Birketts Reviews 

83
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

We were impressed by Shibli Begum in the Cambridge Residential Real Estate Team. She handled the recent sale of our house in a most efficient and professional manner. She is clearly a real asset to... See more

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Rated 5 out of 5 stars

I had the pleasure to deal with Isaac Craft at Birketts in the context of a property transaction. Isaac was very diligent and detail-oriented, which gave me full confidence in his approach. His advice... See more

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Rated 5 out of 5 stars

Our whole experience from start to finish was outstanding. Ben Green and Sharon Bell are straight talking, in a plain English. They explained every detail, the positive and negative so we could make o... See more

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Rated 1 out of 5 stars

It's a shame one lawyer representing a top law firm can ruin their reputation. Welcome to the Real world. Probably the worst experience with a law firm in my 37 years in finance. Interbay as a lender... See more

Company replied

Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Employment Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Immigration Attorney

Written by the company

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich
and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally. Our business is divided into four principal practice groups: real estate, corporate services, litigation and private client. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 41% of our partnership. We maintain the highest professional and ethical standards and are accredited with the UK Law Society’s practice management quality standard, Lexcel and hold the Centre for Assessment Customer Service Excellence accreditation. We are also ISO accredited in the areas of quality management (9001), environmental management (14001), information security (27001) and business continuity (22301).


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4.3

Excellent

TrustScore 4.5 out of 5

83 reviews

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4.3

All reviews

(83)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

5* service!

Brenda was amazing! She took on the work as if it were her own and effectively explained all technical concepts ensuring I was up to speed at all stages. 
Would highly recommend.

Thanks,
Tobi

March 15, 2024
Unprompted review
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Reply from Birketts

Thank you for taking the time to leave a five star review for Brenda Minta and our Residential Property Team. We're delighted we were able to help. Please do let us know if we can be of assistance in the future.

Rated 1 out of 5 stars

It's a shame one lawyer representing a…

It's a shame one lawyer representing a top law firm can ruin their reputation.
Welcome to the Real world. Probably the worst experience with a law firm in my 37 years in finance. Interbay as a lender are bad enough but add Birketts Norwich and we sink to a level only the Titanic has fallen to. Plus my client is a litigation solicitor.

January 5, 2024
Unprompted review
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Reply from Birketts

As per our previous messages we invite you to contact the partner who leads our Real Estate Finance Team to discuss your comments.

Birketts has a dedicated and experienced team of lawyers who handle real estate finance work, both on a dual and single representation basis. We understand that on this occasion the borrower chose to use their own solicitors, so we were therefore acting for the lender only on this occasion. We confirm we have been liaising with the borrower’s solicitor directly throughout the transaction and will continue to do so. We are unable to liaise with the borrower directly (as they have their own legal representation) or any other parties that we do not have authority to liaise with as doing so is against professional courtesy.

In acting for the lender, Birketts’ duty of care is to ensure that the requirements of the lender are satisfied and for this we rely on the requisite information from the borrower’s appointed solicitors.

Rated 5 out of 5 stars

An absolute pleasure to deal with!

I recently had the pleasure of working with Leidy Gomez at Birketts - Sevenoaks on a property transaction, and I cannot recommend her expertise highly enough. Her professionalism, responsiveness, and unwavering dedication were remarkable throughout the process.

Leidy's deep legal knowledge and ability to navigate complex situations really helped our confidence. Her adaptable approach ensured a smooth and successful outcome.

If you seek a property solicitor who prioritizes client needs and delivers impeccable results, I urge you to contact Leidy Gomez. You will find her dedication and expertise invaluable.

January 10, 2024
Unprompted review
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Reply from Birketts

Thank you for taking the time to leave such a lovely review of Leidy and our Residential Property Team. We're delighted she was able to help and have passed your kind words on to her.

Rated 5 out of 5 stars

Sharon Bel in contested probate is fantastic - do not hesitate to contact her

I have been having issues with a legal matter around my late father's will with regards to trustees/cohabitation/distribution of share, this has been going on for the past 10 years.

