Bip&GoReviews 

21,636
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

My badge was not working and on contacting Bip & Go they immediately sent me a replacement. As it had not yet arrived they were extremely helpful in resolving the issue so I would be in a position to... See more

Company replied

Rated 4 out of 5 stars

Quel plaisir d'économiser le temps des files au péages en fortes périodes... En revanche, quel stress lorsque le déclenchement se fait seulement 50 centimètres avant la barrière...

Company replied

Rated 5 out of 5 stars

The ideal system to pass at 30km/u at the toll boots. Do note that more and more people have a Bip&Go pass which in some cases results in longer waiting rows the the ticket/pay toll boots...... See more

Company replied

Rated 5 out of 5 stars

very easy to use and works from the 1st time. No need to activate the device - just drive through. Need a little bit to find the separate bills for Spain and Italy under a different Tab in the app. Ma... See more

Company replied

Company details

  1. Mobility Equipment Supplier
  2. Car Equipment Accessories Store
  3. Toll Booth

Written by the company

Bip&Go propose des services innovants (télépéage 🚗, parking 🅿️, recharge électrique ⚡, application 📱) afin de vous déplacer l'esprit libre ! Filiale du groupe Sanef créée en 2012, Bip&Go regroupe une centaine de collaborateurs entièrement engagés auprès de ses 2 millions de clients. Notre mission est celle de simplifier votre parcours routier, particulier comme professionnel, tout en favorisant une mobilité décarbonée.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

22K reviews

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4.5

All reviews

(21,636)

9,248 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to use Bip and go

Easy to use Bip and go. Only at some Toll Stations you must know "30km/h sign & a t" is your slot to choose, not the t without 30km/h.

August 1, 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team

Rated 1 out of 5 stars

Stay away. There are far more reliable alternatives out there. Don’t fall into the trap we did.

Stay away. There are far more reliable alternatives out there. Don’t fall into the trap we did.
Bip&Go was a complete disaster. The tag barely worked in France, and once we crossed into Spain, it stopped entirely. We paid tolls manually with our card, only for the tag to beep after and charge us again — meaning we paid twice.
Customer service? Useless. They shrugged it off, saying anything outside France wasn’t their problem. No refund, no help, no accountability.
No tracking, no support, and a system that fails when you need it most. It’s a trap — save yourself the stress and look elsewhere.

July 31, 2025
Unprompted review
Bip&Go logo

Reply from Bip&Go

Hello,

Thank you for taking the time to leave your review.
We apologize for this experience, which does not meet the level of satisfaction we strive to provide our customers. We place great importance on offering you a service that perfectly meets your expectations.
Please contact our customer service team by phone Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 9 a.m. to 5 p.m. at 09 708 08 765 to find a solution.
The Bip&Go team

Rated 5 out of 5 stars

Works great.

July 30, 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team

Rated 5 out of 5 stars

Very good overall experience

Easy to order, fast delivery and worked flawless in France and Spain on my trip.

July 28, 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for your comment and your feedback 😊.
The Bip&Go team

Rated 1 out of 5 stars

Een tolbadge van 2 maanden oud werkt…

Een tolbadge van 2 maanden oud werkt niet meer.
mogelijke problemen niet aanwezig.
De service om het probleem op te lossen, is er gewoon niet; Weggegooid geld.
After review mail received with possible solutions, but these were already checked.
The badge has worked during may in France and Spain but now we have changed the certification certificate and it didn't work anymore. We did receive the confirmation and we checked the numbers.

July 28, 2025
Unprompted review
Bip&Go logo

Reply from Bip&Go

Hello,
We thank you for taking the time to write to us and are sincerely sorry for the inconvenience you have experienced.

If you have encountered a detection issue, several reasons can be the cause:

- your badge is mispositioned, follow the explainer videos: https://www.bipandgo.com/aide/mon-badge-bip-go/installation-du-badge/

- if your vehicle is equipped with a windshield with a non-athermic zone, the Liber-t Bip&Go badge must be positioned there to be detected, refer to your dealer’s instructions.

- if your vehicle is equipped with a panoramic windshield, the Liber-t Bip&Go badge must be positioned at the level of the triangular window on the driver’s side to be better detected. Refer to your dealer’s instructions.

You can contact our customer service by phone at (+33) 09 708 08 765, open from 8am to 7pm from Monday to Friday or on Saturday from 9am to 5pm or from the messaging of your subscriber area.

The Bip&Go team.

Rated 1 out of 5 stars

Avoid them like the plague.

