Biscuit is amazing. I’m obsessed with their coolbrands & brilliant sales. Customer service is so helpful & I have returned time & time again to this trusted Scottish boutique. Refunds are slow but ref... See more
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See what reviewers are saying
I love Biscuit and recently ordered the Yaya Fringed Cardigan and Nooki Free Bird Cream Embroidered Waistcoat. Both are fantastic additions to my autumn/winter wardrobe. As well as stocking great, uni... See more
Company replied
Biscuit team always offer helpful sizing advice for online purchases and fabric feel info etc. They offer a great mix of labels, which is great for mixing up styles and prices! I’ve not been disappoin... See more
Company replied
Lovely candle set from Plum & Ashby arrived promptly and well packaged. I have tried calling the telephone number listed a number of times to enquire about an item and have only ever got an answe... See more
Company details
- Clothing Store
- Baby Clothing Store
- Jeans Shop
- Fashion Accessories Store
- Outerwear Store
- Women's Clothing Store
Written by the company
Biscuit Clothing and Living, three stores and an online webshop for the modern woman in Edinburgh and Glasgow. Womens clothing, gifts, books and accessories from a range of designer brands.
Contact info
132 Bruntsfield Place, EH10 4ER, Edinburgh, United Kingdom
- 01312242889
- jasmyn@biscuit.clothing
- www.biscuit.clothing
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Biscuit Clothing
Hi Debra, we are somewhat surprised to see such a negative review. As with all review platforms, requests are sent out automatically to all customers who place an order. As you placed an order, you were placed on this list. Unfortunately when picking your order, we found that we had insufficient stock to fulfil the order, hence we had no choice but to cancel it and refund you immediately. You were sent an email to explain this. I am sorry you feel that this warrants a 1-star review.
Great customer service from Jill!
Great customer service from Jill in the Hyndland Rd, Glasgow branch. Always a lovely shopping experience at Biscuit💕 xx
July 9, 2024
Reply from Biscuit Clothing
Thank you so much for your wonderful review!
Everything was great from shopping to…
Everything was great from shopping to checkout. Items arrived very quickly. Would not hesitate to recommend.
July 9, 2024
Reply from Biscuit Clothing
Thank you very much for this fantastic 5 star review! X
I love this shop.
July 10, 2024
Reply from Biscuit Clothing
Thank you for your kind words - we hope to see you soon! X
Reply from Biscuit Clothing
Thank you so much for your review - we really appreciate it! X
Items not quality checked before sending to customer.
I ordered two items which were sent out unchecked. Both items were faulty - one even had been cut through with scissors so I alerted Biscuit and sent the items back. I paid for postage but they will not reimburse me for this. The items should never have been sent but I am the one who had to deal with the cost and hassle of the return.
July 3, 2024
Reply from Biscuit Clothing
Hello Tyrena,
Thank you for getting in touch again to provide feedback. Naturally we are disappointed to receive a 1 star review from you, particularly as we have been in frequent communication regarding this.
For the avoidance of doubt, we will again state that all of our items are checked before going out to customers, including your items which were placed back into their original packaging before being tissue wrapped and sent to you. We do not know how these arrived damaged, however we do accept that whilst every endeavour is made to check items, no one is perfect and some things can be missed. For this, we have apologised numerous times over email.
Unfortunately, as stated quite clearly online as well as on the paperwork you received within your order, we ask that all customers are in touch with us via email or telephone Mon-Friday if they feel they have received something faulty. This, as explained, is so that we can understand the issue and provide you with a free returns label to send the goods back. We go on to state that we are unable to reimburse postage costs incurred to customers that have not followed this advice.
Our policy has not changed on this and given the level of returns raised against your account, apologise if anything about this remains unclear. We have made significant efforts to outline this as clearly as possible to customers so as not to incur these costs. This includes clearly breaking it down on the packing slip as well as on our returns page. We also include our contact information and operating hours across our website and paperwork for the avoidance of doubt.
With Regards,
Biscuit
Reply from Biscuit Clothing
Many thanks for your kind words and excellent review! X
Product arrives nicely packaged and as…
Product arrives nicely packaged and as per the delivery app.
The product itself is of a high quality, ethically sourced and individual.
Lovely. Xxx
June 28, 2024
Reply from Biscuit Clothing
Thank you Fliss, we really appreciate your lovely words and custom with us! X
Beautiful Clothing and great choice
Easy website and fast delivery. Beautiful tops that I will enjoy wearing for years to come.
June 27, 2024
Reply from Biscuit Clothing
We really value your feedback Samantha. To hear that you love your purchase and can see years of wear from the tops bought is all we wish for! X
exeptional company
Great price arrived beautifully wrapped amazing customer service would highly recommend
July 2, 2024
Reply from Biscuit Clothing
Thank you for this amazing review! So pleased to see you are happy with your order and received great service! We hope to see you back again in the future! X
Very quick delivery
Very quick delivery. Updates on the status of my parcel and on my returns.
June 25, 2024
Reply from Biscuit Clothing
Thank you for your lovely review! As a small indie we try our best to get orders out promptly as well as returns processed quickly. We thank all of our customers for their patience and understanding whilst we do so and as such, this feedback is very welcome indeed! You have made our day! X
Great experience
I tried on locally and then managed to get a really good sale price with Biscuit Clothing. Arrived a few days after ordering, good packaging, tried on straight away as only 7 days to return sale items. Looks amazing, great quality and the store has a brilliant range, wish the store was local to me I’d be broke!
July 12, 2024
Unprompted review
Reply from Biscuit Clothing
Thank you for this informative feedback! It sounds like you got a great deal - even better when you have been searching high and low for an item and find that it's on offer. We are very pleased that you chose to shop with us and you never know, maybe one day we will have a shop around the corner from you! X
Recent delivery and purchase.
Ordered online and items received promptly. Other item I collected at store. Very polite and friendly assistant
June 25, 2024
Reply from Biscuit Clothing
Thank you for this review - we are pleased that you received great service online as well as in store from us! X
Quick response
Ordered early evening on the Friday, picked up in store after lunch on the sat. Delighted.
June 28, 2024
Reply from Biscuit Clothing
So glad to hear that you got your order swiftly and thank you for shopping with us!
Reply from Biscuit Clothing
Thank you for your feedback, we really appreciate it!
Very satisfied customer
Very fast delivery. Beautiful products. A very satisfied customer.
June 28, 2024
Reply from Biscuit Clothing
Thank you so much, really pleased to hear you have had a good experience with us!
Great clothing and quick service
June 27, 2024
Reply from Biscuit Clothing
Thank you for a lovely review, we are really pleased to hear your feedback!
Gorgeous brands in store with lovely…
Gorgeous brands in store with lovely staff. Have been to Biscuit in Glasgow and Edinburgh and had a fantastic experience in both.
June 21, 2024
Reply from Biscuit Clothing
Aww thank you so much for such fab feedback, we really appreciate it!
A gorgeous dress and super prompt and…
A gorgeous dress and super prompt and beautifully packaged delivery.
June 9, 2024
Reply from Biscuit Clothing
Thank you - so glad you love your new dress! X
Reply from Biscuit Clothing
So glad to hear this Lisa! We do love colour here at Biscuit! X
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