My badge was not working and on contacting Bip & Go they immediately sent me a replacement. As it had not yet arrived they were extremely helpful in resolving the issue so I would be in a position to... See more
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Quel plaisir d'économiser le temps des files au péages en fortes périodes... En revanche, quel stress lorsque le déclenchement se fait seulement 50 centimètres avant la barrière...
Company replied
The ideal system to pass at 30km/u at the toll boots. Do note that more and more people have a Bip&Go pass which in some cases results in longer waiting rows the the ticket/pay toll boots...... See more
Company replied
very easy to use and works from the 1st time. No need to activate the device - just drive through. Need a little bit to find the separate bills for Spain and Italy under a different Tab in the app. Ma... See more
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Company details
Written by the company
Bip&Go propose des services innovants (télépéage 🚗, parking 🅿️, recharge électrique ⚡, application 📱) afin de vous déplacer l'esprit libre ! Filiale du groupe Sanef créée en 2012, Bip&Go regroupe une centaine de collaborateurs entièrement engagés auprès de ses 2 millions de clients. Notre mission est celle de simplifier votre parcours routier, particulier comme professionnel, tout en favorisant une mobilité décarbonée.
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4.5
Excellent
22K reviews
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Top👍 👍merci
August 12, 2025
Reply from Bip&Go
Bonjour,
Merci pour votre commentaire et votre retour d'expérience 😊.
L'équipe Bip&Go
Works perfectly in France!
Works perfectly in France!! Absolute must for people crossing France 1-2 times every year.
Now testing in Spain.
August 19, 2025
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team
Customer disdain at their best
Horrible experience, avoid this company. I got my Bip&Go subscription via an AMEX promo, and it worked fine for a couple of years. At some point though, they stopped updating the card info so the automatic payment via AMEX would not work any longer when the card expired. But, **it was also impossible to change the payment method on the Bip&Go site**. Their customer support was useless. I gave back my badges but they now want to charge me for another year's subscription. Pure theft and disdain for their customers.
June 2, 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for sharing your experience. We sincerely apologise for the inconvenience you encountered when renewing your American Express card and your Bip&Go subscription.
We understand your dissatisfaction with the inability to directly change your bank details, as well as the complications encountered when creating a new subscription. We are aware that these procedures can be restrictive and we are actively working to improve our services to avoid this type of situation in the future.
Our customer service team is available to assist you on (+33) 09 708 08 765 Monday to Friday from 8 a.m. to 7 p.m. and Saturday from 9 a.m. to 5 p.m., or via the messaging service in your customer area.
We thank you for your loyalty and remain at your disposal for any further assistance.
The Bip&Go team
After years of using a competitor…
After years of using a competitor version we updated to a multi country disc.
Absolutely fantastic - app and all work fine - tested in France and Spain.
August 4, 2025
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team
I did not receive mit Bip&Go and can't…
I did not receive mit Bip&Go and can't get in touch with customer support. No phone number, no e-mail address.
August 18, 2025
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us.
We are sorry for this experience, which does not meet the level of satisfaction we aim to provide our customers. We attach great importance to offering you a service that is perfectly tailored to your expectations.
We guarantee that your order will be shipped within 72 working hours of placing your order. Delivery times vary depending on the postal service, ranging from 3 to 4 days (working days) for France and approximately 10 days for other countries, to the desired postal address.
If you have not received your order within these timeframes, please do not hesitate to contact our customer service team by telephone from Monday to Friday between 8 a.m. and 7 p.m. and on Saturdays between 9 a.m. and 5 p.m. on (+33) 09 708 08 765.
The Bip&Go team
No special note
August 8, 2025
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team
"Contact us" is disingenuous
Frustrating: Website does not allow creation of subscription from UK although no indication of this. Neglibible customer service except unhelpful FAQs. No phone number on website. Turns out this is the wrong site for the UK - so why even haver an English version?
August 18, 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write us.
Please note that as a UK resident you have also the possibility to subscribe a badge with our branch EMOVIS (https://www.emovis-tag.co.uk/) They offer an assistance in English and the possibility to have a direct debit from your bank account in UK.
Feel free to contact us by phone for more details from Monday to Friday between 8 a.m. and 7 p.m. and on Saturdays between 9 a.m. and 5 p.m. on 09 708 08 765.
The Bip&Go team
Reply from Bip&Go
Bonjour,
Merci pour votre commentaire et votre retour d'expérience 😊.
