Biscuit Clothing Reviews 

1,533
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Biscuit is amazing. I’m obsessed with their coolbrands & brilliant sales. Customer service is so helpful & I have returned time & time again to this trusted Scottish boutique. Refunds are slow but ref... See more

Rated 5 out of 5 stars

I love Biscuit and recently ordered the Yaya Fringed Cardigan and Nooki Free Bird Cream Embroidered Waistcoat. Both are fantastic additions to my autumn/winter wardrobe. As well as stocking great, uni... See more

Company replied

Rated 5 out of 5 stars

Biscuit team always offer helpful sizing advice for online purchases and fabric feel info etc. They offer a great mix of labels, which is great for mixing up styles and prices! I’ve not been disappoin... See more

Company replied

Rated 5 out of 5 stars

Lovely candle set from Plum & Ashby arrived promptly and well packaged. I have tried calling the telephone number listed a number of times to enquire about an item and have only ever got an answe... See more

Company details

  1. Clothing Store
  2. Baby Clothing Store
  3. Jeans Shop
  4. Fashion Accessories Store
  5. Outerwear Store
  6. Women's Clothing Store

Written by the company

Biscuit Clothing and Living, three stores and an online webshop for the modern woman in Edinburgh and Glasgow. Womens clothing, gifts, books and accessories from a range of designer brands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(1,533)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery & refund

I ordered online and the parcel arrived super quickly. Sadly, in this instance, the item I’d chosen didn’t suit me, so I returned it for a refund. The money was back my account very promptly. Biscuit has a great selection of clothing and I will be ordering again. Would definitely recommend them.

August 7, 2023
Rated 5 out of 5 stars

I received great service from Biscuit

I received great service from Biscuit. I ordered 3 items but unfortunately had to return 2 but kept the third which is a beautiful maxi dress. The dispatch and return were prompt and also the refund. A great service and I shall certainly use Biscuit again.

July 28, 2023
Rated 5 out of 5 stars

A really good online retail experience

A really good online retail experience. My item arrived quickly and although it was too big and I returned it, there was no fuss or bother. Communication was good. I would recommend this company as I had a reliable, trustworthy, hassle-free, honest experience.

July 31, 2023
Rated 5 out of 5 stars

Delivery very prompt

Delivery very prompt, regrettably I did not keep my order as the Jeans did not fit me properly, but the service I received from Biscuit was excellent. No issues at all.

July 30, 2023
Rated 5 out of 5 stars

Inspiring boutique!

I’ve been buying from this boutique for a while now, unlike other Scottish boutiques their conscious outlook is inspiring. The staff, stock and refund policy is fantastic! If you’re reading my review, check out her beautiful boutiques.

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

Very good service

To ring up to ask about a dress , and to speak to a very helpful person , so refreshing, and the dresses arriving , in a short space of time , well done Biscuit , other retailers could learn a lot from you . Thank you

June 29, 2023

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