bistroMD Reviews 

It was extremely disappointing that I received my meals, frozen and in plastic containers! That causes cancer. Other prepared meal companies are delivering fresh, unfrozen meals in thick cardboard containers. It is unacceptable that BistroMD’s founder is a medical doctor and would allow the food to be frozen in plastic containers, shipped out for people to eat and call it a healthy meal plan. I feel so misled since I thought these meals were freshly prepared and nothing has stated that it was frozen in plastic containers to be shipped out.

Use to be a good company until they got bought out by another company last year. Since then I have had 3 shipments with no ice with food partially thawed, 4 shipments with the wrong food and unapproved substitutions, 1 shipment arriving over a week late. Customer service hard to get hold of, most times won't respond to emails and they don't answer their phones. Terrible experience, I cancelled my subscription.

My recommendation is stay away from BistroMD. They made some change recently either organizationally or facilities/production. My very elderly mother loved BistroMD but suddenly starting in Nov they have missed ~8 weeks of meal delivery, plus 3 deliveries arrived thawed. We stuck with them as she really believed in the company but she depended on regular deliveries. The company has FAILED spectacularly and we will be dropping this company. After more than 30 calls and emails to customer service we are beyond frustrated. My personal recommendation based on their demonstrated performance is stay clear of this company.

Delivery and customer service were terrible. The first delivery took 4 days to come past the delivery date and was spoiled. The second delivery also came 5 days late. Customer service did not answer phones and email support sometimes didn't respond, and when they did respond, the responses were not meaningful or on point.

Placed my first order on 12/31. As of today, 1/13, I have not received any delivery. And, yes, they've charged my credit card for a once every 7 day delivery subscription. I've called the customer support number four times, no one ever answers. I've sent multiple emails and the only thing I got back from them was an initial auto-responder and then four days later a "we don't recognize your email address" (even though I provided them with my order number). This company has either gone bankrupt and their web site is still processing orders or they are just a flat out scam.

I’ve used this meal service for about a year and used to love it. There was a variety of meals I liked, food was good, delivery was reliable, and I lost weight. HOWEVER, in the last 2 months, there has been a huge change for the worst. Many weeks meals were not delivered, and if they were, they often substituted meals not ordered. In my last delivery, 7 out of 10 meals were incorrect. I was supposed to get a delivery yesterday which never arrived, and the shipping company has not even received it. Six months ago I would have wholeheartedly endorsed.Now I would be wary of using them.

I was charged for 10 meals last week, which I never received. They were supposed to arrive 2 days ago and it appears that they haven't even shipped yet?! It is impossible to get ahold of a human at BistroMD to resolve this. This is also the second time a delivery was delayed and I had no way of cancelling the order. I'm done with the non-existent customer service and a company taking my money and not delivering as expected. The meals are good, but expensive and not worth the aggravation when something goes wrong. Factor does this much better!

Non Existent Customer Service

Don't bother sending emails, or using their phone number when something goes wrong. They never respond, and never pick up the phone. You'll be waiting 20 minutes to leave a voicemail that never gets called back.

Dear Bistro MD Customer Service,
I'm writing to express my extreme frustration with the poor customer service I've experienced with Bistro MD. While some of the food is acceptable, the inconsistent quality and constant changes to delivery dates and menus are unacceptable.
My latest issue is the culmination of these problems. Despite skipping deliveries while on vacation in the Bahamas, I was charged for an upcoming delivery. However, the website is down, and I'm unable to edit my menu. The 1-800 customer service line has left me on hold for 20 minutes with no assistance. I understand that you do not deliver to the Bahamas, but while I am traveling, I need to be able to select my menu for my next delivery. If I am being charged, then I should be able to have full access to my account at all times!!!
The lack of flexibility and reliability in your service makes it impractical for anyone who travels or has a life outside of their meal deliveries. I'm canceling my subscription and warning others about the poor customer service.
If I can not access my account at any point at any place in the world to make sure I do not get stuck with the disgusting options that I loath, then I want my last order refunded and my account canceled immediately. Customers should not be held captive to a service which\ charges them regardless if the customer service is terrible and their only line of communication is down.

BEWARE! Poor reliability and customer service. I have placed 5 orders. 3 did not arrive on time and 2 in excess of 10 business days of their stated delivery policy with zero explanation or offer to address problem. 1 order was delivered to an address in another state (and still not received) and they have not responded to either my call or email - it has been more than 72 hours. Their customer service number goes to voicemail after 10 minutes of waiting.

The food is fine, some even good. I was so hopeful for this and after 2 weeks, I have lost some weight. However, the price is very high and they are doing an absolute horrible job of getting the food to me. I'm sitting here now wondering if I will have meals to eat come Friday. I'm willing to pay this price but I need a service that I can depend on!

I just signed up today. The website is terrible and I can't seem to get in touch with anyone on how to navigate it. Ive been hold for 45 minutes now and that was after i opted to receive a callback about 3 hours ago the first time I called. I have no idea when my order is being shipped. If this is how this is going to go then I'm not going to be a customer much longer

The food is better than most but a couple times I have had sand in the meal that really does a number on your teeth. I have been doing 3 meals a day for 5 days a week. At $250 a week I’m spending $1,000 a month which is much more than when I was regular grocery shopping. The reason for 1 star is that service has gone down hill very fast. Last week there was no notice and my meals arrived 4 days late. When I called I could never get a person to speak with. I would use the option for a call back but never got one. I had better luck with emails. They told me a new supplier has taken over after they have been bought out by another meal company. Now 24 hours before this weeks order is to be delivered I get notification that my meal is delayed with they stated “no date can be given as to when it will ship.” Unacceptable! I called agin nd got nobody. It’s also been 2 days and no email response. They have gotten so bad they just ignore customer completely now. I will be cancelling. I do not recommend you waste your money on BistroMD.

