Birchall Blackburn Law Reviews 

1,322
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and professional staff for guiding them smoothly through property sales and purchases with great care. People often mention that the team is responsive, efficient, and keeps everyone well-informed throughout every single step of the process. Some reviewers were not happy with the communication, noting long delays and unreturned phone calls or unanswered emails from solicitors. A few other people also felt that the slow response times and lack of accountability caused unnecessary stress during their property transactions. Consumers described facing difficulties getting updates, which significantly dragged out their cases and created a frustrating experience.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and responsive, ensuring that property... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences among... See more

Response time

Customers consistently note ambiguous experiences with response time, reflecting a wide split in... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a wide range of differing... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, simple, and well-managed process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The conveyancing team at Birchall Blackburn Law were extremely helpful during our sale process. (we had never sold a property before!) They kept us well informed throughout, via email and phone... See more

Company replied

Rated 5 out of 5 stars

Amazing service from Birchall Blackburn Solicitors! As first time buyers, we couldn’t have asked for a better team. Ben and Janette were all brilliant, friendly, professional, and always quick to resp... See more

Company replied

Rated 5 out of 5 stars

Birchall Blackburn were great in the purchase of our right to buy property. Very efficient and quick to respond to any queries. They use clever tech to verify capital and deposits etc and so there is... See more

Company replied

Rated 5 out of 5 stars

I used Birchall for the selling and purchasing of my home, Natalie Earley and her team were brilliant, they kept me updated every step of the way, and always answered any questions that I had promptly... See more

Company replied


Company details

  1. Law Firm

Written by the company

We are specialists in all types of claims and compensation. No win, No fee. Call today 0800 614 722.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(1,322)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I definitely recommend BBL

I definitely recommend Birchall Blackburn Law - I received very thorough, helpful advice from Esther Thompson which enabled me to resolve (swiftly) a dispute with a lettings agency. Extremely supportive service. Thank you!

March 12, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Ali,

Thank you for your amazing review. We'll make sure to let Esther know you're pleased with the service - she will be over the moon to hear this.

Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Legal transactions

Never easy today doing legal transactions but with Hanna at the helm i felt I was in safe secure hands

All members of staff are there to help and answer questions and queries immediately

April 3, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi AAB Developments,

Thanks ever so much for your lovely review. We'll make sure to let Hanna know how happy you are with the service - she'll be delighted.

Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Positive experience

Used Birchall Blackburn Law via our estate agent.
Dealt with the conveyancing of selling our property efficiently. The online portal made it easy to complete and return forms.
Bradley O’Loughlin responded to all queries quickly and kept me updated at all times.
Cost was comparable to other firms.
No hesitation in recommending them

March 13, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi J. Doshi,

Thank you so much for your stellar feedback. We'll make sure to let Bradley know how pleased you are with the service - he'll be over the moon.

Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Remortgage

There was delay with my remortgaging, coming from the lender's but BB Legal was very , committed and concerned. Ryk Williams and his team was great. Honestly, I am not sure I have met a hardworking lawyer like Ryk. He was very dedicated.

March 26, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Mr Mbachu,

Thanks very much for your lovely review - we really appreciate it. We'll pass your kind words on to Ryk. He will be delighted to hear how happy you are with the service.

Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Very helpful people to deal with

Very helpful people to deal with as someone who was selling a house for the first time they made the process easy and was kept well informed with what was happening

March 25, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi David,

Thanks for your amazing five-star review. We've let the team know how happy you are with the service - they're delighted to hear they could help. We wish you all the best for the future.

Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

My experience with this company has been great!

My experience with this company has been nothing but positive. Both Maryam and Nick have been super helpful, reassuring during stressful times and empathetic.

March 28, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Susie,

Thank you for your incredible review. We'll make sure to pass your kind feedback on to Maryam and Nick - they'll be over the moon to hear how happy you are with the service.

Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Vicky was an absolute pleasure to deal…

Vicky was an absolute pleasure to deal with during a very difficult purchase from auction where the seller wasn't forthcoming. Vicky dedicated her time to ensure the deal was completed. Extremely happy with her service.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication throughout making the whole process of selling very smooth.

March 24, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi John,
Thanks so much for your glowing review. We've put in a request for more details - this is so we can find out who worked on your case and let them know how happy you are with the service.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Thank you for your help.

Thank you for your final invoice.

Thanks for all your help and all your hard work to comple this transaction.

I know its not been easy and I appreciate your perseverance.



Take care and keep doing what you do.

