Biscuit Clothing Reviews 

1,533
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Biscuit is amazing. I’m obsessed with their coolbrands & brilliant sales. Customer service is so helpful & I have returned time & time again to this trusted Scottish boutique. Refunds are slow but ref... See more

Rated 5 out of 5 stars

I love Biscuit and recently ordered the Yaya Fringed Cardigan and Nooki Free Bird Cream Embroidered Waistcoat. Both are fantastic additions to my autumn/winter wardrobe. As well as stocking great, uni... See more

Company replied

Rated 5 out of 5 stars

Biscuit team always offer helpful sizing advice for online purchases and fabric feel info etc. They offer a great mix of labels, which is great for mixing up styles and prices! I’ve not been disappoin... See more

Company replied

Rated 5 out of 5 stars

Lovely candle set from Plum & Ashby arrived promptly and well packaged. I have tried calling the telephone number listed a number of times to enquire about an item and have only ever got an answe... See more

Company details

  1. Clothing Store
  2. Baby Clothing Store
  3. Jeans Shop
  4. Fashion Accessories Store
  5. Outerwear Store
  6. Women's Clothing Store

Written by the company

Biscuit Clothing and Living, three stores and an online webshop for the modern woman in Edinburgh and Glasgow. Womens clothing, gifts, books and accessories from a range of designer brands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.7

All reviews

(1,533)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just like photos

I ordered two items and both fit true to size, look just like photo and are gorgeous! My items arrived in a week and I'm a happy bunny!

December 6, 2023
Rated 5 out of 5 stars

Lovely shop

My second order from Biscuit and it won't be my last, really lovely shop I only wish I lived closer and could actually visit instore...really impressed with delivery and the packaging is gorgeous 😍

November 20, 2023
Rated 5 out of 5 stars

Lovely staff

Lovely staff. My size was not available in store so they ordered it for me online. I received an email when it arrived in the store
Delighted with my top

November 23, 2023
Rated 5 out of 5 stars

Part 2 coat

Clear, straightforward website. Good description of the coat, all sizes and colours available. Prompt delivery.
And new customer discount. Very pleased and can recommend.

November 21, 2023
Rated 5 out of 5 stars

Quick delivery

Quick delivery, nicely wrapped, good deal & service.

November 8, 2023
Biscuit Clothing logo

Reply from Biscuit Clothing

Thank you for taking the time to leave us such a fab review - we really appreciate your custom!

Rated 5 out of 5 stars

Lovely clothing

Lovely clothing - burnt orange slip over looks great on my wife. Purchased online - very easy and delivery was hassle free. Very satisfied.

November 7, 2023
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Reply from Biscuit Clothing

Thank you for your review - we really appreciate you taking the time to provide feedback and of course, that your wife is pleased with the clothing received!

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery
I got 15% off for signing up
So pleased with my bellerose coat ticks all the boxes for me.
I would definitely shop with biscuit clothing again.

October 31, 2023
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Reply from Biscuit Clothing

We are thrilled to hear your feedback! We look forward to welcoming you back online soon!

Rated 4 out of 5 stars

Good experience although expensive

The lady in the shop was very helpful and I like what I bought.
Since then I have seen what I bought for less EUR than I paid GBP in a very expensive store in Vienna. The UK is soooooo expensive.

October 31, 2023
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Reply from Biscuit Clothing

Thank you for taking the time to leave your feedback. We are naturally disappointed that we fell short of a 5 star review however as a small independent we are subject to the pricing dictated to us by our suppliers and cannot undercut this I'm afraid. Having said that, we are happy to hear the service received was helpful while shopping with us!

Rated 5 out of 5 stars

Ordered Saturday received Wednesday…

Ordered Saturday received Wednesday with information on its whereabouts on route 😊

November 4, 2023
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Reply from Biscuit Clothing

Thank you for the feedback - we do try our best to keep our customers informed throughout the buying process and are pleased to hear you feel the same.

Rated 5 out of 5 stars

Great customer service

Parcel of lovely things arrived beautifully wrapped

November 2, 2023
Biscuit Clothing logo

Reply from Biscuit Clothing

Thank you for your feedback - we are thrilled to hear that you were pleased with your order!

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