BistroMD offers a wide selection of great food that is quick and easy to heat up. But you'll pay dearly for it (and not only with your wallet). The company often runs out of various items and substitutes them carelessly. You may get the same meal for lunch and dinner, or you might receive a lunch/dinner to replace a breakfast they didn't have. What's more, your food may arrive late -- sometimes by a day or two, and sometimes more. The real kick in the teeth is the company's profound silence. Be prepared to get several unwelcome surprises and to make frequent calls to Customer Service, where the reps sound truly embarrassed about what goes on.

I've been SO grateful for this service!! I've used BistroMD for four months and have lost 21 pounds. Weight loss has been extremely easy and reliable, and I've never felt deprived in the least . Love the cheesecake! I'm not a cook, so having lots of menu choices as well as having healthy, portion-controlled meals is a huge help for me. I find the food very tasty, certainly healthier, easier, and more delicious than I could prepare, and I appreciate the ease of having them on hand and in 6 minutes I'll be eating lunch or dinner. I've had several contacts with customer service - most recently with Emily. She was extremely friendly and clarified several things I needed help with. I agree that this is an expensive service, but don't feel ripped off in the least. I just wish more people could partake in it! I know several people struggling to lose weight who would find this service extremely helpful if they could afford it. For me, it's been a Godsend! I plan to stay with BistroMD even though I don't need to lose more weight. By adding some extra food (eg salad, desert, etc), I'll be able to maintain my weight easily and remove the burden of daily decisions and temptations which has kept me gaining and losing weight for years. As a compulsive overeater, that is true liberation 😊

Really not worth the price. Every meal is a microwavable, and it all comes out looking like the same slop with a smattering of veggies on the side. The snacks are nonsense too. More effort for this price point, please.

I placed an order on Monday, noticed that there was more sodium than I would have liked and emailed to ask if there were other options and if I could delay the shipment by a week. I got a robot reply saying someone would get back to me soon. It’s now Wednesday and I am still waiting to hear back from them but apparently they are shipping meals to my Mom (who I bought this for) and I am about to call my credit card company to dispute the charges and deny the package.

I did not receive a shipping confirmation email for my first order and then when it arrived, the dry ice was all gone and half of the meals had started to defrost. Even the one that were still frozen, when I tried heating them up,were really gross. Rubbery texture, bland taste, and poor quality cuts of meat. This is cheap diet food and it tastes like it. The snacks also had a weird grainy texture. I couldn't eat any of the food and they would not do a refund. I highly recommend not wasting your money on this company! There are lots of other meals service providers that are way better and have better customer service.

Hi Team. Just want to give feedback to your bistro branch here in Asean Dr CTP building. I ordered Bistro Iced Coffee and when I tasted it it was really awful as it was not sweet, so what the 2 lady did was to put another sweetner then still its not sweet then the girl who act as the manager i think commented "ikaw lang yung ganyan ma'am" It was okay if the iced coffee was not that sweet if that is the really taste of it. however the comment of the lady and it was not explain properly. and before that when I asked about iced coffee she directly pointed to the poster well thats fine but did not give me other option atleast. hope you tale time reed this feedback

UPDATE 8/28/24

Vegetarian Chili

It's not bad. But the heavy presence of black pepper is needless. Not an entree worth chasing however.

UPDATE 8/13
Turns out there was more Tofu that we had room for. And once again, too much of one thing too little of the other. In this case, too little baby spinach complemented by a grain salad with farro, red quinoa and red lentils, finished with lemon herb dressing. We would not seek this one out again.

UPDATE 8/9
Just had a first outing with Chicken Mole. it looked stellar but something was missing. There was a whole lot of chicken pieces. Actually, too many. It left one wondering who does the portion control. Much too little brown rice. Flavor, mildly interesting. Back to the chicken. Many breast chunks were very chewy and below the caliber of Indian entrees and others. Most of the pieces ended on the grounds for needy wild things to consume. Too little rice, an absence of kidney beans, raisins, tomatoes-all among the listed ingredients. The slaw: Not crunchy and overspice. Reset needed.

We're pleased to report the Honey Mustard Chicken with Herb Roasted Potatoes is a winner. The baby spuds were so good, they outflanked the chicken which could have been a smaller cut allowing for more spuds.

ORIGINAL REVIEW

There are exceptions but Silver Cuisine-a BistroMD entry-has some interesting entrees. We received 10 entrees today. Shipping was exceptionally fast. It was with much curiosity and some expectation that 'Southwest Bison Meatloaf with smoky tomato sauce' would be a terrific supper. Turns out, while not inedible like some, the meal gets a secure spot in the U-category. U as in undistinguished. Not a regular meat eater, the meat was chewy in spots-not sure why-the tomato glaze was OK but the side of Mango Slaw, yes Mango Slaw also with carrot slivers and cabbage failed to arrest the pallet. After a few nibbles of the meat, we realized what was missing. Potato! We quickly boiled a medium organic Russet and merged it into what was left of the smoky sauce. Helpful. But the Bison entree needs a reset.