BioGrad Diagnostics Reviews 

Not happy. Sent the sample on 07/01/2022 and received the result on 11/01/2022.so i have to quarantine for 3 days and to do another pcr test .

I had to travel to the UK from Spain for a short 48 hour stay and it was necessary to arrange an express test to comply with the rules of release from quarantine. I received excellent service and was able to attend my meeting in time.

My partner and I did the PCR test and sent it off via a priority box on the 4/1/2022. We have not heard anything, no reply to phone call or message function on their website. I managed to get through to someone on 10/1/2022 who confirmed they received the test on 5/1/2022 but had not been analysed and would priorities the test. I received the result on 11/1/2022 with the date on the report stating 9/1/2022. Now, we were optimistic when we saw the tests arrived on time but have been extremely disappointed with everything thereafter.

Update 13/1/2022: After a few back and forth emails and having to show proof of when the test was sent, we managed to get a refund.

-0 from 5 Waste of time and money bad experience .

Posted, all fine etc, fairly easy process, website claimed 24-48 hours,72 later and a day unable to go into work.

Little miffed especially considering they had made lateral flow tests available as day 2 tests so really unlikely they were swamped is my belief

It was my fault not having read the reviews here before wasting £40 on the Day-2 PCR test. And maybe it is true: you get what you pay for.

Posted the swab sample back on last Wednesday (5th Jan 2022). Still no email from them with the test result. Also they don't reply to email.

And to BioGrad Diagnostics: I don't care about your standard response on Trustpilot created by a bot. Who believes you? You don't respond to emails but then you are asking people here to respond to your bot email address. You cannot make it up.

To the BioGrad Diagnostics reply: There is no point that you offer me contacting your customer service. You really don't believe in it that someone would respond. And now it is too late anyway and no one cares about the result. I came back on the 4th Jan. But still it is annoying a number on the passenger locator form costs me £40. Your turn around time completely defeats the purpose of a covid test. Glad the government changed that testing regime shambles for air travellers last week.

I took my '2nd day' return to the U.K. PCR test on 29/12/2021. BioGrad received the test at 9.15am on 31/12/2021 (royal mail tracker). Today is 10/01/2022 and I am still to receive my results. I was forced to self isolate for the full 7 days on return to the U.K. due to lack of result (negative LFT days 6 and 7). My emails to the company have not been replied to or acknowledged. I spoke to a customer service assistant on 7/01/2022 who referred me to the complaints department and told me they would have my result within 2-3 hours. It is now 1 and a half working days later and I still have no result or reply. Very disappointed with this service and its response to my complaint.

BioGrad is incompetent in several ways. There were multiple errors early on which we flagged by email, to no response. They then seemed to lose my test and it took 4 days to get results to me - they promise 24 hours. Despite repeatedly ensuring they would be sent imminently, I only got the results after calling them 3 times over 2 days to request it, totalling over an hour of my time including being on hold, and not being able to go into work in the mean time. I also raised these issues by email, using the two main email addresses they provide, but again no answer. The only way in which they were efficient and handled things well was customer services apologising for the errors and processing a refund. My refund came and I still had no result.

Test kit arrived great . Result took 72 hours so not great

I have used Bio Grad over ten times this year however will never be using them again, the service levels have significantly decreased recently and this company can no longer be relied on. I submitted my Day 2 PCR on day 1 following my return to the U.K., and did not receive my results until day 7, a complete failure. I rang Bio Grad on Day 4, Day 5 and Day 6, each day I was promised that I would get my results, each day it turns out that this was just a lie to get me off the phone. At the time the U.K. rules were that you had to self isolate until the Day 2 test comes back, I have a work and a family and am not able to isolate for 7 days meaning I had to pay for an express PCR test at great expense to release from quarantine. I will never use this company again, I had a similar experience last time I used them, but gave them the benefit of the doubt, however it turns out that this company is just not for for purpose and cannot deliver the service that you pay for. There are so many providers, take your custom else where and save yourself the stress and hours on the phone to them when it all goes wrong.

I used biograd last year with no issues, so returned this year to buy my return to UK pre departure test and day 2 test. The predeparture test I sent well within time frame on 4th but did not receive back until a couple of hours before my flight back to uk on the 6th, which I had to chase and was nearly 48 hour window not 24 hours as advertised, you can imagine how anxious I was ahead of my flight, this was due to them sending the result to the wrong email address! My day 2 test I dropped into the clinic on 7th Jan and explained the bad service with the first test, I received no apology from front desk staff, was guaranteed I'd receive in 24 hours or before that. I chased on the 8th after the 24 hour window and was sent the pre departure test I took on the 4th in error, which by the way, I thought was the day 2 test results, how bad is that! I have only received the day 2 test this morning the 10th Jan which is well out of the 24 hour window. I feel completely ripped off, I have not received the service I paid for, biograd, I understand you may be busy but this really is not good enough!

Brilliant
Test arrived on time, result either. Absolutely recommended

Excellent service on site, fast and cheap after arriving in Manchester, the hotel where they are doing the test is 15 minutes by foot from the T1 terminal

This is the 4th time I have used Biograd and on each occasion there staff have been friendly and helpful and importantly the results and the required documentation have come back well within the time frame promised. Add in fair pricing and I wouldn’t look use any other provider.

Everything was great-Cheap,efficient and very helpful staff even though we were self administered. One if the party doesn't speak very fluent English and the staff guided him through the test which was his first PCR. Top marks!! The results were back in 24 hrs and in 36hrs for two of the party but still good as it was New Year. Would recommend and definitely use again. Thank you for offering this service at such a competitive price. It made a huge difference.

They refunded after our results were delayed, and it was the fault of Royal Mail, not them. Very impressed!

Excellent service, competently delivered. User-friendly booking portal, timely delivery of the day 2-PCR testing kit, well explained instructions, easy registration process and timely delivery of the result.

My wife and I done our 2 day test at Liverpool yesterday afternoon, got our results early Sunday morning. This is the 2nd time in the last two months we used biograd and the twice absolutely top top class service. The staff at Bootle branch were so helpful and pleasant. Would highly recommend for anyone to use them.

Picked up a 2 day PCR test kit in Hull on a Friday posted it the same day got the results very early Sunday morning before 6am . Opted for the £15 test kit as we didn't need immediate results but the results came back via email very quickly. Very pleased with the service.

We had our PCR at Manchester airport. The two ladies at the desk were super kind and fast, the location clean and well organised, the guys in the testing room helpful and clear in their explanations. We received our result 25 hours after taking the tests.
Excellent experience.