I had the pleasure to deal with Isaac Craft at Birketts in the context of a property transaction. Isaac was very diligent and detail-oriented, which gave me full confidence in his approach. His advice... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our whole experience from start to finish was outstanding. Ben Green and Sharon Bell are straight talking, in a plain English. They explained every detail, the positive and negative so we could make o... See more
Company replied
It's a shame one lawyer representing a top law firm can ruin their reputation. Welcome to the Real world. Probably the worst experience with a law firm in my 37 years in finance. Interbay as a lender... See more
Company replied
Birketts are a great firm to work along side in particular Ryker Strange. Ryker will always go above and beyond for clients and always provide clear and concise updates. Ryker is amazing at prov... See more
Company replied
Company details
- Legal Services
- Divorce Lawyer
- Employment Attorney
- Estate Planning Attorney
- Family Law Attorney
- Immigration Attorney
Written by the company
Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally. Our business is divided into four principal practice groups: real estate, corporate services, litigation and private client. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 41% of our partnership. We maintain the highest professional and ethical standards and are accredited with the UK Law Society’s practice management quality standard, Lexcel and hold the Centre for Assessment Customer Service Excellence accreditation. We are also ISO accredited in the areas of quality management (9001), environmental management (14001), information security (27001) and business continuity (22301).
Contact info
Providence House, 141-145 Princes Street,, IP1 1QJ, Ipswich, United Kingdom
- 0808 169 4320
- www.birketts.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Above and beyond!
I have been working (as a client) with Rachel Frost-Smith and Francesca Skakel for the last 5 months.
Their professional expertise, work ethic and interpersonal skills are exceptional. They go above and beyond and it was obvious from day one that they are passionate about what they do.
Rachel’s and Francesca’s commitment and compassion made it possible for me to cope with an extremely stressful situation.
Although the outcome is still unclear, I am certain that I am in good hands and can look forward to a happy future.
Thank you Rachel and Francesca!

Reply from Birketts
Skilled, Compassionate, Collaborative Family Lawyers
I have collaborated with Francesca Skakel on a variety of divorce and family cases and clients are always happy with her thorough, accurate and empathetic advice. She goes above and beyond, and is very considerate of each client's unique needs, which makes a big difference - especially for neurodivergent or cost-conscious clients. Jessica Richardson, as well, is a very skilled and compassionate family lawyer. They are both easy to work with and keen to provide holistic support. Have only had positive experiences with Birketts - I often recommend to clients.

Reply from Birketts
Family matter, well handled
Difficult family matter was handled promptly and tactically by Francesca. She always responded quickly with robust advice. Thanks, I will continue to use.

Reply from Birketts
Methodical, clear and straightforward
Katie Beaven was a pleasure to work with. She was methodical, clear and straightforward to work with.

Reply from Birketts
Sharon Bell
Sharon Bell is an outstanding legal professional. She put my nerves at ease, I felt as though I was in very capable hands throughout the entire process.

Reply from Birketts
Emily Turner has been nothing but…
Emily Turner has been nothing but purely proffessional. She / her has helped more than was expected with other circumstances and has been most pleasant throughout the work. Emily has worked at hours I would not expect from her and has helped out with various other issues I have needed to resolve and am very grateful for the assistance supplied during this transaction. I would recommend the use of Emily at any time,

Reply from Birketts
very disappointed
I have been a devoted client of Birkett’s for over 10 years. Unfortunately, with the recent departure of our legal advisor from the company, the level of support and professionalism has significantly declined.
It seems that Birkett’s is now more focused on serving larger corporate clients, which no longer aligns with the needs of smaller, individual matters.
We sought advice on a sensitive issue related to our ‘current’ immigration status and were met with dismissal and hostility. When we asked further questions regarding our upcoming status, we were met with cold indifference.
After maintaining a positive and trusting relationship for over a decade, this sudden shift in service has been extremely disappointing. As a result, we will no longer be returning to Birkett’s for our legal needs.

Reply from Birketts
Shibli at Birketts has been Fantastic!
Shibli at Birketts has been Fantastic!
So incredibly responsive to queries and very proactive. Swift, easy transaction, cannot fault her!

