Biscuit Clothing Reviews 

1,533
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Biscuit is amazing. I’m obsessed with their coolbrands & brilliant sales. Customer service is so helpful & I have returned time & time again to this trusted Scottish boutique. Refunds are slow but ref... See more

Rated 5 out of 5 stars

I love Biscuit and recently ordered the Yaya Fringed Cardigan and Nooki Free Bird Cream Embroidered Waistcoat. Both are fantastic additions to my autumn/winter wardrobe. As well as stocking great, uni... See more

Company replied

Rated 5 out of 5 stars

Biscuit team always offer helpful sizing advice for online purchases and fabric feel info etc. They offer a great mix of labels, which is great for mixing up styles and prices! I’ve not been disappoin... See more

Company replied

Rated 5 out of 5 stars

Lovely candle set from Plum & Ashby arrived promptly and well packaged. I have tried calling the telephone number listed a number of times to enquire about an item and have only ever got an answe... See more

Company details

  1. Clothing Store
  2. Baby Clothing Store
  3. Jeans Shop
  4. Fashion Accessories Store
  5. Outerwear Store
  6. Women's Clothing Store

Written by the company

Biscuit Clothing and Living, three stores and an online webshop for the modern woman in Edinburgh and Glasgow. Womens clothing, gifts, books and accessories from a range of designer brands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,533)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice top

Already had this top in a different colour so knew the quality of the product. However as previously bought in a store struggled to find elsewhere online to purchase until I found Biscuit clothing.
Very happy with purchase and despatched quickly, packaged well.

May 24, 2024
Biscuit Clothing logo

Reply from Biscuit Clothing

Thank you so much for your feedback - really glad to hear you found us and what you were searching for!

Rated 5 out of 5 stars

Brilliant little independent shop!

Popped in to the Hyndland store on a whim last week. It was utterly gorgeous, the collection of clothing and other bits is so varied and joyous. The staff were helpful but you didn’t feel pressured to buy and could just browse in peace - I love that! I later went on to the website which is so well organised and laid out and ordered all the bits I had my eye on, after careful consideration #treatyourself! Whilst the clothes here are slightly above high st prices there is a real range of style and prices and the quality is really something special. I am 5ft11 and a 10/12 and everything I ordered fits like a glove and is the perfect length, something I’ve never experienced as a taller person! Every piece is crafted so well, the quality is nothing I’ve experienced before even after buying designer, I know it will last and wash well. It was packaged beautifully and I love the branding! Overall, I could not be happier and will definitely keep an eye on the website and when walking past the Glasgow shop to add some thoughtfully curated and timeless pieces to my wardrobe I can wear again and again. I’ve loved following the instagram too, and to know that the company supports Palestine is ethically fantastic. What a gem of a business and so needed! Thank you to all the staff that must work so hard to pull this off!! Kudos to you x

May 27, 2024
Unprompted review
Biscuit Clothing logo

Reply from Biscuit Clothing

What a lovely review - thank you for taking the time to leave us this feedback, it really is appreciated - particularly as a small brand. We look forward to welcoming you back to store or online in the future!

Rated 5 out of 5 stars

lovely inspiring shop with very helpful…

lovely inspiring shop with very helpful staff- bought a few items and also returned one which was handled efficiently. highly recommend

April 24, 2024
Biscuit Clothing logo

Reply from Biscuit Clothing

Thank you so much for your 5 star review - we really appreciate it!

Rated 4 out of 5 stars

Prompt and efficient service

Prompt and efficient service and delivery. Considering delivery is £4.95 for orders under £150, it would be nice to be offered free returns from your online store as it could be costly to make an error in sizing etc by the time you've sent something back and had to pay postage for that too.
Lovely range of products. I wish you had a store nearer me!

April 22, 2024
Biscuit Clothing logo

Reply from Biscuit Clothing

Thank you so much for your feedback. Whilst we would love to offer free returns, unfortunately we are a small business and this just isn't feasible for us at the moment. We take all feedback on board and look forward to welcoming you online (or in a store) in the future!

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!!

I recently made a review however my new experience with Biscuit recently deserves a mention. I was wanting to purchase a Seventy and Mochi waistcoat, however I was unable to select a size on the website. I sent a message over to the Biscuit instagram account, to which I received fabulous advice on how to purchase my item. The person who was speaking with me on instagram was on holiday and went above and beyond to help me make my purchase. I really appreciated the help and shows the true ethics behind this wonderful shop (especially helping myself whilst on holiday). Thank you again and I absolutely love my waistcoat 🩷!!

April 10, 2024
Unprompted review
Biscuit Clothing logo

Reply from Biscuit Clothing

Thank you for taking the time to leave us such an excellent review and we are pleased to hear you were able to get advice over instagram on this occasion allowing you to make your purchase! The best way to get in touch with us is via email, or telephone, in fact, we are available over the telephone Monday to Friday 9am-5pm for all enquiries where our online team would be happy to assist!

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Lovely items!

March 23, 2024
Biscuit Clothing logo

Reply from Biscuit Clothing

Thank you for a fantastic review!

Rated 5 out of 5 stars

Quick straightforward transaction

Quick straightforward transaction. Good price very happy with purchase would definitely buy from Biscuit again

March 23, 2024
Biscuit Clothing logo

Reply from Biscuit Clothing

Thank you for your 5 star review - thrilled to see that you had a good experience with us!

Rated 5 out of 5 stars

Great website with lovely clothes

Great website with lovely clothes. Easy and efficient customer service.

March 11, 2024
Biscuit Clothing logo

Reply from Biscuit Clothing

Thank you for your feedback! We are so happy to hear you had a good experience and look forward to welcoming you again online!

Rated 5 out of 5 stars

Love this shop

Love this shop. Amazing clothes and lovely service.

March 12, 2024
Biscuit Clothing logo

Reply from Biscuit Clothing

Thank you for taking the time to leave us a review. We are thrilled to hear how much you love our Bruntsfield Store!

Rated 5 out of 5 stars

Very personable service.

Very personable service.
The sales assistant is always on top form, nothing being a problem for her.

The layout of the store makes viewing articles a pleasure too

March 6, 2024
Biscuit Clothing logo

Reply from Biscuit Clothing

What a lovely review - thank you so much and we will be sure to pass the feedback on to Jill and her team in Hyndland Road!

Rated 5 out of 5 stars

Lovely shirt

March 8, 2024
Biscuit Clothing logo

Reply from Biscuit Clothing

So pleased to hear you love your new shirt and thank you for taking the time to leave positive feedback X

Rated 5 out of 5 stars

Always a great online shopping experience.

Love Biscuit Clothing! Great variety of clothing and accessories, all good quality and delivered with care. Would highly recommend!

March 1, 2024
Biscuit Clothing logo

Reply from Biscuit Clothing

Thank you for such a wonderful review, we really appreciate the feedback! X

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look