Avoid This Company at All Costs – A Complete Nightmare to Deal With.
Signing up was deceivingly easy — it took me just two minutes to register and about four weeks to receive the toll tag. However, closing the account has turned into an absolute ordeal that could very well end in legal action, solicitor involvement, and potentially even debt collectors at your door.
While I will acknowledge that the tag worked fairly well in France (about 80% of the time), it completely failed in Italy during my journey from Genoa to Livorno, then on to Rome and Naples, and back again. This was during my trip in March/April earlier this year.
I initially set up a direct debit with Starling Bank, but for reasons unknown, every attempt at payment through direct debit was declined. Despite this, I made absolutely sure that every time I received a payment notification from them — often worded with threats and scare tactics — I responded within minutes by paying manually via bank transfer. I was meticulous in making sure that not a single euro was unpaid. In fact, I’d go as far as to say I was 101% diligent in keeping my account clear.
Then last week, out of the blue, I received an email demanding €30 for what they claimed was an unpaid invoice. Naturally, I asked for clarification. Within a day, I received a reply — in English — informing me that my account had been terminated and that I was being charged for failing to return the toll tag. I responded again asking why the account had been closed and what this charge was about, only to be met with a series of repeated, copy-pasted responses in French — completely ignoring my questions and failing to provide any useful information.
In an effort to do the right thing, I returned the tag immediately. It cost me over £10 to send it back with tracking, just to make sure they couldn’t say I hadn’t. But based on the many reviews I’ve since read, it seems inevitable that I will be forced to pay this unjustifiable €30 just to avoid further threats — or worse, legal harassment.
In my experience, this company is nothing short of a disgrace — disorganised, unresponsive, and shockingly unprofessional. Their customer service is virtually non-existent, and their business practices are borderline predatory.
You’ve been warned. Save yourself the stress and look elsewhere — there are many more trustworthy and transparent alternatives out there. Dealing with this company has been one of the worst service experiences I’ve ever had. Avoid them like the plague.

July 26, 2025
Unprompted review
Bip&Go logo

Reply from Bip&Go

Hello,
We thank you for taking the time to leave your opinion.

During a termination of a contract following an unpaid bill, we apply non-return fees in the amount of 30 euros per badge. This information is indicated on the reminder letters that are sent before the contract is closed.

Our pricing schedule is also available on our website: www.bipandgo.com/conditions-generales-de vente/

We invite our clients to ensure that their bank details entered during a subscription through a SEPA direct debit mandate allow the payment of their invoice. Some banks do not allow this approach.

The Bip&Go team

Rated 2 out of 5 stars

Good while it worked

Good invention, worked fine, followed all instructions to use and how to store away. Just they advised me would work 3 years, did only work 2.5 years and off course when coming back from Spain to Belgium middle of the trip it failed. Website also gives when you send badge back you get money back. Did that, got confirmation they got badge but never saw any money back. When did send them email , their reaction was that I had to call a paid number in order to have it solved..... i am not going to be put in hold for 30 min so call costs more at the end than money would get back for the badge .

September 11, 2024
Unprompted review
Bip&Go logo

Reply from Bip&Go

Hello,
We thank you for taking the time to write to us and are sincerely sorry for the inconvenience you have experienced.

In your situation, we invite you to contact our customer service by phone at (+33) 09 708 08 765, open from 8am to 7pm from Monday to Friday or on Saturday from 9am to 5pm or from the messaging of your subscriber area.

The Bip&Go team

Rated 5 out of 5 stars

Simple to order

Simple to order, simple process

July 18, 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for your comment and your feedback 😊.
The Bip&Go team

Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish. It would not allow me to set up an account and nowhere do they publish customer service contact details

July 24, 2025
Unprompted review
Bip&Go logo

Reply from Bip&Go

Hello,
We thank you for taking the time to share your feedback.

You will find on our site the opening hours of our Bip&Go sales offices: https://www.bipandgo.com/nos-agences/

service client par téléphone du lundi au vendredi de 8h à 19h et le samedi de 9h à 17h au (+33) 09 708 08 765.

The Bip&Go team

Rated 5 out of 5 stars

Perfect!

Everything was clear and working correctly!

July 12, 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team

Rated 1 out of 5 stars

Complete waste of time

Using Bip & Go has been a complete waste of time. The tag did not arrive before we left the UK but I was assured by the company I could pick one up in person at one of their branches. I have now found out they are closed all weekend so I cannot do this. A complete waste of money and we will have to use a normal payment card like everyone else now as there are no branches anywhere near where we are going for our holiday.

July 18, 2025
Unprompted review
Bip&Go logo

Reply from Bip&Go


Hello,
We thank you for taking the time to write to us.

We are sorry for this experience which does not match the level of satisfaction we wish to bring to our customers. We attach great importance to offering you a service perfectly tailored to your expectations.