I can honestly say Sharon Bel who specialises in contested probate, has an absolute wealth of knowledge of these matters and she provided information that i had never even heard of before! I can honestly say that I have never spoken to such an informative solicitor who not only has the knowledge, but is able to communicate in a down to earth, friendly, non jargon manner.
In the past, I have seen and wasted alot of time and money discussing this matter with a number of local solicitors in my area ,all of which have been unhelpful and did not have the expertise, knowledge or was up to date with the latest legislation to deal with our complex case.

I would certainly advise anyone that has a complex probate case to contact Sharon, she certainly knows her stuff! Don't waste your time and money elsewhere. Complex cases need specialist people and Sharon is the person to help.

January 4, 2024
Unprompted review
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Reply from Birketts

Thank you for taking the time to leave a five star review and for your kind words regarding Sharon Bell. We have passed your comments along. Please do let us know if we can be of any help in the future.

Rated 1 out of 5 stars

Total waste of money

just now
NEW
I asked for assistance in a matter; I made an error with a court document. After charging me £2000 the advice I received was 'to submit the same incorrect paperwork in the same format again' to meet a deadline due to the delay in time it took to get a response. They then charged me an additional £600 for the time it took to read over a one side of A4 page letter. I received NOTHING by the way of professional assistance. I would strongly recommend looking elsewhere for anything regarding employment law. £2600 later I had the exact same strength of case at the end as I did at the start - total waste of money. The service I received from cunningtons solicitors was of a far higher standard (albeit at a marginally higher cost, which was the reason I changed representative - I wish I stayed with them.)

November 11, 2023
Unprompted review
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Reply from Birketts

We are sorry to hear of your recent experience and have reviewed your feedback internally. Having spoken to the team in question we understand that an accurate estimate was provided upon instruction and that the additional fees were incurred as a result of work provided outside of the review and advice originally quoted for. While this was all detailed in our client care letter and subsequent communications, we are conducting a review into our processes as a matter of continuous improvement.

Rated 5 out of 5 stars

I would like to offer our thanks and…

I would like to offer our thanks and praise for Neda Badri of Birketts who’s diligence, professionalism and knowledge has supported our team at Charlton throughout the year.

Neda understands the nuance of each case both quickly and efficiently and approaches them with zeal and enthusiasm. She is both an asset to Birketts and a valuable support for all our legal work here at Charlton

November 16, 2023
Unprompted review
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Reply from Birketts

Thank you for taking the time to leave a 5 star review for Neda Badri and the Social Housing Team. We really appreciate your feedback.

Rated 5 out of 5 stars

Sincere thanks to…

I like to offer my sincere thanks to Sharon Bell of the Sevenoaks office of Birketts LLP.

Her technical knowledge and timely advice, has a helped prevent what could have been a lengthy probate dispute.

As the potential litigant in this case, my family and I are extremely grateful to Sharon in helping to avoid all of the stress that this would have caused, particularly for my elderly mother.

S J Witt, Gravesend

October 12, 2023
Unprompted review
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Reply from Birketts

Thank you for taking the time to leave a 5 star review for Sharon Bell and our Contentious Trusts and Probate Team. We're delighted Sharon was able to help and alleviate any potential stress. Please do let us know if we can be of any help in the future.

Rated 1 out of 5 stars

Cannot recommend. Too expensive.

I made a mistake in hiring this firm to work on wills and trust. They won the mandate after outbidding two other firms, but their final invoice was 200% of their initial bid. They rationalised this amount by falsely claiming I changed instructions mid-stream and wanted “bespoke arrangements” in the documents. In terms of costs, they do not provide clients with itemised bills related to time spent on any particular aspect of the work and any work they do seems to start at £400 an hour even if a piece of work takes less time. In comparison, a US firm who worked alongside Birketts and who did very important and complicated work on US inheritance arrangements presented a final itemised bill that was approximately 25% of the Birketts final invoice. Finally, the turn around time of Birketts work was slow and obvious typos in the drafts were not uncommon suggesting the work hadn’t been very carefully reviewed before being dispatched to the client.

November 8, 2023
Unprompted review
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Reply from Birketts

We are sorry to hear that you were disappointed with your recent interaction with Birketts. On discussing the matter with the team, we understand that the team involved have been in touch with you to address your concerns.