L'équipe Bip&Go
SCAMMERS
January 2025, I placed an order for a tag which never arrived. Our planned road trip was cancelled and we flew out instead. Despite the fact that no tag was ever received or used, by March we began receiving letters demanding large sums of money for alleged journeys we had never made.
When asked to provide evidence of these supposed trips, the company ignored the request and instead continued sending generic, scripted letters insisting on payment. Their behaviour is not only unprofessional but appears deliberately deceptive.
We chose not to engage with their intimidation tactics and are pursuing the matter through proper legal channels. My advice to others is clear: return any correspondence unopened, do not be drawn into their threats, and treat these demands for what they are — the tactics of parasites preying on customers.
January 17, 2025
Unprompted review
Reply from Bip&Go
Hello,
Please contact our customer service by phone at +33 0 70 80 87 65 Monday to Friday from 8am to 7pm and on Saturday from 9am to 5pm in order to find a solution for your situation.
The Bip&Go Team
A disgrace of a company. Thieves with a Licence
My partner and I are beyond furious with this company of outright thieves. We ordered a tag well in advance of our trip, only to spend four weeks waiting in vain — nothing ever arrived. Our online account and app never worked, every attempt to reach them by phone was deliberately cut off, and not a single one of our emails received a genuine reply. We had no choice but to leave without the tag and use our credit card instead. Yet, on our return, we discovered that B&G had the audacity to steal a total of €330 from our account without delivering a thing. Despite our countless attempts to get answers, we’ve been stonewalled at every turn — the same meaningless, copy-and-paste email in French, no accountability, no refund, and absolutely no customer service. Their actions are nothing short of daylight robbery. To make matters worse, our own bank is refusing to intervene, effectively leaving us at the mercy of these con artists. We feel utterly cheated, ignored, and scammed. This is a disgraceful operation, and we demand urgent accountability and repayment of the money they have stolen.
August 16, 2025
Unprompted review
Reply from Bip&Go
Hello,
We are sorry that you have encountered a billing issue. We are committed to providing you with a service that perfectly meets your expectations.
Please feel free to contact our customer service team via the ‘Contact’ tab in your subscriber area or by telephone from Monday to Friday between 8 a.m. and 7 p.m. and on Saturdays between 9 a.m. and 5 p.m. on 09 708 08 765.
The Bip&Go team
Easy to use so far
August 12, 2025
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team
The manual for installing the badge did…
The manual for installing the badge did not correspond with the product. IT is extremely difficult to log into the BIP&GO account to check invoices and payments. Overall the organization feels amateuristic
August 8, 2025
Reply from Bip&Go
Hello,
Thank you for having take the time to share your experience.
Please contact us via your subscriber area or by phone at (+33) 09 708 08 765 Monday to Friday from 8 a.m. to 7 p.m. and Saturday from 9 a.m. to 5 p.m to help you.
The Bip&Go Team
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team
Great experience
Great experience, fast shipping, easy installation and great to smoothly navigate through the gates.
August 7, 2025
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team
I find this service very convenient.
I find this service very convenient. The pricing however. Not so much. If you don’t use Bip&Go for 12 months, there’s a 10€ fee! WHY?
August 7, 2025
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us and share your feedback.
Please note that all the terms and conditions of our subscriptions are detailed at the time of subscription. Our price list is also available on our website: www.bipandgo.com/conditions-generales-de-vente/
Our customer service team is available to provide any additional information you may require by phone from Monday to Friday, 8 a.m. to 7 p.m., and Saturday, 9 a.m. to 5 p.m., on (+33) 09 708 08 765.
The Bip&Go team
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team
Scam
Awful. Never received the badge even after returning from France. 12 months later they are still charging me subscription fees. No way to make contact or retract your bank details! Avoid & just use emovis.
August 1, 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us.
We apologise for this experience, which does not match the level of satisfaction we aim to provide our customers.
We guarantee that your order will be dispatched within 72 working hours of placing your order. The delivery time varies from 3 to 4 days (working days) for the postal services in France and approximately 10 days for other countries, to the postal address requested.
Depending on these times, if you still have not received your order, don't hesitate to contact your customer service by telephone from Monday to Friday from 8am to 7pm and on Saturdays from 9am to 5pm on (+33) 09 708 08 765 or from the mailbox in your customer area.
The Bip&Go team
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