity of ingredients in the Bio-Kult products has changed.

Each Bio-Kult Everyday capsule (formerly known as Bio-Kult or Bio-Kult Advanced) has a 160mg fill and the other products in the range (such as Boosted) have a 400mg fill. This is because they contain additional ingredients such as vitamins and minerals so require more space in the capsule.

We believe you may have purchased a different product in the range previously, which had the bigger capsule size due to the added ingredients. We hope this is helpful and you decide to continue using Bio-Kult, but please don’t hesitate to contact us if you have any further queries.

We always appreciate hearing from customers and receiving feedback on our products.

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