March 17, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Peter,
Thank you for your five-star review - we really appreciate it. We've made a request for more information so we can find out who worked on your case and let them know about your kind words.
Many thanks,
Birchall Blackburn Law

Rated 1 out of 5 stars

Waiting to get through remortgage since…

Waiting to get through remortgage since last four months. Nightmarishly frustrating to deal with them because hardly pick up the phone or reply to your email. Instead of giving solution and guidance, waste time and delay things completely unnecessary. Won’t be coming back in future.

March 22, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Hetal,
We're sorry to hear about your experience. Please do get in touch with our Client Services team at enquiries@birchallblackburn.co.uk, and we can discuss your case.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Great Service from Birchall Blackburn…

Great Service from Birchall Blackburn Solicitors (Preston Office) when selling my house in Failsworth Manchester.
Special mention Jennifer Darwin and Dilpreet Mathauda who I dealt with providing a smooth process to completion.

March 20, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Les,
Thank you so much for your lovely review. We'll make sure to let Jennifer and Dilpreet know how happy you are with the service - they'll be over the moon.
Many thanks,
Birchall Blackburn Law

Rated 1 out of 5 stars

Terrible experience with the firm

Terrible experience with the firm. Purchase dragged on for 6-7 months and then they had the cheek to charge extra for simultaneous exchange and completion. Constantly blaming the seller's solicitors, not communicating, not expecting responsibility.

March 2, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi there,
We're so sorry to hear about your experience. Please contact our Client Services team at enquiries@birchallblackburn.co.uk, and we can discuss your case.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Well

Well, I'm an overseas seller so I appreciated the help in the sale, being rather remote from the process.
I've never done this (in UK) before so everything was new to me. All seems pretty straightforward now. I knew I was in the hands of professionals so never had any worries, just a process I was unfamiliar with. All the people in the office I dealt with were great.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Hanna & Ellie have been amazing!!!

March 17, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Benjamin,
Thank you ever so much for your lovely review. We've forwarded your kind words on to Hanna and Ellie - they are over the moon to hear how happy you are with the service.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

A team of professionals that are…

A team of professionals that are attentive to detail and very approachable

March 13, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Luminita,
Thank you for your five-star review - we really appreciate it. We can't locate your case on our system, so we've made a request for more information. This is so we can let your solicitor know how happy you are with the service.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

We had a great experience with the…

We had a great experience with the company. The staff in charge was on top of every activity relating to our property purchase. She was excellent in terms of communication and liaising with other parties involved in the purchase and this helped with early completion.

March 16, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Dorcas,
Thank you for your glowing review. We've passed your kind words on to the team - they're delighted to hear how pleased you are with the service.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

Helpful staff.

March 13, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Ramzy,
Thank you so much for your five-star review. We've put in a request for more information on Trustpilot so we can find out who your solicitor was and let them know you're happy with the service.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

Mill Court Roach Bridge

We sold 8 properties together with 8 different buyers solicitors. Birchall Blackburn solicitors were efficient and prompt in their responses to queries.

March 11, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Charles,
Thank you ever so much for your kind words. We've requested more info on Trustpilot so we can find out which solicitor you worked with and let them know how delighted you are with the service.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

Our family Trusted family solicitors for over 40 years – thanks to Hanna Smith and her Team

Our family and businesses have been using Birchall Blackburn Law for around 40 years, and the service has always been excellent. Over the last five years, Hanna Smith and her team have personally looked after us and have consistently gone above and beyond to help with anything we’ve needed.

We mainly use them for sales, purchases and leases, and the service is always professional, efficient and very supportive. They make what can often be stressful situations much easier to deal with, and communication is always clear and prompt.

It’s reassuring to know we have a legal team we can trust and rely on. I wouldn’t hesitate to recommend Birchall Blackburn Law to anyone looking for knowledgeable and dedicated solicitors.

A big thank you to Hanna Smith and the whole team for their continued hard work and support.

March 10, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Aaron,
Thank you for your wonderful review. We'll make sure to pass on your kind words to Hanna and the team. They will be delighted to hear how happy you are with the service.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

5-Star Review for Jesfemi Umanah

I would like to express my heartfelt compliments to Jesfemi Umanah for her outstanding professional conveyancing service over the past six months. She supported me through the successful completion of two property sales, and her expertise made the entire process smooth and stress-free.
Jesfemi is consistently polite, cheerful, and pleasant to communicate with. Her friendly phone manner and proactive follow‑up always gave me confidence that everything was well taken care of.
I truly appreciate her dedication and professionalism.
All in all, highly recommended.

February 23, 2026
Unprompted review
Birchall Blackburn Law logo

Reply from Birchall Blackburn Law

Hi Siu,
Thank you so much for your lovely review! We'll make sure to pass your kind words on to Jesufemi - she'll be over the moon.
Best wishes,
Birchall Blackburn Law

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