Rated 5 out of 5 stars

Outstanding Conveyancing

Outstanding service from Clare and Cara - they are excellent conveyancers. Know their stuff, explain complex issues simply and very responsive. Thank you very much - look forward to working with you both again in the future

September 29, 2023
Unprompted review
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Reply from Birketts

Thank you for leaving a five star review for Cara Chambers and Clare Andrews. Please do let us know if we can be of any help in the future.

Rated 5 out of 5 stars

Shibli Begum - Amazing Service!

Shibli Begum has been a standout solicitor for myself and my husband supporting us in purchasing our home. From the get-go Shibli was professional, efficient, informative, attentive to detail and her service was above excellence. Shibli always made herself available and returned our calls immediately if missed. Shibli took the time out to explain any legal jargon to us and ensured we were presented with all options with a suggestion on the best direction to take, whilst giving us the space to make decisions that suited us. Shibli was patient with us irrespective of the number of times we called, making us feel like we were the highest priority on her list. For matters that can be so overwhelming and exhaustive, Shibli made the experience a breeze. Thank you Shibli…there is absolutely no one else we would use and anyone that has the pleasure of utilising her service….you will not be disappointed!

July 1, 2023
Unprompted review
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Reply from Birketts

Thank you so much for taking the time to leave such a lovely review for Shibli. We have passed your kind words along to her and wish you every happiness in your new home.

Rated 1 out of 5 stars

Avoid this Company

Avoid this Company
My Company and I requested specialist employment solicitor from Birketts LLP to carry out a fact-finding investigation into a workplace dispute that was ongoing for numbers of years. This was meant to be a non-judgemental investigation into several grievances from me the employee against my employer.
My company would not allow me to jointly fund the investigation and fully funded it themselves.
The result was the most biased, judgmental, and damming report that was not helpful to myself or my employer due to the ridiculous nature of the allegations, accusations, and unprofessional biased, judgemental wording of the report. This basically finished my career and left me with ongoing PTSD.
When I complained formally to Birketts LPP they were not interested and refused to deal with my legitimate complaint based on 2 very unprofessional excuses, firstly I was not the client and secondly the person they appointed was not a solicitor, both of which were proved to be incorrect.
I have now got to pursue the complaint with legal Ombudsman.
Please don't instruct this company on any Employment matters and anything else looking at the other reviews.

July 10, 2023
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Reply from Birketts

We were sorry to read your review. We have spoken to the team and we understand that you are not a client of Birketts. However, one of our colleagues has been in contact with you to discuss this matter directly.

Rated 5 out of 5 stars

I very big thank you to Clare and Cara…

I very big thank you to Clare and Cara for their friendly and prompt emails. When I was confused by forms sent to complete both ladies were very helpful. Purchasing my house was.stress free and would recommend Birketts in the future.

August 1, 2023
Unprompted review
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Reply from Birketts

Thank you for leaving a five star review for Cara Chambers and Clare Andrews in our Residential Property Team. We wish you every happiness in your new home.

Rated 5 out of 5 stars

If you want sound legal advice I’d recommend the experts - ‘Birketts’

I have been involved in various legal matters over the years, and I must say that my experience with solicitors has been quite mixed. I am a landlord and for the past year, Miss Badri has dealt with a litigation case on my behalf and I have been extremely satisfied with the exceptional service provided by my solicitor. Miss Badri’s professionalism, unwavering dedication, and ability to provide sound legal advice have been invaluable to me during this challenging time. I am grateful for her guidance and support throughout my legal journey.

Miss Badri remained steadfast in her commitment to my case, always going above and beyond to ensure that my best interests were protected and that I fully understood the implications and potential outcomes of each decision I had to make. To Birketts I would say ‘Thank you for having such a remarkable solicitor on the team and on my side’.

I would not hesitate to recommend Birketts to anyone in need of legal services.

July 19, 2023
Unprompted review
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Reply from Birketts

Thank you for taking the time to leave a lovely 5 star review for Neda Badri in our London office. We're delighted that Neda was able to help and thank you for your recommendation.