Reply from Birketts
Excellence service
Shibli Begum and her assistant Jamie-Lee recently completed the sale and purchase of our home. We are blown away by the service we were provided. No matter the time of day Shibli would always update us on the latest position of our transaction and explained all the legal jargon extremely well which we were very grateful for. Jamie-Lee was also very helpful when it came to signing documents and keeping us updated. We would recommend Shibli and Jamie-Lee to anyone and would definitely be using their services again.

Reply from Birketts
Conveyancing for purchase of a property in Cambridge
Birketts undertook the conveyancing for me, of the purchase of a residential property in a village near Cambridge. The service was excellent, queries were dealt with quickly and comprehensively and the process was explained clearly. Good communication was maintained between the parties and I had confidence in the whole process. Shibli Begum my solicitor was very courteous and helpful.

Reply from Birketts
Highly Recommend
We highly recommend using Birketts for the sale or purchase of a property. We recently worked with Shibli, and we cannot recommend her highly enough. Despite having to deal with complications caused by an extremely difficult and uncooperative solicitor on our buyer’s side, Shibli remained professional and incredibly efficient throughout the entire process. Her communication was always clear and timely, and she ensured we were fully informed at every stage.

Reply from Birketts
Exceptional service from Shibli and the Residential Real Estate TeamSimilar to a couple of other reviews I…
Similar to a couple of other reviews I have read on your website our experience of working with Shibli and Jamie in your residential property team was exceptional. Shibli was so communicative and her advice was received regularly and was always concise. Where necessary we had several conversations in which it was so beneficial to have frank discussions about some of the trickier legal issues. We had one property sale fall through because we decided to pull out and Shibli's advice was crucial in our decision. Hindsight showed that this was absolutely the right course of action. We soon moved on to another transaction and were able to go from first offer to completion in six weeks. As well as Shibli pulling out all the stops our vendors also had a very good solicitor too so it shows what can be done when the legal stars are aligned! We would wholeheartedly recommend employing the services of Shibli and her team in any residential property purchase.

Reply from Birketts
Great communication
Great communication and all work was done thoroughly. Very friendly as well especially Emily Egan. Would definitely recommend.

Reply from Birketts
We had the pleasure of working with Krishma Bathia
We had the pleasure of working with Krishma Bathia and the team at Birketts LLP for my wife's Indefinite Leave to Remain application, and we couldn’t be more pleased with the service we received. From start to finish, Krishma was incredibly responsive, consistently providing clear and practical advice that made the entire process seamless. She guided us through every step with professionalism and a genuine commitment to ensuring the best possible outcome. Thanks to Krishma’s expertise and support, we felt confident and well-prepared throughout the application process and my application was approved. We highly recommend Krishma Bathia and Birketts to anyone seeking assistance with their visa applications.

Reply from Birketts
Sara-Michelle Colvin is fantastic for your immigration needs.
Sara-Michelle Colvin is fantastic!
Sara-Michelle managed our ILR application as contracted by my partner's company. When it was time for us to go for citizenship, we knew we wanted to work with her again. The process was so simple, and she kept us up to date the whole time, answering all of our questions. Our application was successful and we would recommend her to anyone looking to apply for citizenship

Reply from Birketts
Incredibly slow service
Incredibly slow service of providing a report when buying a property.
Started the process in October and only recieved the report in May.
Gaynor Smith who dealt with my case was uncommunicative throughout the process which meant I had no idea what was happening or why it was taking so long.
The produced report was incomprehensible - far too much information gathered and no report to interpret it from a legal standpoint. Unsure what the £3000 price tag paid for.

Reply from Birketts
This awful company and associate…
This awful company and associate company PJN legal refuse to accept their responsibility for my losing my employment and potentially costing me £750k. It has also left me mentally disabled with no future prospects. Please do not instruct this company on anything they biased and unfair in there approach to sensitive situations.
Update 17/10/23 - I was very much a customer of Birketts LLP and PJN and have proof of their appointment which I have used to justify this review on 2 occasions. They are just trying to avoid the inevitable but continue to choose the denial route to avoid any future compensation. Please learn form my horrible lesson dealing with this company.

Reply from Birketts
Incompetent lawyers who do more harm…
Incompetent lawyers who do more harm than good

Reply from Birketts
5* service!
Brenda was amazing! She took on the work as if it were her own and effectively explained all technical concepts ensuring I was up to speed at all stages.
Would highly recommend.
Thanks,
Tobi

Reply from Birketts
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







