bistroMD Reviews 

Some OK meals are drowned out by awful-tasting meals and poor customer service
The website is hard to navigate, so I would regularly get a large shipment of meals I did not pre-select. All of the meals that were omelet, fish or crepes were unpalatable, and I tossed those into the garbage every time. Some of the other ones I got were ok: the meatball ones were fine, turkey was OK, and some pasta ones were fine. When I reached out to customer service to see if they would provide a credit for the meals that I tossed into the garbage, so that I would continue on as a customer and be more selective in my meals going forward, management dismissed my feedback and refused to offer any credit. BistroMD does not care about customer feedback or retaining customers. Avoid BistroMD.

The food is healthy, and not full of sodium and preservatives. I can pronounce all of the ingredients, and have peace of mind knowing what's going into my body. All of my deliveries have been 100% accurate. The ONLY small feedback I have is that it would be beneficial if the snacks containing chocolate were put in the cooler during transport. Excellent customer service from Andy and Lena who I've dealt with. I've had nothing but great experiences with BistroMD!! I've been at it a week this time (I had to pause for a time) and have already lost 5 pounds! 😍 The portions are about perfect even as a heavy set person. I love being able to eat every couple of hours and staying full throughout the day. It takes so much stress off my mind to not have to meal plan.

Customer service was terrific!! Answered all my questions in a helpful and polite manner. Thanks for making it easy to being a customer

On 6/6/2024 Bistromd.com took over $89.00 from my Visa but I was then sent 4 emails and 2 texts that I had things in my cart! I never ordered the food!! Im trying to get my money back. Today is 6/11/2024.
I'm so very upset!
Don't trust!!
Karin Knott

Just started the program and got an unexpected call from costmer service agent Emily to my delight. She was awesome and made my concerns truly cared about. Emily didn't rush me, we had a real girl to girl talk. If this is just the start, the rest of the journey will be awesome!

I feel the need to mention my exceptional experience with Bistro MD Customer Service phone line. Twice I made calls for help on different questions I had. I was truly impressed by the courteous, knowledgable and professional service I received from the two agents that helped me. Good service deserves acknowledgment.

I ordered the diabetic plan and the food was awful! The eggs were watery, the sauces were bland and the meats were chewy.

Of course it is convenient to have meals prepared and ready to heat & eat. I had no problems with delivery, and even when I substituted a couple of meals I got what I'd asked for. The quality of ingredients is pretty high, for example the meat is the real thing, not glorified lunch meat. Freezing, thawing, heating takes away from the appearance and flavor of the food quite a bit. I can also say that there ended up being more meals that I didn't like than meals that I did like. I think a lot of the seasoning of certain dishes was not to my taste. Portion size would have been adequate if the food was more satisfying. I would not bother to add the extra snacks either, as most were just not that good.

This food is disgusting!!! I contacted them on their website to cancel the subscription because the food is soo gross, but they sent out this nasty food to me anyway- they would not accept this food back and refused to give me a refund - now I am stuck with 2 weeks or more of horrible food that I probably can’t even give away!!! They do not give a guarantee on their food and that is the reason why!!! :/

I really enjoyed almost all the food options. They were tasty and very filling. The snacks were blah but that's how protein packed snacks are. If you are committed to losing weight, this is definitely a good choice. A lot of good options.

The food quality has gone down significantly. Vegetables have come burnt several times and the food is extremely watery. They would not uphold their guarantee online either when I called to address this issue. These meals are akin to frozen dinners you can buy for about 3 dollars in store, full of cholesterol and salt with poor quality and taste. Outrageous to pay 220 dollars for this, there are plenty other options out their for less that are made considerably more fresh.

I was so appreciative of the customer service response to my new account. The team responded quickly and explained the issue. Jessica was very helpful and resolved my request for referral discount with a better solution. She was extremely helpful.

BistroMD has helped me maintain lost weight from a 2018 gastric bypass. The GP was just a tool for better health and with my history of weight gain and poor food choices, I knew I would need more tools, guidance, and plans to continue to stay healthy. I joined bistroMD years ago. Over the years, I have randomly purchased meals including breakfast and snacks, and overall, was very pleased.
Customer service has always been amazing. Today I spoke with EMILY - another example of why I love this company.

I have Spoke to Emily she is a great person to help you she was so helpful to me and my meals are Awesome I love it you are going to love it 2.

Preston Joyce

I spoke with Emily this morning. She was helpful in all the ways a customer wants. Congratulations Bistro MD for a quality person like her helping your customers. In addition, if you’re eating the Bistro MD meals, then you know my praise for the food you get. If not I HIGHLY recommend to anyone reading this post, and on the fence to try them out. Bistro MD is the leader on good portions of delicious food I have received, online. Be the next lucky customer to eat with all the care that this company offers to you. Thanks for reading my post.

Emily in particular is always very friendly and helpful. The food tastes great too. The FedEx office occasionally delivers a day late but when we call it in Emily remembers us and takes care of it right away in a very professional and friendly way.

Sometimes a situation happens that’s out of someone’s control. It’s not that it happens, it’s how the situation is rectified that matters most. Todd from BistroMD was fantastic in helping me get a new order sent out immediately. His help was much appreciated, but the way he handled the situation by gathering information & helping in such a professional & friendly manner was exceptional.

I got this for my dad, 85yo, who was finally serious about following a low sodium diet. He was in the hospital twice in one month for congestive heart failure. He had to change the way he was eating if he wants to live. He and my mom both have diabetes also and find it hard to stand for long periods to cook. They relied heavily on prepared food and eating out. They have had this delivered for about two months now and love the food. The variety and the ease of just popping it in the microwave has been amazing. Both have lost weight have reduced swelling in their legs and feet better sugar readings and are just doing better in their health. The customer service has been great Emily and another gentleman I spoke with were very helpful. They even arranged for my aunts and uncles to pay for a few deliveries for a Christmas gift. Over all this company has exceeded my expectations on every front.

i have been on bistro md since beginning of july. i didnt weigh myself for the first month but i am now down almost 6 months later over 20 lbs.
i love the food and meal choices and the big difference between bistro md and other diet meal delivery services is the food is not what i refer to as plastic food in a container. i am really enjoying what i am eating.
i also have cholesteral issues and my cholesteral has gone from @200 to 164. my doctor is thrilled.
i feel better and healthier. emily in customer service is so knowledgeable and encouraging without the usual attitude you get from most customer service folks.
i have recommended bistro md to friends because it really works and is really good.

I took the diabetic meal plan had my brother eat it. His fasting blood sugars are always high. Twice in a row when he had the meal for dinner he literally had normal glucose readings (80s-90s) the next morning. It seems that the diabetic meals are very well formulated that they can treat diabetes in someone who has uncontrolled diabetes for over 20 years. This is not a medical claim. This is an observation. It may seem expensive to buy delivered meals like this, but when you consider all parts of the equation (time, buying the food, gas money, cooking, etc)...it's actually worth it.