Rated 5 out of 5 stars

Excellent firm , who made buying a house a smooth and stress free experience

I used Birketts LLP to buy a house and I was very impressed by their service. They were professional, efficient and responsive throughout the process. They handled all the legal aspects of the transaction with care and expertise, and they communicated clearly and promptly with me and the other parties involved. They also gave me helpful advice and guidance, as this was the first time we were buying a house. They made the whole experience smooth and stress-free for me. I would highly recommend them to anyone looking for a reliable and competent law firm.

June 30, 2023
Unprompted review
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Reply from Birketts

Thank you for taking the time to leave a 5 star review Justin. We have passed your kind words on to Cara Chambers and Clare Andrews in our Residential Property Team. Please do let us know if we can help again in the future.

Rated 5 out of 5 stars

As a first time buyer the process of…

As a first time buyer the process of buying a house was overwhelming for me, however, my solicitor Holly Jeffrey was absolutely amazing. She is highly experienced, professional, great communication, very supportive & responsive. Also really friendly! She made this whole process easy & smooth. Can't thank her enough! Highly recommend. Overall a great service. :)

May 31, 2023
Unprompted review
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Reply from Birketts

Thank you for taking the time to leave a 5 star review for Holly and our Residential Property Team. We wish you lots of happiness in your new home.

Rated 5 out of 5 stars

5 STARS*****

I have been looked after by Cara Chambers and assistant Clare Andrews. I am so grateful and satisfied by the service provided to secure my dream home.

Highly experienced, very supportive, very helpful and responsive (1:1- never have to wait for anything I needed to know). I can't thank enough for this outstanding service by Birketts LLP.

5 stars

HIGHLY RECOMMENDED*****

April 24, 2023
Unprompted review
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Reply from Birketts

Thank you for taking the time to leave a five star review for Cara, Clare and our Residential Property Team. We're delighted the team could help and wish you lots of happiness in your new home.

Rated 1 out of 5 stars

Underhand and unethical practise I fear.

very upset with this solicitors firm in Cambridge, I had two conversations regarding a legal document I wanted them to consider which was 'highly sensitive, 'and no conflict of interest was mentioned. Told to send documents across, and only then when they had my sensitive documents in their hands did they declare a conflict of interest with my employer. I consider this to be very unethical practise and will be contacting the SRA to see if they consider this to be ethical practise. it potentially means I have given their client the organisation Im in conflict with, a heads up on my intentions. It has also been a complete waste of my time, as in my case, time is of the essence.

April 11, 2023
Unprompted review
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Reply from Birketts

We are sorry to hear of your recent experience and have reviewed your feedback internally.

It is standard practice to ask for details of the other party so that we can determine whether there is any conflict of interest.

Unfortunately in this case, information had been shared before we were able to extract this key information.

Confidentiality remains at the heart of our practice and all information is treated with sensitivity.

Rated 5 out of 5 stars

I recently worked with Holly Jeffrey on…

I recently worked with Holly Jeffrey on case, she has been an absolute superstar, she was always on the end of the phone when we needed her and she was always super friendly and super helpful and she managed to get a leasehold property over the line in 5 weeks!

March 23, 2023
Unprompted review
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Reply from Birketts

Thank you for taking the time to leave a five star review Toni. We're so glad that Holly and the Residential Property Team were able to help and so quickly too.

Rated 4 out of 5 stars

Excellent, sharp and effective

Shibli and Jamie made a great partnership dealing with the conveyancing of our house sale. Shibli is very direct and very quick in communication. If I sent an email and didn't get a reply in within 10 minutes, I started wondering if I should call the ambulance... the same cannot be said for other solicitors I've used recently!
They didn't mess around and got exactly what they needed before it was needed and at every point we were not the bottlenecks in the chain. There was a hiccup associated with a covenant for some additional land that involved paying more than we'd agreed up front, but this was unforeseen and, whilst stressful, did result in a positive outcome in the end.

March 1, 2023
Unprompted review
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Reply from Birketts

Thank you for leaving a review for Shibli, Jamie and the Residential Property Team. We're delighted the team were able to help and were readily available to answer any queries. Please do let us know if we can be of any assistance in the future.

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