We guarantee a shipment of your order within 72 business hours after order, the delivery time varies from postal services 3 to 4 days (working days) for France and about 10 days for abroad, to the desired mailing address.

According to these deadlines, if you still have not received your order, do not hesitate to contact your customer service by phone from Monday to Friday from 8 am to 7 pm and on Saturday from 9 am to 5 pm at (+33) 09 708 08 765.

You will also find on our site the opening hours of our Bip&Go sales offices: https://www.bipandgo.com/nos-agences/

The Bip&Go team

Rated 5 out of 5 stars

Works perfect!

Was a little scepticle at first, because of other reviews about positioning the tag on your window. But it works perfectly! Charges are visible in your account. I'm keeping this one.

July 9, 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team

Rated 5 out of 5 stars

Great experience, thoroughly recommended

Great experience. Used the service for a European road trip and was totally worth it to reduce the stress of travelling in France, Germany and Italy. We avoided queues on some tolls, even availed of parking, and it all worked seamlessly. We still needed a Vignette for Switzerland, but would highly recommend the service and not a single issue. Will use again next trip A++

July 18, 2025
Unprompted review
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team

Rated 1 out of 5 stars

Tag arrived long after I had left the country

I ordered the tag on 8 June for leaving the UK on 20 June. The tag actually arrived on 3 July and was therefore useless to me. I have had goods delivered from China quicker than that.
This is the worst customer service I have had in a long time and there is no option given for rapid delivery even at an extra cost.
Last year I got a tag from E-Movis in two days.

June 8, 2025
Unprompted review
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for taking the time to write to us.

We are very sorry for this experience which does not correspond to the level of satisfaction we wish to provide our customers. We attach a great deal of importance to offering you a service that is perfectly adapted to your expectations.

We guarantee that your order will be dispatched within 48 working hours of placing your order.

The delivery time varies from 3 to 4 days (working days) for the postal services in France and approximately 10 days for other countries, to the postal address requested.

The Bip&Go team

Rated 3 out of 5 stars

I am not sure because I have no visibility of successful work of the box

I am not sure because I have no visibility if the box worked or not at Italian telepass station. I am afraid to have not been registered. That makes me nervous what I have to expect when I am going home.

July 9, 2025
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for taking the time to write to us.

We would like to inform you that journeys made in Italy are billed by our partner Telepass each month.

The Italian company does not allow you to check your journeys during the month.
They will issue an invoice directly, which will be made available to you in your Bip&Go customer area.

You will be notified by e-mail as soon as you receive it.

The Bip&Go team

Rated 1 out of 5 stars

No tag recieved after waiting 21 days

No tag recieved after waiting 21 days. It states 10 days overseas delivery form France to UK. No flexibility to pick us at closest shop to UK. Store closed until September. No way to pick up Tag outside of shop openings times. BIP and Go should be changed to STOP..

June 26, 2025
Unprompted review
Bip&Go logo

Reply from Bip&Go

Hello,

Thank you for taking the time to write to us.

We apologize for this experience, which does not correspond to the level of satisfaction we wish to provide our customers. We attach great importance to offering you a service that is perfectly adapted to your expectations.

We guarantee that your order will be dispatched within 48 working hours of placing your order. Delivery times vary from 3 to 4 days (working days) for France and around 10 days for other countries, to the postal address you specify.

Depending on these times, if you still haven't received your order, don't hesitate to contact your customer service by phone Monday to Friday from 8am to 7pm and Saturday from 9am to 5pm on (+33) 09 708 08 765.

The Bip&Go team

Rated 1 out of 5 stars

Avoid the Bip&go elsewhere

Avoid! Ordered device in plenty time for my European trip. Device still not arrived 15 days later. Asked for a refund only to be told to return device for a refund! Scammed of money for no service whatsoever.
If you don’t live in France then avoid and use another provider.
***There is no point in providing a link to cancel this service and that link says you must return the bip&go badge when the bip&go badge has never arrived!!! There is nothing on your website or customer service to help with this.
**IT IS A SCAM**

June 24, 2025
Unprompted review
Bip&Go logo

Reply from Bip&Go

Hello,
Thank you for taking the time to write to us.

We apologise for this experience, which does not match the level of satisfaction we aim to provide our customers. We attach a great deal of importance to offering you a service that is perfectly adapted to your expectations.

We guarantee shipment of your order within 48 working hours after ordering, the delivery time varies from postal services 3 to 4 days (working days) for France and about 10 days for abroad, to the postal address desired.

Hello,
You can find the full withdrawal procedure in our FAQ: https://www.bipandgo.com/aide/souscription/retractation-resiliation/

The Bip&Go team.

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